Just ordered drive thru the Jr bacon biggie bag. The cheeseburger was inedible it literally hand a huge glob of mayonnaise. Completely disgusting. I never dine in. Employees are adequate. read more

Food isn't made correctly, service is super slow, they make no effort in getting the line moving, they don't ask your name so there is always confusion who's order is ready. read more

This is a better Wendy's than people make it out to be, and doesn't deserve the one star reviews. The food here is consistently good and comes out on time. And the value for your money is excellent as well. I have gotten the double stack on multiple occasions here, and it always comes out good. The fries are warm and crisp, the perk of a freestyle machine is great, and beef quality of Wendy's double cheeseburgers blows out McDonald's in almost every department. Additionally, the employees here are very nice and hardworking. The manager here is very friendly and cooperative. If I were to deduct a star for anything, it would be the floor cleanliness. The floors in this establishment are a bit sticky at times. But everything else here is great. read more

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This location can literally never get an order right to the point that it is absolutely frustrating, if you're looking for a Wendy's go somewhere else because they mess up orders here always, wasting your time and money. read more

So it's the 4th of July. (God bless MERICA). Was having the best day ever until it was 11pm and my friends and I decided to order "the biggie bag". let me say, i got 1/3 biggie, NO BAG. We got the smallie. Needed microscopic goggles to see my frosty. The biggie was supposed to come with fries and MCnuggets and we were missing all of the above. very sad about this wendy's order, the biggie bag sounded so promising. (every sauce was given though that was really good). #GOARMYBEATNAVY read more

The worst fast food place in CT. Even at non peak hours you'll be lucky to get your food from the drive thru in under 30 minutes. If you go during lunch or dinner times expect an hour wait for the drive thru if you can even get in. When the line of cars gets too long it's impossible to even get in the parking lot and the line starts spilling into the intersection of a main road. If you're lucky enough to get inside the employees will ignore you while they gossip about personal problems and complain about how they don't like thier jobs. I deliver with GrubHub and this is the only restaurant I decline orders from. There have been multiple times where I can see the completed order behind the counter but the employees ignore me making the delivery take 10 to 20 minutes longer than it could have been. There was an employee standing at the counter that wouldn't even look at me when I was trying to ask about an order I was picking up. I put my phone on the counter so they could see the name and they just walked away. I ended up standing around in the store for 10 more minutes for an order that was already done. This has happened more than once. It would be better if this location was shut down. I care about this store the same amount that the employees care about their jobs. read more

I am surprised at the low rating for this Wendy's. I've been on a Wendy's binge. I've been ordering on grubhub and I'm very very happy with Thi this Wendy's. The packaging is perfect, the order is always right and it's been on time. I am also very happy with the variety of burger options and their fish sandwich is delish. please keep it up guys because I'm ordering again tonight!!! Sheila on Grubhub read more

yooo how you give on a salad that old cold chicken and the salad have dark green color bro just say you don't have salad keep it pushing !!!! no way do better !!! read more

After waiting nearly ten minutes just to order (one car in line ahead of me) and at that point was already so annoyed that I decided to leave. After reading the other reviews, I am glad I left. I am so tired of worthless teenager aged employees who don't have a care in the world. We need to automate these simple jobs so more of them lose their jobs. If you can't work at a simple food service establishment, It's hard to think of a job they could complete. Everything is simple and dumbed down as much as possible. It's not like they are real cooks. Insane how everyone at places like this still has a job read more

If I could give this location zero stars, I would. Horrible customer service, my son and myself actually witnessed the employees yelling and arguing with customers. Not only that, but one of the female employees that was working actually had the audacity to be rude to me after I politely asked about my order that I had been waiting over TWENTY MINUTES for. Side note: I only went up to ask for help after watching customers that were BEHIND me in line receive their food and leave while I was left still waiting. - read more

If I can do zero stars I would. Having people wait 10-20 mins inside to order when no one is in there is insane workers blow and don't care about the place or customer service read more

AVOID. If you go inside it takes forever to get service. They take care of the drive thru over the Togo orders. Took 10 minutes to get a order in and another 10 to get my food. By this time my lunch break is over. If your indoor service is so bad just shut it down. The manager working just walking around looking lost in the sauce. Avoid if you value your lunch time read more

Your order will be always wrong, bad customer service. Nobody cares about this place, I'm just looking at the reviews from a long time ago and they are still at their worst! Don't go there!!! read more

Wendy's breakfast is amazing.... well kept secret..... my favorite is the honey butter chicken on the Swiss roll bun

OK, since my last reviews, a new, better manager has taken over, even the employees are happy. Much better after 11:00PM now, all the way to closing at 2:00AM. "NEVER get fries at a Wendy's though. Wendy's coffee is much better than the other quick food establishments! Their "Frosty" is good and creamy, I love the "Spicy Chicken" sandwich. The staff is great and go out of their way to satisfy the customer. They make an extra pot of coffee for me sometimes when it is close to closing and the pot is empty. read more

Ok I'm freakin'done w/wendys!! Every freakin'time I go they 4get something! Do know how upsetting it is wen u get home all cunfy2unwrap ur food and theres NO sweet&sour sause4my nuggets!! REALLY?? I even said2the girl, can I have sweet&sour and ketchup? She said sweet&sour in bag and gave catchup!! WTF Man? I'm DONE!! read more

Awful. Today I ordered my usual baconstor combo with the cooked the lady only recorded the coke. Left me waiting at the second drive thru for at least 5 minutes till someone asked what my order was; which I replied "baconstor combo with a coke" come to find out the she only rang in the coke. Then when I got the burger it was all wrong and different. read more

I just came from wendys with my kids the girl at the driver thru is no good she has an attitude problem Ill never go back there you just lost a customer read more

I went yesterday I order 2 southwest salads I get to the pickup area they only give me one so I ask for another salad and they say I have to go back to the drive Thur after making a line of 20 minutes horrible service read more

Long wait time in drive thru fries were not hot n fresh everyone has an attitude no one speaks just not customer friendly here i really dislike coming here read more

literally the worst Wendy's i've ever been to. The staff is beyond rude and always get the order wrong. They are super unprofessional and it also takes sooo long to go through the drive thru. It always reeks of marijuana in the store and the workers give so much attitude. Also the food is always cold and guaranteed they mess up your order. don't go here lol go to popeys instead tbh read more

Made the mistake I'm stopping by Wendy's last night two junior bacon cheeseburgers, from the old dollar menu which we're now $2.49. 2 minute drive home went to eat one ice cold. Will never ever stop at this awful excuse for a fast food restaurant absolutely disgraceful. Do yourself a service and never ever go there. It is the absolute pits of fast food. read more

Went in a few weeks ago and everything was terrible they got the fries and nuggets right but Jesus how hard it it to get two burgers right. They gave me the wrong Baconator more then 4 times and they was getting upset because I kept asking to make it again. absolutely will never come here again after so long of eating here it's slowly been going downhill and now F**k that place. read more

Terrible.... terrible... absolutely the slowest "fast food" location I have ever seen. If you're looking for something quick go anywhere but here. You're better off going across the street to the stop and shop, buying everything to make a burger, go home, make it and it is still less time than you would spend waiting to order. I would write a food review but I'm still waiting for my food. read more

This Wendy's is atrocious. Today there was food strewn under almost every table and many of the tables were smeared with grease and condiments. The trash bin was overflowing with trash. There were almost no customers and lots of workers so clearly they were not properly deployed by management. The double hamburger I ordered was lukewarm and the cashier ran out of pennies and was left perplexed when I told her I expected not to be shorted. This restaurant is a disaster. read more

Food is good, some days are better than others, but good; however, the disorganization at this location had been pretty significant my last couple visits: long waits, wrong order at pickup window and having to double/triple check my order, sometimes them not knowing what I ordered from 2 or even 3 employees. I went there last night, ordered several items, most importantly ordered a cod sandwich and 2 doubles, which showed up on the screen, and I paid for it. They gave me a cod sandwich, a triple, and a Jr bacon cheeseburger, of course I realized this after I got home. I've seen newer people there with every visit, and suggest to the manager, he/she needs to take more time to do a better job training his/her employees to be able to handle and organize orders when there is a queue of cars at the drive thru. Employees are friendly. read more

the staff need to act like they want to work everytime i go through drive -thru they have an attitude over speaker ! all they are doing is talking and not paying attention to customers half the time they give u wrong orders!! they need to stop talking and pay more attention to what they are doing! they need better staff! they are all rude! read more

How can you fuck up fries? I received the oldest chewiest fries last night. Thank you for confirming how awful fast food chains have become. You have the ability to make shitty food taste good, and you can't even do that! read more

Save yourself the headache and go to the Stratford location (lordship) there is always a wait, they never have anything available (chilly, or potato's) on any gives day. I work close but, I wouldn't dare go to this location and the service is not the best. read more

I have been going to this Wendy's since it opened and have had no problems until the past month. Each time I have gone through the drive thru, day and night, I have had to wait a very long time, and they have gotten my order wrong each time. Last week, I sat in the drive thru (after ordering) for 20 minutes (there were only 2 cars ahead of me) and 10 minutes prior to ordering. They finally made the guy in front of me pull up so they could bring his food out to him. After sitting another 10 minutes in front of the last window, they hand me the wrong order- the fries are wrong, I hand it back to them. Then after another 5 minutes they hand me my order again. I decide to check the sandwich. They gave me a baconator when I ordered a chicken sandwich. I give it back to them. Then they give me the right order. Mind you, the car in front of me is still waiting to get their order. They finally get theirs and when I go to pull out, they started reversing because their order was wrong. I go again this evening and order an asiago ranch homestyle chicken sandwich. I got through the drive thru in 3 minutes. Awesome! But I forgot to check my order. I get home, and open my bag to find a grilled chicken sandwich with poblano cheese and salsa on it. Not what I ordered and not something I would ever order. I called and the manager told me to come in tomorrow for a new sandwich. We'll see. I don't know what is going on there this month, but the right hand does not know what the left hand is doing. They need to get it together. read more

I was so happy when I heard they were opening a Wendy's in the area. There hasn't been one around since back in the 80's downtown. Sadly, I haven't been there once and not had my order messed up. My last visit, and I mean my last visit was last week. Stopped for a burger and asked for mayo and ketchup, got a burger with everything EXCEPT mayo and ketchup. Last visit I wanted a baked potato. They didn't have any. How can you not have a signature item? Sorry Dave, this Wendy's is a disappointing step-child. read more

I happen to like this Wendy's. It is your typical fast food place. I have never had a problem with my food at this location. I just went there today for a chili salad. It was delicious. Everyone's order was correct and freshly made. I recommend this Wendy's location for a quick lunch. read more

this placeeeeee is the worsttttttttt dont not go here they dont care about you nor your order

This Wendy's sucks they need to shut this shit down. Night time they are slow and gets everyone's orders wrong they food taste old and cold. I was there last night it took them 30 mins just to take my order. When they did finally get to me after having 10 other people waiting for their orders they completely messed up my while order. I get home and realize I dont have all my food. I hate this Wendy's they need new management and staff. read more

I was highly disappointed on my visit at this Wendy's it is highly likely I will be returning. The manager and staff has no respect for the customers. Also does not listen to the customers request my order was wrong in three different ways. I highly recommend going to a different Wendy's. read more

Poor customer service. Asked cashier for two empty cups and she tried to charge me $2.19 for each. And bathrooms were dirty.

From the outside this Wendy's looks good. One of the more up to date establishments. This place turns bad once it gets to the late night shift. Sorry to snitch on y'all but if you have not noticed your line of cars stretching down orland street due to the lack of speed is bad. Took 30 mins to get two frosties at 11pm and they were pretty melted by the time we got them. Not to mention how awkward it is having a homeless guy sit next to where the car line is making you feel horrible while you are stuck in traffic. Now my mom thinks i live in a ghetto. Oh wait I do. So that's why I don't give this bitch one star. One time a guy straight up fell asleep or blacked out waiting in his car to get his food. This could have been drug induced. Or just the fact y'all took so long I am not sure. Either way y'all also suck at giving sour cream/ butter with your baked potatoes. One night I got 20 of them in my bag. The next day I got none. Hope y'all read this and do something about it. Prob won't do anything considering your overflowing drive through trash can that waves good by to you as you face a completely sterile shining pop eyes across the street. read more

Food has always been fine but it is so disorganized and badly managed. It took 20 minutes to get food and I was second in line. There were 8 employees. The cashier walked away and did not return. It was bizarre. read more

Okay, it's fast food what do I expect. People are very short and snippy. Need to repeat my order twice at the drive up. Person at the window says nothing but your total and whips your change out the window. The food is good but I am always missing something like straws and sauce. Need more attention to detail and always a long line. Too bad! read more