Really like this Wendy's now and then. Haven't actually visited since places started closing due to CV. Was looking forward to seeing "the man of the house," Rogan. He was off today, or do I thought. He was the nicest guy; so engaging, bright, humorous, and on top of his job. Anybody know what happened to Rogan? read more

The food is good, but the lady who takes your order threw the drive thru can barely understand you, and she was rude. She didn't tell us our order, and didn't tell us our bill. When we got to the window she was slamming things down a Being a butt. We'll not be coming back again!! read more

Let me preface and say, I love Wendy's. I will gladly pay more to eat their food than a McDonald's or Burger King or Carl's Jr. Unfortunately this was the worst customer experience I've had with a Wendy's... on top of that the prices here are more expensive than other Wendy's. No $4 for 4 meal, they charge extra for sauce (and I don't even mean additional sauces). Sad as I very much like Wendy's on the whole :( read more

Great location. Really impressed on everything done. Excellent service. Clean restaurant for a Wendy's. I will return here. Well worth every single penny. Enjoy. read more

Wendy's - Tv ambiance - Fast Food Near Me - Belmont, California

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The best Wendy's you can go to. This location makes the best fries, burgers, chili, bacon, and don't forget the bacon. I like coming here and eating bacon. With my frostie to wash down with afterwards. I sometimes stuff my face with a cheeseburger because they are so hot when they are ready. The mayo is so damn good. Not like McDonald's, this mayo taste so good you know it will clog your arteries. Just saying it's probably not the healthiest option but at least they have salads for those who are vegan. read more

Slowest service ever. We were in the drive through because it was closed, no one was in front of us and they took so long to even take our order. After finally ordering nib one was behind us even after we pulled off. We parked because we were gonna tail gate with a friend who was behind the van. Our friends didn't order until we were almost done eating. One car between us and still over 15 mins. Fast food. Not even close. Then to top it all off... we ordered chili cheese fries which they did not close the container and it completely melted through paper bag and all over the car shifter, Carpets,e brake and so much more. I wanted to scream but I refrained. Worst fast food place I've been to. read more

Check your order when you leave this location. Ordered a taco salad to get home and find out they left out the most important part- the Chili. Also the sour cream packs had a date that were 2 week's expired. read more

We hit the drive through at about 11:30pm and it was a long wait before we could order. We paid about $20 for two S'Awesome Bacon Burger combos (with fries and a drink). At first when we rolled up to the drive through window and were handed 2 huge 32 oz drinks, we thought we would be getting food just as big. But this was not the case. Fries were barely full and burgers unnoticeable. The taste was bland overall. Not coming back here. Thank you, next. read more

Wendy's - S'awesome Bacon Burger - Fast Food Near Me - Belmont, California

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Management there has no customer service or common sense. You try and order a 2 for $5 hamburger and chicken sandwich and they try and charge you 13$ if you don't mention 2 for 5$ and then when you question why they do that and not just offer it to you in the first place they say that they don't know all of the coupons by heart..... Come on now! You are supposed to have some kind of common sense and some kind of customer service. Good luck keeping your customers and business! read more

Today my son went through the drive thru and had horrible experience with the lady. I've already called several times to speak with their manager but only get a voicemail. My son ordered a combo meal and as he approached the window, he decided to confirm his order with the lady and she said "oh, you want a combo?" He said yes and then she whispered in Spanish, under her breath, an insulting slur. My son was shocked and looked over to his friend and asked "Did I just hear that right? His friend said yes! Again, in shock, my son got his order and as they drove away, my son's friend said to her in Spanish "have a nice day" so that she knew they heard her insult. I will call the manager and will also reach out to their corporate. Disappointed and disrespectful on every level... read more

Fast service at the drive thru. My order was correct. I usually get the spicy chicken sandwich here and they didn't skimp on lettuce and tomatoes. Clean/modern interior and bathrooms. Also, they play jazz/elevator music here, which is nice. read more

It's your regular sort of Wendy's location. Been here a dozen times or so. Kind of a weird seating layout here with mix-matched seating. They have a TV or two inside. Highlight is the soda machine with the custom flavors. One Diet Raspberry Coke please! Parking is adequate. The drive-thru is pretty quick. Food is fine. Too many fingerprints all over the place, they could use some Windex. read more

Let me please start that I do not eat fast food a lot, however this Wendy is one of the very places I would go for a hamburger and old good fries! The store is clean, well lit and decorated, they even got a fireplace! Also the restroom is big and clean and you get your food pretty fast. Another important aspect for me that the staff is very friendly and you can always find a nice seat in here. 5 starts for sure! :) And if you happen to come in when Rogan is there, you will have a very friendly service and learn something new about places or history- he is absolutely amazing, more like a concierge service at no additional cost! :) read more

Wendy's - Mediterranean power salad- 1/2 size, pretty good - Fast Food Near Me - Belmont, California

Was at the drive-through today and there was a roaring fire truck coming by and the bells and whistle's were going off on the fire truck and the lady at Wendy's she speaks with a heavy accent I'm sure anybody reading this you know who I'm talking about I politely ask her can she hold on because there's a firetruck going by and I want to make sure I get my order correct which she didn't because when I placed the order she only had me down for one spicy nuggets 10 piece I asked for a 20 piece so then she's screaming at me through the intercom to hurry up and place my order wait hold on first of all I am the customer and you can take your time with me I'm spending my money here this is not your restaurant you only work here... not only that but I strongly feel that if they're hiring people that have really strong accent you should put people at the drive-through that actually speaks good English that the customer can understand I don't understand broken down English I am an American I speak English fluently and you could barely understand what this woman was saying Long story short when I was trying to correct her and ask her can you next time take your time with me and not rush me she got rude and slam the window in my face so I called her a Putah... because she didn't know that I speak Spanish in her and another coworker was talking crap about me and my boyfriend is Mexican and he heard it so somebody should do something about this otherwise I will never come to this restaurant again and I will constantly constantly talk shit about it... read more

Would not take one time use mobile app coupons that say to show the cashier. Wasted my coupon!

2.5 stars? Come on people, give credit where credit is due. Any Wendy's has to be compared against other Wendy's (or at least other FF joints), and by that benchmark, the Belmont branch is A-OK. On almost all my visits in the past few years, the people working here have served me food that came out right, tasted fresh, and didn't take too long. When you go down to the Redwood City Wendy's and cough up $6 for the flagship chicken sandwich, you sometimes get a warmed-up slab of crap that was made half an hour ago. Rarely happens at Belmont. Everything just seems to taste ten minutes newer here. That's even true of the stuff that's gets cooked en masse and is supposed to always be ready, like nuggets and fries, which by the way are cheaper here. I've never met any dick employees. And to the management's credit, I once watched a n00b pick up a dropped cup from the floor and get scolded for not washing his hands -- which shows _somebody_ cares. As icing on the cake, this has been the best-looking Wendy's in the area since the remodel. It's always had the best view. Come to think of it, most of these qualities have held true since I started coming here as a wittle boy in the 80s, even though the management has probably changed a dozen times since then. Could this location be blessed? read more

When I started Yelping, I decided I would not include reviews of any fast food restaurants or well-known chains. Why? Not because I'm a food snob, but isn't the point of chains convenience, reliability, and consistency? Why waste my time reviewing something so familiar and predictable? I have eaten at this local Wendy's 3 times and by the third time, I felt I must Yelp this place and save you all from eating at this horrible, horrible burger joint. The first time, I was starving after a long day of apartment searching. Pretty much anything would have tasted good to me at that point. I was satisfied. The second time, it was late at night. I had already eaten dinner, but I had an irrepressible craving for a milk shake and fries. I took my pajamas off, got dressed, got in my car and drove to Wendy's and ordered a Jr. Bacon cheeseburger, fries and a frosty. It's important to recognize the effort and anticipation that a midnight fast food run entails. Lots of restaurants slack in those final hours and don't realize how late night patrons often have made special efforts to get there and specifically have a craving to fix - all the more reason to give the food more care and attention. As I drove away, I tasted the fries. They were hot, just taken out of the oil, but limp and undercooked. The fries were actually WHITE. I cannot put into words the utter disappointment I felt, after my mouth had worked itself into salivation, imagining crispy, salty fried goodness. It gets worst. At home, I grabbed my Jr. Bacon Cheeseburger and it was hard. I thought they had new packaging where maybe they had cardboard protecting the shape of the burger, but to my disgust, the bun was just that friggin stale and toasted from hours under the heatlamp. Granted it was midnight-ish and food quality tends to suffer, but this was inedible and it was thrown in the trash. I sipped my frosty angrily, even its reliable thick, sweet, creamy goodness could not cool my anger and disappointment. I launched into a tirade, "HOW COULD THEY PUT THAT BURGER IN THERE?" (sip, sip) WHO COULD SERVE THAT STALE BURGER WITH A CLEAR CONSCIENCE???"" (sip, sip, slurp) Then today, I was experiencing my "hungry time." (The girls know what I'm talking about.) At 7 PMish, I got a burger, fries and a milkshake. The milkshake was yummy, the fries were crisp, but the burger - ewwwwww. A sloppy, old mess. Again, I could not eat it. It wasn't stale, but was wilted and limp. How long has this burger been sitting there? With you Yelpers acting as my witness, I will NEVER go to this Wendy's again. Charge me $8 for a fast food meal and you better hit on all cylinders and nip my fast food craving. Wendy's falls terribly short of the mark. read more

I was so displeased with this Wendy's that I created an account just to bitch about it. Cruising down Ralston I see a Wendy's and start craving goodies from their dollar menu. Pull up and order 8 chicken sandwiches, extra extra mayo plus onions 8 jr bacon cheeseburgers, exta extra ketschup 8 double stacks, extra extra ketschup I pay about 25 bucks and they tell me to pull over which is typical. I have learned to always check my bag first because they always short shot me a burger. If I buy 24 sandwiches I want my 24 sandwiches. After a good 15 flippen minutes of waiting in a hot car a woman comes out with a bag. I tell her to wait. I asked for no napkins. I give her a handful of napkins they put in my bag. How hard is it to understand NO NAPKINS? we have crap at home to wipe our greasy hands on. Thank you very much. I don't need more trash at my house and trees cut down for no reason. Save them for people who are going to use them. So I count, missing a jr bacon cheeseburger. I make her go back to get it. She comes out the window of the drive thru knowing that I am pulled up and off to the side as told. I can't illegally just back up my car, lazy woman? I act like I don't see her and wait for her to come back out. So far I've been here a solid 20 minutes and not in the best of moods at this point. I settle on the fact that atleast I have this food to go binge on and numb out with. I drive off and drive home. Now I'm at home and getting happier to go chill out. Fooood... fast, salty, greasy with some fries in the oven, sodas and other side fillers and I'm all set. Open the chicken sandwich wrappers, 3 to be exact, and to my suprise? No onions, no extra extra mayo, barely even a dollop of mayo. Go to open the jr bacon cheeseburgers and guess what? NO KETSCHUP even... just mayo which doesn't even come on them!!! The double stacks had a moderate amount of ketschup. If you can't read then why are you working there? How hard is it to understand in bold writing: EXTRA EXTRA MAYO, ONIONS AND EXTRA EXTRA KETSCHUP!!! Didn't you know I'm a condiment hoe??? That's just wrong. All that wait for a mesaged up order??? I am furious. I call to complain and get an odd answering machine. I am angry as all hell and telling myself to just let it go, just let it go. I add my own mayo and onion , ketschup and salt and decide my balance is to come here and bitch about it since the number is not going through properly. It's probably listed wrong because they know how many people have been unhappy with this location chain and they got sick of the complaints! Whoofing down some of those chicken sandwiches now and the patties are dry, not juicy. They are more like chicken flavored cardboard with crumb coating. And don't get me started on the hamburge patties - the ones at this location remindme of the flat fake food patties kids play with... They look and taste like golf ball sized beef patties that have been stepped on to flatten. I am so disappointed in this location, it's making me sick. This place sucks. Bad service. Bad food. Bad experience. I'll drive all the way to Redwood City next time I want Wendy's... never had any problems at that location. Their dandwiches are thicker and juicier. Sorry but a disappointing binge is like the worst ever. You get all hyped up, mouth is watering, pedal to the medal to get there and get home and get into the food and euphoria and then crap like this happens and ruins it all, like rain on your wedding day or a horrific haircut. Oh the pain remains! Please get your act together Wendy's in Belmont! My Safeway Select 3 dollar bag of fries that I baked myself in corn oil and garlic salt were the best part of thie entire meal. How sad is that? If they had a legit phone number I would rant to the manager just as I did here. read more

My wife and I have been coming to this Wendy's for several years now. We love the new look of the remodel, but something happened to the food in the last year. Our go to was the home style chicken meal, the chicken is usually so tender and crispy not to mention their fries were some of the best around. It had been a while since we eat here, and tonight was a reminder why. The chicken sandwich was not crispy at all, the bun was dark on the bottom as if it was burnt but not hard. The whole package of the sandwich was messy and just thrown together. The fries tasted like they were stale or just plain old, and soggy. Not like the ones I am used too. We were very disappointed. I can honestly say that I doubt my wife or I will eat here again unless they fix there food back to the way it used to be; good! read more

Not sure why i've been on a chicken sandwich tear lately. Buffalo wild wings, Adam's Grub Truck and now Wendy's. Yes Wendy's. Was pulling a late work night and before catching the train I was starving and staring a 30 min ride home. So I hopped in here with my 10 min window and got the Spicy Asiago Chicken. There's definitely something to be said for the combo of fried chicken and bacon. But that's where it should stop here. I dont like plain lettuce and their ranch-ish sauce was not great. However they cooked on in 5 min flat as they had an order of chicken frying up already. So points for convenience but not much else. Now I know why it's been like 10 years since I've set foot in one of these places read more

I only come here because its location is convenient for me. I've been going to Wendy's all my life and never had a problem with the food. My only issue is the TERRIBLE customer service. My mother and I both have those key tags (it's a cute little frosty shaped key tag for the Dave Thomas Foundation for Adoption - enables a free junior frosty per transaction for all of 2016!). When we ordered through the Drive-Thru, a young lady was taking our order but there was another man there (probably training her). He was speaking Spanish to her, accusing us that we did NOT have our key tags. I was offended because we understand Spanish. We didn't even have to wait for her to ask us if we did have them because we showed them to his face. He did NOT apologize, and just walked away from the window. I did not like how he treated my mother and I like we were trying to CHEAT the system. There have been times before where Wendy's employees never even asked to see our key tags (but we ALWAYS have had them ready). We have been loyal customers to Wendy's for YEARS. This incident was ignorant, unprofessional, and extremely disappointing and since then, I haven't really enjoyed Wendy's the same anymore... read more

why are most wendys in ghetto areas? this place is included! i feel like theres always homeless people sitting inside, or at least homeless looking. i remember one time i was sitting there and this one homeless was talking out loud to himself about sars and going back to their own home country. shit im probably more american than you are. how could wendys allow loitering inside their establishment? gross. the food is same as others. like the chili even though that lady "found" a finger in hers. but square patties are kind of weird. so i go for the frosty! no one can beat that. frosty chili and chicken nuggets. thats my fav three. read more

Wendy's - Fast Food Near Me - Belmont, California

This review is all based on service. All fast food is essentially of the same grade level & is what it is. So I rush in here at like 10pm on a Wednesday nite to get some dinner for guests that are starving and on their way over from the airport. After I place a fairly sizable order, I whip out the trusty credit card. The guy looks at it and says "No". Excuse me? "No." THERE IS A SIGN RIGHT ON THE CASH REGISTER WITH PICTURES OF THE DIFFERENT CREDIT CARDS THEY ACCEPT. So i point at it and ask, don't you guys take credit cards? "No." Um, why is there a sign then? "No, otherwise we have to charge you." WTF! I had no idea what kind of additional charges this shady ass establishment was going to tack on and luckily I had a Benjamin hidden away in my wallet so I could go cash. I hate breaking up Benji's.. especially for something like this. LAME. Be aware people. read more

I decide to try Wendy's since I had a coupon for a Big'n'Juicy meal. Yikes, it was more like the Big n Nasty, lol. The soda and fries were good but the burger was just gross. It wasn't the bread or sauce either, it was the meat. It tasted like they took the patties and basically cooked the meat in a microwave. The patties had zero taste/flavor, just tasted like beef boiled in water, pretty gross if you ask me. In my opinion, Burger King and McDonald's are way better from a fast food prospective. It has to do with the way they cook the patties and the size of the meat. But if your willing to spend a few bucks more, I would go to 5 Guys, its a million times better and you get a crazy amount of fries, but no drive thru. read more

Wendy's - Fast Food Near Me - Belmont, California

I cant say that I am really a fast food lover, but nowadays im looking for more "health conscious" choices... I try anyways.... to be aware But dont get me wrong... IF good food is in front of me I will eat it... bad or good for me as for this Wendy's location ... I have been in the area for years and have never had any issues with the service and the food is as good as it gets... some choices to look at: The Chili is delicious... make sure you ask for the Hot Sauce packets to add to it ... many articles have been written about this being one of the "best fast food choices" with regards to getting a "good" meal... The salads are good as well, just use half of the dressing ... and you have another good meal ... Dont touch the burgers or fries... they are a "million" other places to get a decent burger... why are the patties Square???... that I never understood enough said... read more

The food is okay. The ambiance is typical for fast food. The service at this Wendy's was Terrible. The communications between the native hispanic staff, asian owner and I were impossible. I ordered 3 times and was overcharged. When I got the order it was shorted, I explained it again (4 more times) and the owner took the order and overcharged me again. The final order was wrong and the owner kept the receipt. I was unable to verify what was charged. Even with a receipt, I would Not have been able to communicate it to the owner or staff for resolution. read more

We went thru the drive thru of this location and ordered an entree meal with an extra large fries. On the websites app they were promoting a "free any size fries" with a full size entree purchase. We pulled up to the window and wanted to scan our coupon for the free fries, and they acted as if the never heard of this coupon and that it won't work, when it's being advertised on the WENDY 's app, not a third party. But whatever we were frustrated that the employees didn't know anything about there app or promotions the company they work for is advertising. Then the manager hands the lady at the window our food and says in Spanish " hand this to the fatty" as if we couldn't understand that. Being unprofessional at the work place is bad enough but fat shaming?? Yikes. read more

I always regret after coming here. The frostys and fries bring me back and that's it. Service is ok, but not terrible that I' e experienced. For some reason I feel sick after eating a burger here no fail. read more

Worst customer service a Fast Food has.. We came by twice for their salad, and burger... Wait wasnt that long because there were no customers.. The crew shouldn't be working in the front seat if they will greet their customers with frown face because honestly, it won't work and pass!! Second time the other day, we ordered Frosty and the drive-thru crew sounded sleepy. As we got our order, she was tickling and playing with co-worker without minding the customer.. As she gave our orders, due to tickling session, she even gave us an uneven amount of Frosty... Very far from In-N-Out professional crew.. read more

I didn't give this restaurant five stars for its gourmet food or trendy decor: clearly you're not going to find that here at a Wendy's. But I gave it five stars for *everything* else. The service is friendly and very quick, the price is incredibly low: I paid $5 for dinner here! A bowl if chili, large fries and a free-refill drink. I love their chili, and I really enjoyed this dinner, however silly this may sound to some. The drink machine is a Coca-Cola freestyle where using a large touch screen you can mix your own drink - I love that. read more

Wendy's - Chili. Highly recommended! - Fast Food Near Me - Belmont, California

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Wow they've really cleaned this place up. I hadn't been in a few years, but holy frijoles I was super impressed with the cleanliness and modernization of this place. They even have a fancy modern fireplace to add some class to the place. I accidentally left an item on the counter while I was there, and the cashier actually came out to the parking lot and called me by name to give it back to me. Way to go Wendy's crew, thanks for revamping the whole place. read more

I can't believe they friggen forgot to give me my frosty! The drive thru guy was rushing me and forgot to give me my frosty, I was already half way up Ralston and didn't want to turn around... Management: this happened 5/9 @ 11:30. They always forget something. 7/25/2016 11:30 pst Forgot my frosty, again!!!!Got home only to have a very disappointed kid, in addition they never gave me my receipt nor did they ask me if I wanted cheese or onions in my chili... they suck, and I don't think management cares all that much, since they continue to screw up. read more

I frequent this location on a weekly basis, and haven't had any problem before. But today may be a training day, or they have experienced a full turnover of their staff. Not only was the short line moving slowly, there was an obvious language barrier with employees and customers. When I noticed my number had not been called, I went to the counter and found they either lost my order, or it went to another customer. Never heard my number called in English or Spanish, so I assume they just lost the order. So 1 star for not being reliable as usual, and failing on the core deliverable... getting the order to the customer! Otherwise food was good as prior visits. read more

Good for french fry cravings - quick, simple, and the appropriate size (value size - 99 cents). Two orders of nuggets - 99 cents a piece! Total 3.22 - gladly and quickly took the AMEX card. I'm guilty of fast food sin today. And like all sins, I made sure I enjoyed it ALL the way. The workers were quick and efficient, even with no one else waiting in drive-thru! The lane for drive thru is a bit hard to maneuver though. read more

Reading some reviews, it seems weird how one thing can ruin your life. Not everything is perfect in this world. I have been going to this Wendy's since I have worked in San Carlos close by, and probably before that since I was raised on the Peninsula. So over at least 4 years now, working wise. I have only had ONE thing forgotten while going through the drive thru. I went back and went inside and let them know and the manager was apologizing up and down and asked if I wanted another sandwich to make up for it. I said that was ok, and said thank you. He apologized again and I left. Otherwise, every other time I have been there they have been friendly, fast, on top of busy times and have gotten everything else of mine correct. The food has always been awesome and I have never had a grumpy person greet me at the window. They usually ask me how I am while multi-tasking. =) They were good before the renovation and they are great still. As long as I am still on this side of the bridges and working, I will still go there. read more

This place is a little awkward to get in and out of, but that's not even the real issue. The establishment looks clean and put together, but I'm left disappointed every time I visit. For some reason, everything I get from this location is lukewarm. The nuggets are a little rubbery and the fries are cold. I won't lie, I'm a big fan of the Frosty and Wendy's in general, but this location always makes me second guess my decision to grab a bite from them. I live near this location, so chances are I'll be back, but with so many other options that have better quality food, I'm going to really need a Frosty fix if I'm going to try out the hot food again. read more

I can't believe the stars for this Wendy's. I am extremely picky and rarely eat fast food; and if it's fast food, it's Wendy's. The manager/owner is always there--he makes sure the store is spotless-I see him cleaning himself when I've been there--they are always fast and you cannot beat their beef or fries for perfection--great texture and only salted on the outside (some frozen ones are more like a pickle). I have no idea why anyone goes to I&O--simply awful.Their salads are yummy; in the winter I might get the chili. There is no better fast food in the area and I would prefer their burger to many sit down restaurants. read more

Stopped in to get out of traffic for bit. The place was pretty busy inside and drive thru was packed. Service was slow at first until Juan took over the cash register and he just took off from there. The line moved fast orders were correct and I definitely would like to compliment Juan on doing a great job with his customers and he was extremely patient and courteous of a special needs customer he did a great job wish more people were as professional as Juan. Great job Wendy's read more

I was just in the Wendy's and Sonia wouldn't give me anyway ranch fuck..... I paid 45 $ dollars and get 1 ranch I'm pissed off this is fucking bullshit read more

This Wendy's happens to be on my way home so I often go through the drive-thru for a salad, chili, potato, or chicken sandwich. I've gone inside a few times to order food but feel that the drive-thru is actually faster and more efficient. Just make sure to check your order before you drive away! read more