Wow! I should have realized to check my bag before I left since a woman in front of me just complained how they messed up her order. She complained about her burger and that she ordered large fries. I blindly took my bag when they called me, but they forgot my tacos and the fries looked like they just got them from the woman and then put them in my bag. I, generally, don't have issues with jack in the box, but this time I now realize why this place scores so low. A place for healthy options is not jack in the box This place is busy and the food is frsh. A busy street and a lot of customers customers read more

Jack in the Box - Coke machine - Fast Food Near Me - San Carlos, California

See all

I was craving a burger and fries and happened to be in the area. I heard and read a few reviews about this location and noticed just how negative it was. But I always try to give a business at least one opportunity so I can give it a fair shot. That way I can make my own impression of what to think. So I tried to go through the drive-thru, and even with a mid-size SUV, it was really tight and didn't want to risk it. The drive through was extremely tight and very run down. The curb was damaged and in shambles and the drive-thru screen, as definitely seen MUCH better days. So, I parked and decided to walk-in. Hoping to grab a quick bite and head back to my car to eat. As I walked in, I stood there for a few minutes with three employees there and not one single person acknowledge me. One gentleman was doing the drive-through so I kind of understand why he was busy but the two ladies seem like we're having conversations with each other. Saw me standing in there and said absolutely nothing. Now, I see why so many people complained about the services and the lack of Customer Service here. Finally, the gentleman who was operating the drive-through said hello and took my order. I can appreciate him for multitasking, but at the same time, I'm not sure what the two other ladies were even doing then. Because he can't seemingly be doing everything. I proceeded to order a munchy box and that went smoothly. I ordered a jumbo jack with curly fries and a lemonade. I'm glad I decided to eat in the car because although it wasn't busy, this place did look outdated and a bit rundown. Not the kind of place someone would feel comfortable eating in, if you know what I mean. I know it's not easy operating a business, especially in today's day and age, but if you want to attract more customers. There needs to be more of an emphasis on keeping a clean, and modern location. I can't speak brothers, but I know when I go into a place to eat I wanna make sure that it's as clean and comfortable as Sadly, the food wasn't too good. The fries were crispy, but lacked salt and therefore it just felt like a crispy bland potato. The burger, although, looked smashed or squished. despite it sitting on the top of the fries. It was a very thin and sad looking burger, Patty with no seasoning either. There was a large amount of mustard and mayo. Maybe too mask the lack of flavor. But it just felt like a frisbee style bun, with mayo and mustard on it. And although I didn't eat the burger immediately. I ate the fries first. by the time I got to it, it was very cold. Not sure how a burger can go from hot to cold in less than three minutes. even with it wrapped inside of the bag. The only thing worth enjoying was the lemonade. In my opinion, it's my go to. Overall, I do see what people are complaining about. Despite, the many and lengthy amount of issues/ complaints, over the years. Nothing has been changed or updated. It is another reminder for me to stay away from fast food. But also this location. Thanks! But No thanks. read more

See all

This location currently closed due to fire, not sure if they're gonna reopen or not! I went there a couple days ago in the drive-through tried to order a burger, and no one answered that was before the fire. read more

1100 El Camino Real San Carlos, CA 94070 I will have to agree with the lousy reviews about this Jack in the Box (JITB). I was in the area, and decided to grab a burger & fries in the drive-thru. Not sure what was happening, but it looked like the menu board was leaned up against the wall. There's no drive-thru lane or pathway. You just order and drive around the building. The server was cool. He offered me napkins and ketchup. However, the food wasn't too good. The fries were crispy, but lacked flavor or salt. The Jumbo Jack burger was a thin meat patty with a slice of cheese. They load it up with lots of lettuce to make it look larger. When you eat it, you hardly taste the beef. It's like a salad burger with pickles. Price $5.79. Oh well, don't come here again. read more

See all

NO STARS I'm not sure why this location still gets business or why it's still open. I was here about a month ago. I ordered a spicy chicken sandwich for a coworker and two tacos for myself via drive through. Back at work in 5 minutes. The tacos were as if it was cooked yesterday. I went today with the same order. I'm giving it one more try. I even asked via drive through, "Can the tacos be hot please? Can it please be just cooked?" The girl said yes. What a liar. Same cold taco. I've had burgers in the past of the same day old quality. Don't go here! Go elsewhere! Actually, this place should be shut down. read more

Guy was hella rude working at 10:30pm. And tell me why the fries tasted like cinnamon. They're dirty there. They don't change the cooking oil. I'm surprised this place is still open. read more

Ok.... If you drive a larger car (suv, truck, etc.) and try to approach the drive through.. you are 200% going to drive up on the curb, scrap your rims or worse. That being said let's get down to business! I only eat so many things from any Jack in the crack so I feel like I have a good idea of how it should be made or at least taste. This time around I was getting the ultimate breakfast sandwich combo (coffee for the drink). Everything tasted great but the person working there did leave out my hash brown that should have come with my combo. Maybe I didn't need it and they did me a favor, who knows. The service kinda felt like only two people were in there. I came around 7:15am. Either way the food was good and if I ever need to, I will indulge myself. read more

I thought this place would improve after a few years. This is the worst jack in the box I've ever visited. It's not clean anywhere in the restaurant which is surprising due to the location. I ordered online from the app, this location did not get my order. The person fulfilling my order tried to get me to order again. I did not order again. read more

You can't be serious. Who thinks this is okay? There is no reason a taco should be placed in a bag like this. read more

Jack in the Box - The - Fast Food Near Me - San Carlos, California

See all

f.y.i. if you order from the app, this location will not honor any discounts or nationally advertised prices when you try to check out. full price on every item. my $6.00 jumbo breakfast came to over $12.00 when i got to the window. total bait and switch! when i tried to complain, the lame at the window refused to let me talk to the boss saying that oh he's on break. this place filthy and disgusting looking. i would not recommend dining at this restaurant at any price. sorry, jack but this place is definitely not reflective of the jack-in-the-box that i love. read more

Employees, very rude and disrespectful employees very hostile towards each other cussing each other out in Spanish in front of customers definitely the worst Jack-in-the-Box I've been to read more

Aweful experience. We went in here around 8pm. We were literally ignored for w15 minutes at the counter. Not even a "we will be right with you" guy just walked back and forth past us with zero acknowledgment. read more

Just walked in to order. Everyone at this establishment made eye contact with us and did not take our order. We just stood there while they ignored us. We walked out since no one took our order. It is important to state that there was no on inside the restaurant and no one at the drive thru....... read more

Worst customer service experience I've ever had at any restaurant, the staff was really rude and saying some disgusting things in Spanish as if maybe I wouldn't hear or understand. Completely unprofessional. Dirtiest location as well, only one bathroom out of two was working, and my girlfriend saw an abandoned wig on the floor as we were waiting for food. I'm surprised this location is still open, not all jack in the box locations are perfect but this is one to stay away from read more

Standard jack - person who served me was nicer than most locations I've visited previously - went the next day t it was

I am filing a major complaint against the jack in the box in San Carlos, California.. this is going to be a legal issue. On 9/22/2024 at approximately 5 PM.. I went through the drive-through of Jack-in-the-Box, I ordered a couple items.. when I got to the drive-through window, I noticed a man that I had dealt with before that works there, but I do not know his name because I've run into him a couple other times where he refused to give me his name or make up an order for me. I paid for my food with my debit card and it was the same guy. He kept saying oh you have such a nice car. Ect.. and then when he handed me the order, I couldn't believe it. The whole bag has been immersed in cigarette smoke, and it just REEKED!! I put it up to my nose to make sure I wasn't imagining this, and my face felt like it was on fire. This is unacceptable, and was done with malicious intent. I immediately threw the bag out the door. All my other bags that were in the front seat underneath that bag got the smell of cigarette smoke all over them. My car now smells like cigarette smoke. I tracked and cigarette smoke because of the smell was so strong it wasn't just a little bit. I tried calling the store no one answers... This guy needs to lose his job. This is completely done with malicious intent, and I've dealt with him before. I need to talk to a REGIONAL manager and have something done about the situation. They're going to have to pay for having my entire car detailed out. This individual needs to lose his job. I don't know if he was involved with another person, but he was talking to someone in the back. I'm going to be filing a lawsuit if I do not hear from anyone from Jack-in-the-Box in the next 48 hours.!! This is not the first thing that this person has done to me and it's foul play.. I will warn other customers that see this. DO NOT GO TO THIS STORE!! Employees should not be smoking behind the counter or around the food in any way, shape or form!! Stacy Greenspan read more

See all

I decided to give this place a second try. I walked in at around 8:30am, left at 8:40am without being helped or even being greeted. Only one costumer was before me. 10 min with no order taken is ridiculous to me. Whoever is the manager here should be ashamed. Never coming to this location again. read more

This location at 1100 El Camino Real at San Carlos CA is the Worst Customer Service ... The Bathroom is SO disarray and nasty dirty. I asked the counter person to clean it up coz it needed some attention... they just have me a cold shoulder and said that they can't do anything about it coz a lot of people are using it... mind you I was there as early as 6:45am and it's that dirty???? Very disappointed with this location.... POOR!!! read more

See all

I hope the franchise owner is reading these reviews. There are interpersonal issues happening between your workers that is affecting the service and quality of Jack-In-The-Box products. I ordered the sourdough chicken, 2 orders of fries, a chocolate shake, and a coke. When I get to the window I get handed a strawberry shake. No biggie I reminded the employee it was a chocolate shake and she makes me a chocolate shake that's barely blended but whatever. She hands back my CC tells me to pull forward and she'll bring my order. I say can I have my receipt? She seemed distracted so again no biggie and gives me my receipt. She comes out and hands me two bags. I get home and notice no coke...Then I try the sourdough chicken and fries and let me say a dog wouldn't eat them. Old, soggy, and cold. For the price these days I just couldn't let it go so I went back with receipt in-hand and told the server she forgot my coke and to please remake the fries (I had already taken several bites of the chicken sandwich before throwing it out so I let that slide). While waiting for my fries, I could overhear the employees arguing and making accusation between each-other (I am a Spanish speaker). They were polite to the customers but witnessing the ruckus going-on behind the counter convinced me that this location has bigger problems than soggy fries. I hope you care enough to get this sort this out before you lose another customer. read more

Never write reviews but this one was worth it. 4 o'clock in the morning, not a SINGLE person in the drive thru or inside. Sat at the menu in the drive thru for about 15 minutes before the guy finally answered. Should have drove off at this point but nowhere else was open and it was Christmas Eve. Order, make it up to the window and get handed my lemonade. One sip, tastes like they mixed week old frying oil and lemon water together, no big deal I just want my food. 25 MINUTES it took for me to get my food for a total of 40 minutes at this damn jack in the box to get a burger and fries... unreal. Fast forward to my burger, looked like it had been thrown on the ground a few times and ran over, got about half way through it and immediately got sick. So thank you San Carlos jack in the box for food poisoning and wasting $16 and 40 minutes of my life that I'll never get back. Save yourself the trip read more

I come here if I'm late and don't have time for breakfast at home. They are never crowded and the drive through is fast. I only get breakfast items from here, standardized and consistent with other jack in the box. Sometimes the hash browns taste a bit old or are too oily, breakfast sandwiches are always good. Do not recommend the coffee here, the orange juice is much better tasting. Coffee also comes so hot you often can't drink it with your food. read more

See all

Slowest fucking service ever, 1 person ahead of me and still a 10 min waiting for someone to take my order. You order basic shit, it's not like they cooking a T-Bone steak in the back and can't take your order. After they finally take your order they ask you to wait in the parking lot for another 15mins before they bring your food out. Like fucking really!? This location fucking sucks!!' It's obvious the workers need more experience. Hire some new workers who can't fuck yo cooking French fries. read more

11pm on a Monday, no one in line, tells me to go park off to the side and food got to us in 10 minutes. Lmao. Fast food huh. Fool is soft spoken and doesn't seem to know what he is doing. Better off driving further out to get something else. read more

These foos laaaaag! Not really much to say. Lag to take your order lag to get your order. There's really not much more to say. Don't come here during a break, cause you'll be late getting back to work late. I don't even think they have a manager present. Just the patients running this asylum. I don't think I'll ever be back. read more

Mine was a mobile order. Wow, I've never felt so invisible. I was standing at the counter. The guy employee in the front passed me several times, and just looked at me without saying a thing. Just went on as if I didn't exist. Then 15 mins goes by, he asked how he can help me, reluctantly. I would have walked out if I didn't pay for my order already. read more

They don't care to fix the soda machine that's been broke for weeks. The lady with "the eyebrows" is rude and takes her sweet time to serve you. Waited 8 minutes to even be asked what I wanted and get my order paid for. Wow terrible place read more

Sad. Ordered a meal with a fountain drink, and didn't get a cup. Asked when they gave me my order, even showed them the receipt, they refused to give me a cup. Maybe for the best because every single drink on the machine was unavailable except for a single sparkling water. Floor was dirty, tables as well, and the hot sauce challenge was mediocre at best. I do not recommend coming to this restaurant. read more

They ALWAYS FORGET to put Buttermilk EVEN AFTER WE ASK. Lost my appetite because I was craving it and the fact they forgot it, not the first time but it's repeated they ALWAYS FORGET. Wasted money, wasted time. BE SURE TO CHECK YOUR ORDER! If there were Zero stars, they'd get Negative Zero! Thanks for NOTHING!!!!! read more

My junk food weakness next to Macdonalds French fries. I'm ALWAYS satisfied with my breakfast order made especially for me. Staff pays attention to my order which I appreciate. Jack always comes up with new food on it's menus. The most recent one is their mini tacos YUM! You can't forget about their sourdough jack with large curly fries. Dammit I'm hungry now. Prices are extremely affordable and the food is so worth the extra pounds read more

I doordashed from this location some sourdough jacks and the burgers weren't even toasted and mine didn't have bacon in it... Don't know if the new guys were on shift tonight but this is pretty damn horrible. -1000 because I'm still hungry and wasted money on this ish. read more

Jack in the Box - A really sad sourdough jack. You can see I tried to give it a chance thinking they changed it but nope.. just prepared super bad. - Fast Food Near Me - San Carlos, California

There talking in Spanish on the phone I'm Mexican and I approve this message do not come here fast food yeah right came here waited 4 minutes while the lady was on the phone talking with a friend in Spanish she looked at me and still talked on the phone for over a minute not to mention I saw my burger get made and put in the done tray and it just sat there .... The manager needs to be there in the morning when it's busy so he can see them all lagging . Also I first wrote my review while waiting for my food .. horrible service read more

Double Double is a good deals. Whole meal for $6. Can't find it these day for fast food. Jack in the box curly frys is the best. I don't really give 5 stars unless service and food is exceptional read more

There's nothing good about this place. The service is horrible. It's dirty and hot such a pity to have this spot in the middle of San Carlos. read more

Worst service from miriam she had an attitude the whole time she was taking our order. Also it seems like there was a manager on site on the phone the whole time. They are rude and wouldn't recommend going here at all. read more

What is it about this place now? Past 3 times I have gone here, no one around in the drive thru, and they always make you park and wait? Like just close the drive thru if you can't handle it! Of the total of 6 times in the last 3mos, only once have I gotten my order from the actual drive through. So terrible. Oh well, enough of eating at this one, read more

This place is awesome, I am doing my first online order here. It's so easy and fast. I am using drive thru with 5 cars in front and I zoomed right thru. The shakes here are delicious. read more

Jack in the Box - Fast Food Near Me - San Carlos, California

Ok, went to the drive thru and ordered the Rib Eye burger. Second time and its great. Good substitute versus Mcrib. $5.99 is ok once in awhile. The flavor was very good, soft bread and lots of onions. Hopefully no presentations in the afternoon. Lol. read more

See all

This place sucks. That's really all you need to know, but I'll go ahead and tell you more. For being open 24/7 they certainly weren't expecting to have any customers at 6 AM. They were not ready, they had nobody to run the cash register, there was no paper to print out receipts. It took forever for me being the only person in the place. And then I order an ultimate breakfast combo and it ends up being two eggs and a slice of ham. What the hell is that? At least the panhandler outside the door was polite enough to open the door for me and call me sir. That's the only good thing about this dump. read more

Jack in the Box - This doesn't look like an ultimate breakfast sandwich to me but I still got charged full price. - Fast Food Near Me - San Carlos, California

I typically do not rely on fast food for work lunches but I was in a hurry and Jack-in-the-Box was on my way back to work from a meeting. The two tacos that I bought were not cooked all the way and cold. They were not even slightly warm. Ate half of one and couldn't eat anymore. They were just too cold and did not taste good at all. read more

I ordered a Dlux Grilled Chk and received a chicken salad without chicken... Sourdough Jack read more

Jack in the Box - I ordered a Dlux Grilled Chk and received a chicken salad without chicken... - Fast Food Near Me - San Carlos, California