Dirty dining room, slow service, and cold food. Will not be returning and will use P Terry's down the street from now on. Upon entering there were french fries and unopened ketchup packets strewn across the entryway. Packets just waiting to explode and cause a slip and fall to anyone not paying attention. There was also a puddle of unknown liquid in front of the very empty condiments counter with no wet floor sign in sight. There were wet floor signs elsewhere just not anywhere near an actual wet floor. Several seating surfaces are worn down through the vinyl covering. Unsanitary and unappetizing to see those ugly bench seats the moment you enter the dining room. A clear sign of the other problems lurking within this place. Staff was friendly and polite so I'll give 2 starts. Staff scooped my fries and placed them in the brown bag a good 3 minutes before the burger was ready. This is poor form as it allows the fries to cool down before the order is handed to the customer. My burger was NOT hot and fresh and was Just barely warm. The fries at the top of the fry container were basically cold but fries in the bottom of the container were acceptable temperature. The ketchup dispenser was not refilled so I had to squeeze over a dozen small packets to enjoy with my huge order of fries. Not fun and just more time wasted while my fries get even colder. If I wanted ketchup packets I'd have used the drive through. Coca cola digital soda machine was OUT of most flavors. Pointless to even buy a drink when there are so few selections available. Noticed a woman in the drive through had to park and wait. After being brought her food in her parked car she came in to complain that her entire order was cold. She was still waiting for a hot order when I had completed my meal. Slow service here. Paper towel dispenser in men's restroom was empty with a roll of paper towels placed on top of it. Would've appreciated a touchless paper towel dispenser in working order. Easily the worst Wendy's experience I have had in 30 years of visiting various Austin locations. Will not be back, ever. read more

At the drive thru my request for no mayonnaise was ignored. After being ignored at thw window while the kid argued with a Co worker about what I ordered, I asked if they got no mayo for my order. He then argued with me about whether I said it at the order menu. Super rude, I won't be back. read more

Cold fries, undercooked burger. I agree with everyone else and their reviews. Don't waste your time or money with this place. $11 for a number one combo? They can't even get this right? Don't bother going there. The owner or the manager that runs the place needs to see this review and do their job. read more

I stopped by today for a number one cheeseburger the lady spoke and broken English with a Spanish accent. The speaker wasn't working very well either I asked for mayo after going through that exercise several times my order was placed. There was only one car in front of me and I heard her telling him they were out of something but I couldn't tell what it was. This is at 11 o'clock in the morning by the way. When I get up to the window, she hands me my drink. It looked extremely dark like they hadn't really mixed it properly then I'm thinking to myself. Wow this doesn't have very much ice in it so I try to hand it back to her and say could you put some more ice in this and she says oh I'm sorry we don't have any ice today. I just looked at her thinking you could've told me that when I ordered and yes, I would've gone somewhere else which they absolutely knew that but didn't care and of course, my cheeseburger had ketchup instead of mayo. I will say the fries were good upon reading other reviews it sickens me a bit to think that I went there. The sad thing is I used to live in the area 30 years ago and I remember when this was an excellent Wendy's the trajectory has been downhill for sometime. I will never ever never never never never go back there. I think I will contact the franchise because this is ridiculous. Bad all I could think of in line was I should've gone to the Chick-fil-A right across the street. Oh well lesson learned. read more

Wendy's - Awful Dr Pepper with NO ICE - A person holds a large plastic cup with a clear lid, filled with a dark beverage, inside a car. The background shows trees and a dashboard. - Burgers Near Me - Austin, Texas

I wish I was making it up. There's no way they could get the order wrong 4x.... A classic plain. That was all that was ordered. They gave back the same sandwich with everything on it.. I recommend everyone check your order before leaving as the grown adults not teens were getting the order wrong over and over again. Disappointed and recommend a different location. read more

Wendy's - Apparently this is a plain when you make it the same 3x. Before correcting it.... - A sandwich with tomato, lettuce, and creamy sauce is shown partially eaten inside a crumpled foil wrapper. - Burgers Near Me - Austin, Texas

I would have put a 0* if it was allowed!! The person at the drive through was so horrible that we had to come inside to order. Then they sent the same woman to the register to take our order. She kept saying is that all? Without letting us complete the order. Twice I told her we have a large order. She kept repeating the same thing. She had to get help twice entering something as simple as adding the correct drink to the combo. When we asked for a chicken nugget kids meal she said ok what else. I tried to tell her apples and milk but she kept asking what kind of dipping sauce like she could not understand us. We ordered combos and drinks for 5 people and it took her 20 minutes to get it correct. I kept trying to say to myself this is fast food, but no! I go to Wendy's at other locations and they are friendly, quick and competent! There is no excise for service this terrible. There is only one other person in the dining room but the place is dirty. Floor has not been swept. Tables are dirty. I will not return to this location! Disgrace to Wendy's everywhere! We checked the meals and after all that they still got our order wrong! Attached the receipt. We pulled into the drive thru at 6:51. We didn't leave until 7:27. read more

Wendy's - The reciept - A crumpled Wendy's receipt from Austin, TX, displays food items, prices, and transaction details, including dine-in order and total amount. - Burgers Near Me - Austin, Texas

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Just left the rudest staff I've ever encountered in my 7 years of coming here. The guy at the drive through tried to rush me through my order and got an attitude from the start. I am huge on customer service and prefer not to get spit in my food so I was polite as I could be. At the window three guys (and I'm a female with my young child) ganged up at the window saying "what? What is your problem "?? I've never experienced anything like this and it's sad to see that these people do this and you're there to spend money. I will never go back, and I'm copying this review to leave on many other platforms. read more

I get home and my order is missing a large fry, the other fries are cold and missing half of what fills it. My chicken wrap smelled like rotten chicken and was wrapped like they threw the insides in the foil with a tortilla on top! One straw in the bag for 3 large drinks! I bring the slop back and they all bombard me speaking Spanish! I guess assuming I spoke Spanish! The manager just stares at me while I'm explaining wtf is going on. I said I want my money back! She says okay then walks off for 7 minutes and comes back telling me she can only refund what was in the bag! How can I put another fry in the bag if it was never given to me?!? No apology or anything! This Wendy's has went beyond downhill! Especially for the cost of their food! I will say the pineapple lemonade is delicious! DO BETTER WENDYS! Yall haven't had a decent manager in years!! I wish I would have taken a picture of that slop! read more

NOT GOOD AT ALL rude workers that's would be unacceptable in any other place wait time was crazy waiting to order for 10 minutes tried telling me i had to pay for my order when someone stole my order the ac was broken the soda machine was out of almost every thing and sprayed out to customers the person working the cashier didn't give me my change there is black mold, broken roof, it needs to be shut down theres was flys on my food laying eggs horrible conditions plus no AC read more

I am visiting the Wendy's on parmer and mopac, come to find out that the AC is broken and there's condensation dripping from the ceiling. The drink station is completely broken there are no napkins and towels for the bathroom. I think one star is actually too much. Not to mention some of the employees don't even speak English. read more

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Service was good. Food not so much. Fell victim to the 4 for $4 commercials so went and got the new Spicy Crispy Chicken and spicy nuggets. Of all the various chicken options that has come about from the latest chicken craze, this has got to be the least tasty and uninspiring one. Comparing apples to apples, the mcdonalds hot and spicy mcchicken blows this out of the water. When Wendys decided to bring the spicy nuggets back, I was super excited but this new iteration is a shadow of its former self. 1. They are not as spicy as before. 2. You can literally taste the frozenness of the meat, it's quite disgusting. Pretty disappointing Wendys! read more

bad wendys! order took forver, the drink machine was all messed up, shooting water EVERYWHERE. food was nasty, never coming back!

Horrible service. Drove up and asked to look at the menu for a sec. The worker told us he would check back in a minute. Over 5 minutes passed by and the person never came back to take our order. Horrible horrible service read more

It's Wendy's. Nothing special & nothing fancy. I came here with a group of people since majority rules on where we ate. It is a small location and can get busy.The food was accurate and the employees were nice. read more

Wendy's - Spicy chicken - Burgers Near Me - Austin, Texas

Horrible service by the cashier Karina. Karina is rude and does not know what customer service is. When I asked for ketchup, Karina rolled her eyes. She was not pleased. When I asked for the receipt, it made comments. Stay away from Karina at all costs. Karina should not represent Wendy's in any way. read more

3 cars waiting in line tonight for 20 minutes around 7:40pm. I pulled up to the window and I could see people In the kitchen but no one would answer at the drive through nor at the window. Doors locked and no signs that stated that they were closed due to short staff or anything. Horrible MANAGEMENT. I understand if there is short staff and have to close early or taking a but long but communicate that to customers. I would have given 0 stars if possible but I have to click 1. read more

Another trash experience at this location. Been coming on and off here for over a decade. Honestly, less than 30% of my orders are ever correct, over like 15 years. In this particular experience I ordered 3 pricey items for $20 at 11pm, no cars in drivethru. Get home, 2 items in the bag. 15-20 min round trip back. Manager then used young female employee to skirt the shame of his performance IMO, or thought I was gonna yell at him I guess. One more hit for the environment, one more trash experience at Wendy's mopac and Parmer. It's sad when you're considering food options and your first thought of a place is "insanity is repeating the same thing and expecting a different result read more

Not my fav location because they always screw up something w/my order (i.e. ordered a jr bacon cheeseburger w/no tomato/lettuce, and yet I got a burger w/lettuce tomato & no bacon!?!?) and/or forget to give me a straw/spoon for my frosty almost every single time. So why do I keep coming back, you ask? Because there is hardly ever a wait in the drive-thru and even when I have had to drive back through for them to correct my order, it still is almost always less than 5 mins to order, pay, get my food. read more

This place sucks can't even get 1 simple order right even when you're the only car in line.

I ordered a fish sandwich no lettuce, no pickle with extra tarter sauce. This is what I received. read more

Wendy's - I ordered extra tarter sauce. I would hate to see a regular amount. Never go again. - Burgers Near Me - Austin, Texas

Don't ever order Uber Eats here. They're always closed and don't tell you until you've been waiting for an order for an hour or more.

It's Wendy's...either you like it, or you don't. I had a grilled chicken wrap (1.99+tax), which was good. I substituted the tortilla wrap with a bun. I really like all the drink options from the Freestyle soda machine, including Mello Yello which is hard to find. I ordered using their app, which was really easy. I really like how I can load my account with gift cards, which McDonald's app does not allow. They have some good deals on their app. I enjoyed my meal and recommend this location. read more

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Still the worst Wendy's location I've ever been to. All they do is rush you. I quickly order one drink and it's immediately ANYTHING ELSE? Order one chicken sandwich. ANYTHING ELSE? Get one more thing and it's IS THAT IT!? I ordered two little sandwiches and a drink and I'm being rushed as if I've been there for 10 minutes. The food is NEVER HOT AND FRESH. Never. Also thanks for the nasty long black hair wrapped around my drink cup. I hate this location. I wish there were more options on my drive home. read more

After shunning this chain for many years, my wife and I had dinner last night at the Wendy's at 1910 West Braker Lane in Austin, Texas. Like so many fast-food restaurants, this one ignored us walk-ins at first while giving priority to the drive-through window. Our clerk was a mumbler; we had to ask him to repeat half of everything he said. He also "There ya go'ed" us when we paid ($24 for two single burgers with fries and frosties), instead of thanking us for our business. Most of the tables had not been wiped, and the windows were dirty. We were the only eat-in customers in the store, and yet the "help" summoned us to get up and fetch our order instead of bringing it out to us. We found the burgers sloppily made, lukewarm and far less flavorful than their McDonald's and Burger King counterparts. The fries, too, were nearly room-temperature -- and apparently cooked in rancid oil. (We tried one on our rat terrier when we got home. Although famously omnivorous, he turned up his nose.) This Wendy's is a horrible place. Stay away! read more

This is the closest location to my house and I've been here before the remodel. It's a hit or miss at times. I feel that the new remodel make it look very pretty, but there is always an odd smell inside the restaurant. The people who work here are always really nice. The food is mediocre however. At times the food is good as it gets for fast food. There are times where the food is cold and just meh. But it's okay if you are just trying to grab a quick bite. read more

Wendy's - Burgers Near Me - Austin, Texas

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Other than four years of eating at the Wendy's in UT's West Mall or in Jester, or the rare times coworkers took me to Wendy's near Highland Mall, I never loved Wendy's until this one. My friend mentioned she likes their chili so I went on a cold day. There was Dido playing softly in the background, CNBC on the TV above the fireplace, and grass on frosted panels around the dining area--just the most heavenly fast-food experience you can imagine. Their chili was pretty good and until this day, I still stop in for chili on cold days. They also have an equivalent to McDonald's "Dollar Menu & More" with pretty compelling deals. Their dining room is only open until 10 pm. This Wendy's is set in the chaotic HEB parking lot but has its own little curbed off parking area. Be careful driving onto the Mopac frontage road since there are a lot of fast-moving cars who've just exited the freeway wanting to turn right onto Parmer. read more

The new remodel is pretty swanky. It's more like the lobby of a medium-fancy hotel than what you'd think of as a Wendy's. There's even some sort of gas fireplace, which will be really bizarre when it's super hot for half the year. But the food here doesn't wow me. I thought I used to like Wendy's. Maybe as a boy's palate develops (Oh you know, Marge, it's a time in a young boy's life when ... uh ...) The WiFi does work but it's very slow and requires login antics. (Provided by Boingo like at the Airport ... why attach your name to such sucky WiFi?) At least they have those Coke machines with like 70 different flavors of Fanta. Before this remodel the 1985-era restaurant made you ask the counter people to refill your Fanta. I don't understand complaints about the parking. It's right next to a huge parking lot for HEB which is often mostly full, but never totally. The real tricky part is getting on Mopac southbound (easier to go north to Scofield Ridge and use the U-Turn lane) or Parmer Lane westbound or almost anywhere at all from there during heavy traffic. I have solved it but I will keep that secret to myself (you drive around the back of the whole shopping mall starting at Baskin Robbins). read more

Stopped by to get something to eat after work. Ordered a combo and some spicy nuggets. Drove home and no nuggets. I should've checked the bag before I left but also I shouldn't have to check the bag cause I'm not on Wendy's payroll. It's not rocket science. read more

They don't wear gloves here. I pulled up to the last window and saw a gentleman handling my sandwich with one glove and touching the food with his exposed hand - ew. I'm disgusted and will not be returning. read more

Why am I in this drive thru line for so long and you don't have juice for the kids meal? read more

Wendy's - Well why am I in this line for so long and you don't have any juice for the kids meal? (See picture) - Burgers Near Me - Austin, Texas

Went through the drive through about ten minutes ago and couldn't wait to park and write this review. The manager (maybe regular worker idk) took my money that I got out of my wallet and yelled at me "you had 20 min in the drive through to get your money ready" FIRST: how unprofessional! Second why was I in the drive through that long!! If I'm not mistaken you had all Morning to get ready for the lunch rush. He's the big tall light skin guy! He's a complete ass. If your that unhappy go to school and get a degree and change jobs prick! I'm only writing this so he sees it.. I'd put his name but his rude ass didn't give me a receipt. Loser! read more

Waited in a 20 minute line for them to get my order wrong and have to wait in line all over again as the doors are locked due to covid. I called the building to try to talk to someone so I don't have to wait another 20 minutes however they won't answer the phone. I've been coming here almost every day for the past 6 months and I'm never coming again. read more

Got a large fry and a baked potato. Both were very good! Best fries I've had in a while. Not too salty or too oily. They're were golden and crispy! Perfect. The baked potato was cooked well and tasted fresh. Glad we stopped at this location. read more

Samantha did an amazing job and got our food fixed right away! Order was perfect and they all took precautions for Covid as necessary. Great job! read more

Came here to try their new S'Awesome sauce with their chicken fingers combo. Chicken was really good. Fries were cold and the sauce was just ok. read more

Wendy's - This location seems pretty clean. Even though the yellow sign provides some awful smell. - Burgers Near Me - Austin, Texas

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Average Wendy's. Just make sure to check your order because this location has in the past forgotten parts of the order. Overall satisfied and the food tasted as fresh as it gets for ordering at 11pm. One of the better food choices in the area read more

Who puts mustard on cheese fries. This Wendy's does. Save your money and go next door to Chick Fil A

Coco the manager is a complete bitch.. excuse my french. Very rude, vet unattentive. Made me feel like i was an inconvenience just for placing my order. Also it smells like puke. Don't come here. read more

This is the worst service I've have ever had in my life ! I ordered a salad and potato and drink , the same rude man who claims to be the manager gave me my drink and my card was coming next I said one second , as I was trying to put the drink down , he flipped out on me , CALLED ME A FAT CUNT NUMEROUS TIMES , I did not get my food , was charged for it and called a nasty name ! I'm beyond furious and will find the owner of this store ! This is so wrong , who does that ! It will be his last time doing it !!! 11 dollars , called a name , people are just hateful, if you hate your job quit , I've been a server for years , In fine dining ! Just the words make me sick , I will find the real manager ! read more

The young lady at the drive thru had to be the sweetest person ever! Great customer service! Wendy's needs to let her train the rest of their staff! read more