I'm not sure what the deal is with this location.. six at night and restaurant is open til midnight/1am.. at least three workers in there., I physically saw three so staffing is not an issue. lobby and tables empty.. service to answer was super slow that person in front of me left. I had a mobile order that was paid so I was stuck. The order took a long time to process.. the food was awful. Fries were obviously cold and old. The burgers barely had correct toppings.. bacon cheeseburger had the tiniest piece of bacon it was hard to find under the ketchup. My chicken sandwich barely had lettuce.. why? You had the staff.. it wasn't busy both in drive thru inside. No sorry we are so slow no compensation what so ever. When sonic is this slow they give you a coupon for next time. read more

We had lunch there today and can understand why Wendy's is a failing business. The employees were surly and obviously hated their jobs. The individual working the front counter walked away from his position and another employee had to track him down and tell him to return. His response was for someone else to do it. The french fries were cold and the burgers were literally swimming in condiments, to hide the taste? We won't be going back! read more

Orders are consistently incomplete. Would rather drive across town to a different location or just grab Taco Bell across the street.

Maybe it is just this location, but this is by far the worst Wendy's. The person taking my order was very pleasant. The fries were soft and greasy, the burger patty was much smaller than others. It looked as though it should have been on one of the smaller burgers. I will never ever go to this location again. I wished I would have gone to Hardee's or Sonic. read more

Absolutely the worst drive thru experience 12/9 breakfast around 8:20 am. Only 3 cars ahead. 2 at the window, one at the kiosk. Took 40 minutes to make it to the window. Had a mobile order, never an issue before. 7 minutes waiting at the window after they told me to go up I'm only then told that they can't find my order. Said I have the app confirmation. They claimed it was for another store. I confirm the address listed on the app. They just said they can't find me and that's that. Livid, I drove off. Absolutely unreal. Short staffed I understand, double wait times maybe, I'm okay with that. But when you're standing around chatting to coworkers that stumbled in while I was already waiting for 25 minutes (saw them walk in from the other parking lot as what else was I going to do?) and still just not doing anything? Why even make me wait 7 minutes at the service window?! Don't go here. Horribly mismanaged. An incredible waste of time. The only saving grace is that unlike other mobile apps it was easy to cancel my mobile order and not get charged after I got home. read more

The lady taking my order was terrible. I ordered online and wanted to just grab it to go. It should've been ready at 10:05. I got there at 10, I didn't leave until 10:20. When I initially got there I was the only one there, I got a breakfast burrito, a small chocolate frosty coffee, then a medium caramel frosty coffee. I needed to see if I could get a frosty and a small fry. When I got my order I asked if I could get the frosty and fry. She told me to step aside and how the other people behind me had been there longer. When it was my turn I asked for the two things I needed and then got told that they weren't serving fries and then it only took her a minute to get me my frosty. read more

Goood costumer Service the best employee is Brian he is a excellent person And helps everybody that walks through

Online it said they closed at 1:00 am... lies. Lies and deceit. I had an order from a hungry little sister to go get snacks and drinks. So I placed an order on the app, which also said this location closed at 1:00. My order was set at 12:40. Didn't order much, as it felt rude, BUT it was the only place open. However, we pulled up to the drive thru and waited 10 minutes without service before pulling up to the window where every worker passed and stared like we were zoo animals. No one even acknowledged us until we knocked on the window. Some worker, very snarky, asked how she could help us. When we explained the situation, it was 12:55 at this point, she told us that their systems automatically shut down at 12:45 so they are not able to take or process any order past that. But they are open until 1:00? Bad service, bad communication, bad experience. Don't look for Wendy's as an option for a late night snack. read more

Absolutely the worst experience I've had . Rude staff . Cold undercooked food . I would not recommend if they paid me

I dont understand why it's so hard to serve people quality food at this location. Everything I was served was old and hard; 20nuggets, and a 4 for 4 combo! Old hard nuggets, old stale fries, dry hockey puck burger. This is so ridiculous. On top of that every time I pull up the employees are hanging out by the drive-through area smoking a cigarettes. I don't want to see you smoking a cigarette by the garbage can and then walk back into the building to serve me my old hard food through the drive-through. This wendys deserves zero stars! Management at this location is a serious reevaluation! read more

I love Wendy's and it's by far one of the only fast food joints I eat at regularly. They recently updated their dining room. It looks really nice and inviting. However, it smells of urine and the floor just feels gross. Some of the employees are very friendly while others seem to be angry they have a job. While getting our drinks an employee came out to do something under the soft drink machine. She had her cellphone blaring "Hell's Bells" while she was digging in the cabinet. The manager carried on a conversation with a couple of guys. There were about for people in line at the register. The conversation was okay and nothing wrong with mingling with the guests as long as the job is getting done. But this conversation took place while she was behind the counter and they were sitting in the dining area eating. read more

First off, I walked in to use the restroom and the toilet seat was broken, someone could easily fall off of it and break a hip. The door was greasy and nasty. Filthy. Secondly, went to order me the strawberry fields chicken salad and while I was waiting in line I couldn't help but notice the dust build up on the license display box, the security cameras and the wall and the ceiling. DUST was very thick. Nasty. I also am very concerned HOW this establishment got a score of 99 ??? I have worked in the restaurant field and my hubby is a retired executive chef...no way this establishment should of gotten a 99!! We left. Did not order anything from here. Would highly NOT recommend this filthy place. It does not deserve a one star. read more

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Got their at 10:15am drive through didn't move for 10 minutes. Finally got up to widow. Was told breakfast was over. Wow, common sense should take over. I didn't get their after breakfast, their service was the reason breakfast was refused read more

Complete fail on every level . Take an order for a baked potato a salad and two large chilis. 30 min waiting for this only to find out no chili even able to be sold . Salad came no dressing. Baked potato had to be asked for . Manager on duty couldn't even refund the money. Have to talk to day manager next day for the refund. No one seemed to even care . Don't bother with this place find another wendys read more

I put in a carry out order then the doors were locked. I called and the woman who answered was rude and said she'd have to let me talk to the manager-when I didn't ask to. I was just calling to see what I'm supposed to do seeing as how the app let me order carry out. So then she carries the phone back yelling "phone for you" and talking loudly about how she told me the dining room is closed I can't just go through the drive thru apparently blah blah...meanwhile I hadn't had time to say anything other than one sentence! Just tell me to go thru the drive thru! Also, why tf was I allowed to put in a carry out order on the app if the dining room closes at 8? read more

Stops taking orders 30 minutes before they close... someone should probably reiterate what hours of operation means.

Now I know why I waited several years to come here. After waiting forever in line because they felt the need to only have 1 register open at lunch time we finally got our food and the fries were cold. I took them back up and asked for fresh ones and when I got them I felt them and they were warm so I sat down to eat with my clients. Well only the top fries were warm the rest were not so I just tossed them and decided to eat my burger. Well it too was cold. Now you'd think after having to wait so long for your food that it would at least be fresh. There were at least 7 people working and only 1 was on register and 1 was on drive thru so why did it take so long to get cold food. When you find out please let me know read more

First time to visit this Wendy's. The drive through was a little slow, but the food was good! Love the spicy chicken sandwich!!

Terrible customer service the last few times I have went here. They interrupt you when you are still talking, and they don't listen to what you want to order. This time, I went through the drive thru and they forgot one thing, I politely asked the lady if I could have it, and she got super defensive and cussed at her coworker to get it. Terrible attitude towards me and her coworkers. read more

Mice?? Needless to say I won't be back!! Uggg And the drive thru forgot my straw, salad dressing AND fork!! Wth?? Not good!!! I lost my appetite!!! Clearly the drive thru does not check anything??!! Gross. read more

Wendy's - Mice???? Needless to say. Won't be back. - Burgers Near Me - Alcoa, Tennessee

This location is a joke. It's been horribly unclean and the service has been awful these past couple of years. Not returning

Thursday we received completely inedible food from this Wendy's in the form of a 'value meal' and I wrote a complaint to them on their website. The 'chicken' nuggets were so terrible we had to throw them out. And the Jr Bacon cheeseburger had merely a hint of meat and the bacon crumbled off of the sandwich as soon as I picked it up. Today I got a generic form letter from the Dist Mgr, Richard Wade, which is worse than receiving no response at all. I responded: Richard Wade, It is ridiculously obvious from the generic form letter I received as a response that you not only never even read my complaint but that you really couldn't care less what I wrote. I am now so highly insulted by your patronizing platitudes that I feel it is my responsibility to let everyone I know how completely atrocious Wendy's customer service is and how utterly apathetic the management and corporate mouth-pieces are to any of the problems experienced by their customers. Not to mention Wendy's inept attempt to serve a 'chicken' food item, which was by far the lowest quality nugget I have ever encountered. It's not bad enough that I purchased food from your restaurant that was completely inedible, that I wasted my money, and that I then went hungry because I erroneously trusted that your restaurant could produce an actual value to a customer. But now I receive a pat on the head and an absurd assurance that the 'General Manager', who is no doubt part of the problem in the first place, has been notified and some magical series of events will now be executed to correct the problem. You must think I'm an idiot. Thank you for not caring about my wasted time, my wasted money and my betrayal of Wendy's implied promise to concoct food suitable for human consumption. You have lost my trust and my family's business. Sincerely, Virginia Trudeau read more

nothing like getting almost RAW bacon on my sandwich. very disappointed and disgusted honestly. read more

Wendy's - a person eating bacon on a stick - Burgers Near Me - Alcoa, Tennessee

Went there yesterday. Ordered a spicy chicken sandwich, jr cheeseburger and medium fry. The fries were lukewarm at best, the cheeseburger was partially decent but the chicken was terrible. The breaking was falling off and the chicken was chewy and tasteless. I doubt I will be going back anytime soon. read more

Went through the drive-thru, couldn't hear the speaker. They were out of just about everything I tried to ask for to drink. The sweet tea tasted like nothing. They forgot the chips for my taco salad, too. The service was just awful and it wasn't even busy. read more

It's a burger, fairly fresh and juicy. The chili isn't bad either but you have to ask for extra hot sauce. I wish they would bring there salad bar and potato bar back. It was the best in the 90's. read more

wendy's is the best fast food i love my wendy's i especially love the salads and it is the only place i can get cherry vanilla dr.pepper

Sometimes when my mom is being lazy she stops in here to buy my tendies. I prefer home cooked tendies but these will do when in a pinch. Make sure you save up your good boy points though because they get a little pricey. read more