did not add on extras to nickel and dime honestly did the…read morework and did it right without making me wonder if it was all good They did not upsale to make more money off me which was appreciated Wanted to know codes and honestly what was wrong and reccomended future fixes without pressure and they could have been a bit more concise with that info as they did not let me know if there were concerns yet I felt I wanted to know and forgot to ask twice

Excellent customer service. Quality workmanship. I will be a repeat customer. Waiting area is very…read morecomfortable.

Caleb always takes good care of your cars, and the prices are affordable. Always my first choice of…read moreauto repair in the Wenatchee area!

My car suddenly started leaking oil recently. I took it into H&D Auto to be looked at, and they…read morediagnosed it as leaking head gaskets. They told me that "both sides are leaking pretty bad" and that the job would be $2500 plus. I got a second opintion at another shop and it turns out the issue was simply that the oil pan plug was loose. When I thought about it, I had just had an oil change when the leak started. We surmised that the shop that did the oil change didn't tighten the plug. I asked the mechanic how the head gaskets looked and he said they looked fine. No issues. No leaks. He sent me on my way without charging me. The oil leak is gone. My understanding is that the long time owner, Harry is selling the shop. He is phasing out and letting the new owner take over the work. I think when Harry was running H&D, it was an honest place to take your car. It doesn't seem to be the case anymore.

I had the smallest of small jobs: right-front turn signal out, and I had just discovered it while…read morepacking for the next leg of my trip, which was to cross the border into B.C., so I didn't want to put off getting it fixed. The manager at Mike Wolfe Service -- Frank V. -- didn't hesitate to squeeze me in the same afternoon as I called despite the fact that the shop already had multiple other jobs going. Then he hardly charged me anything. I am grateful to have been able to hit the road the next day 100% road-worthy. Also, they are across the street from Stan's Merry Mart, and next door to Keyhole Security, both of which are also very good businesses, so you can get other errands done while you wait.

Been traveling up the west coast for the last 5 months when we were unexpectedly informed of a leak…read moreby another oil change provider. Mike Wolfe got us in same day which has been extremely rare, so for that small deed we were thankful. They needed to replace a part which they were able to obtain in one day and fixed our leak for a great price. These people are honest and great advisors for your vehicle. I wish they were back home for us so we could make this our permanent shop

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

I recently brought in my 2017 Subaru Impreza for a tune up and diagnostic/repair on my thermostat…read more When I received my vehicle back. They told me everything they completed on my vehicle (including tire rotation). I immediately noticed my tire pressures were not within specification, and they read the exact same pressures prior to bringing the vehicle in. This was evidence that my tire rotation was not completed, nor was my vehicle even thoroughly inspected, as stated in my discharge paperwork. Their technician also overfilled my oil by 1 Quart, which can damage the motor. They did not bother to call my warranty company for the repairs needing done on my thermostat. The repair would have in fact been covered under warranty & could have saved me money out of pocket. Instead, David in Subaru Service Dept. brushed it off like he did not want to deal with the warranty company and charged me out of pocket. I left the dealership with my vehicle, and about a week into driving noticed my vehicle is STILL experiencing the same issues with the thermostat & also rough idling. When I called to speak with them, I was made to feel like I was in the wrong for noticing these major discrepancies. I brought my vehicle in for a second opinion from a different maintenance shop, and they diagnosed/fixed my issues right away. They also found the discrepancies with my vehicle listed above. Eric, the manager of Cascade Subaru Service, wrote me a check that covered only the diagnostic and thermostat repair. I appreciate the gesture, but based on my experience that is not satisfactory to me & I will never go back. I do not trust them after this experience. This has me concerned for other's safety, costly vehicle repairs, as this dealership is not trustworthy.

Easy to schedule an appointment and excellent customer service upon arrival. Thank you for keeping…read moreour vehicle in great shape!

I have known the owner of this shop for decades - Eugen Capusan - he always has taken a lot pride…read morein his work. His prices are fair and his work is excellent. Tell him Liviu sent you :)

I took my RAV4 to Global Car Care because Slip Indicator Light was staying on ...traction control…read moreproblem. First, they said "rear plug" of transmission had come out and needed to replaced. Also, the battery was bad and needed to be replaced. The battery recovered overnight after I asked for my battery back to return since it was only 12 months of the 36 month of Interstate's warranty. Manager Jay told me a car's alternator does not charge the battery. Then at the end of the next day Global Car Care called to say after the test drive it was not shifting properly so needed to replace the Steering Rack and Tie Rods of a cost of $2,069.21. I declined and picked up the car, no improvement in problem. - cost of $456.31 I then took the car to Town Toyota, they quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and front wheel alignment. The total cost for Town Toyota service department to resolve problem and improve drivability in a half day was $347.10.

I want to thank Tito and Jeremy and all the staff at Global Car Care for the great customer care…read morethey extended to me. I have a BMW X5 that is older and I have been going to Global Car Care for 3 years now for maintenance and service. They did a major service on the car. They took me home and had the car ready when promised and the repair came under budget. The only thing that would make it better is a ride in that red Mustang!!!! Thanks guys!!!!! Chris Levine

My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

The service manager apologized for the mix up in not doing the oil change in the first appointment…read more While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working.

I would NEVER recommend Town Toyota. Although our salesman Daniel was extremely easy to deal with…read moreand we enjoy the new vehicle we purchased, I do not appreciate shady business practices and low ball offers on trades. We were told we would only get $8K for our 2014 Toyota Tacoma 6-speed manual transmission with lift/new wheels and tires because it had 200K+ miles and "rust." Now today, I see Town Toyota has listed it for $20,000. I understand making money but that is absolutely disturbing. I knew I should have gone to Parker Toyota. Thanks Town Toyota for reminding me that shitty dealerships still exist.