did not add on extras to nickel and dime honestly did the…read morework and did it right without making me wonder if it was all good They did not upsale to make more money off me which was appreciated Wanted to know codes and honestly what was wrong and reccomended future fixes without pressure and they could have been a bit more concise with that info as they did not let me know if there were concerns yet I felt I wanted to know and forgot to ask twice

Excellent customer service. Quality workmanship. I will be a repeat customer. Waiting area is very…read morecomfortable.

Absolutely amazing work. I accidentally showed up here thinking I had an appointment for a…read morediagnostic and quote. Turns out I had made the mistake and didn't have an appointment but that didn't matter I was in and out in record fast time at an amazing rate. 10/10 if I ever need any work done again this is the only place I'll be going to now on!

To charge twice as much as a local garage for repairs isn't economically feasible to me let alone…read moreanyone else. I would not recommend this shop for this reason

While we were driving towards Lake Chelan, we heard shrill sound from the right side of our car…read more And this happened thrice, so we decide to stop by the nearest car service shop. And we are so glad that we stopped by Global Car Care. They were very kind to look into the issue without any wait. And also offered my family with 3 years old kid to wait in room full with toys. They turned around an uncomfortable situation for our family, an easy one to deal with. They looked throughly into the various parts of the car while checking various hypothesis. I am very satisfied will the service they have provided. So glad to meet Brian, amazing person running the business here!

I took my RAV4 to Global Car Care because Slip Indicator Light was staying on ...traction control…read moreproblem. First, they said "rear plug" of transmission had come out and needed to replaced. Also, the battery was bad and needed to be replaced. The battery recovered overnight after I asked for my battery back to return since it was only 12 months of the 36 month of Interstate's warranty. Manager Jay told me a car's alternator does not charge the battery. Then at the end of the next day Global Car Care called to say after the test drive it was not shifting properly so needed to replace the Steering Rack and Tie Rods of a cost of $2,069.21. I declined and picked up the car, no improvement in problem. - cost of $456.31 I then took the car to Town Toyota, they quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and front wheel alignment. The total cost for Town Toyota service department to resolve problem and improve drivability in a half day was $347.10.

Horrible place to work unless you want to waste your experience in the diesel industry. Classic…read moreType A owner who thinks he knows right about everything. That the way he does is is the only correct way to do it. Even after 4 years of schooling and 15 years of diesel experience i was still always in the wrong to this guy. Threatens to cause harm to his employees. Doesn't value anyone in the shop bit his son employee. Half ass jobs.

broke down after hours Troy and his crew showed up fast and got my truck going very professional…read morecrew was a pleasure paying my bill

After a bad experience at a local Seattle area dealer, walking out 5 hours later at signing when…read morepromises were not kept, I sent an inquiry to Cascade for a 2017 Kia Sedona. I heard from the dealer the next day. Carlos knew I had a lot of questions, so he sat in the van to call me back and answer everything about the Sedona in real time. He arranged a talk with warranty when I had questions. He let me have time to think about it, talk to my spouse and I didn't have to walk into the dealer and wait around all day as I did a few days before. The price on the van was more than fair and significantly better than I had seen elsewhere. We decided to call Carlos and let him know we were ready to move forward. After emailing in the credit app, Carlos called back with the financing details and then upon approval, arranged the paperwork. He even offered to deliver the car to us at no cost. Ted from finance called me the next day to go over the numbers and terms and verify all the information. The numbers came out as they should, no surprises and everything Carlos promised was in the paperwork. The price was great and I didn't need to even haggle. It was a relief. We decided to come in the dealer the next day, honestly still nervous things were not as easy as they seemed. . Everything was exactly as they said, and we spent a maximum of 15 min in the dealership. Buying every vehicle should always be this easy. Though they are a solid 2 hours from our house, it was worth it. It is the first time I left a dealer and really felt good about the entire experience. I am now glad my first van fell through. I paid 3800 less for the whole transaction and the van had 6.5K less miles. We will be back for all our vehicle purchasing. Honestly, best car transaction in 30 yrs. Thanks Cascade and Carlos for redefining the car experience and saving me from anymore misery. I really appreciate it. You guys are the best.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

Amaaaaazing! Their staff was super friendly, helpful and knowledgeable. This small shop had a…read morebetter selection of bike racks for RVs than any of the others in town. We opted for the lightweight aluminum one and are stoked :) Plus, Andrew, was able to send our dysfunctional water-heater circuit board away for relay and diode repair at a very reasonable cost in a short timeframe. We were super impressed and will definitely go back here again and cannot recommend this shop more!

These guys are the real deal. Family business, and they…read moretreated us like family. They worked us in right away, had all the parts and fixed our issue in a way we know was right. Excellent service and we are very appreciative.

The service manager apologized for the mix up in not doing the oil change in the first appointment…read more While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working.

I would NEVER recommend Town Toyota. Although our salesman Daniel was extremely easy to deal with…read moreand we enjoy the new vehicle we purchased, I do not appreciate shady business practices and low ball offers on trades. We were told we would only get $8K for our 2014 Toyota Tacoma 6-speed manual transmission with lift/new wheels and tires because it had 200K+ miles and "rust." Now today, I see Town Toyota has listed it for $20,000. I understand making money but that is absolutely disturbing. I knew I should have gone to Parker Toyota. Thanks Town Toyota for reminding me that shitty dealerships still exist.

Caleb always takes good care of your cars, and the prices are affordable. Always my first choice of…read moreauto repair in the Wenatchee area!

My car suddenly started leaking oil recently. I took it into H&D Auto to be looked at, and they…read morediagnosed it as leaking head gaskets. They told me that "both sides are leaking pretty bad" and that the job would be $2500 plus. I got a second opintion at another shop and it turns out the issue was simply that the oil pan plug was loose. When I thought about it, I had just had an oil change when the leak started. We surmised that the shop that did the oil change didn't tighten the plug. I asked the mechanic how the head gaskets looked and he said they looked fine. No issues. No leaks. He sent me on my way without charging me. The oil leak is gone. My understanding is that the long time owner, Harry is selling the shop. He is phasing out and letting the new owner take over the work. I think when Harry was running H&D, it was an honest place to take your car. It doesn't seem to be the case anymore.