Great experience at O'Reilly Auto Parts. Friendly staff, quick service, and they had exactly what I…read moreneeded. In and out with no hassle--highly recommend!

I recently bought some truck liner paint from this business. When I sprayed it on, it kept coming…read moreout in lumps rather than an even spray so the product was obviously old or defective. I finally had to wipe it off the truck bed due to the lumpy appearance. I took the product back and asked to exchange it for a different brand and provided the sales slip along with an explanation. The clerk told me since the can was half empty he wouldn't exchange it. We are talking about a $12 can of paint here. I was not out to take advantage of this business, but I know how a truck liner should look after the spray is applied. After some back and forth I finally left the defective can and told the clerk I would go elsewhere to buy the product. In my view this was very poor customer service and this business has lost our patronage forever! Smart business would take the customer at their word and simply agree to exchange the product. Now they have lost any future business over a $12 can of paint.

Went in for a turn signal bulb which is getting tricky to find for a 17-year-old car. Not only did…read morethe Store Manager, Jesus S., look up the part for me and take me to the aisle to find it, but then when I said that the base of the bulb looked different than the one I took out of the car, he went outside with me and checked the fit. It fit despite the slightly different base design. That's an 11 out of 10 for great customer service, and my turn indicators all work again.

All employee's at wenatchee auto zone don't know how to look anything up or be of any service. I…read moreeven brought the part in and they said we don't know..... I simply looked up the part online and ordered it myself. You should really consider hiring all new staff!

Amaaaaazing! Their staff was super friendly, helpful and knowledgeable. This small shop had a…read morebetter selection of bike racks for RVs than any of the others in town. We opted for the lightweight aluminum one and are stoked :) Plus, Andrew, was able to send our dysfunctional water-heater circuit board away for relay and diode repair at a very reasonable cost in a short timeframe. We were super impressed and will definitely go back here again and cannot recommend this shop more!

These guys are the real deal. Family business, and they…read moretreated us like family. They worked us in right away, had all the parts and fixed our issue in a way we know was right. Excellent service and we are very appreciative.

The service manager apologized for the mix up in not doing the oil change in the first appointment…read more While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working.

Hands down , the best place to purchase a vehicle and to have any service done ! Shout out to Jason…read moreBell , best salesman ever . Thoroughly explains the vehicle and process . This won't be our last vehicle from this dealership and I'll definitely recommend to anyone looking to purchase.

Just took my Range Rover into this store and was very impressed. The young man who helped me was…read moreJavier. He was very polite and answered all of my questions. He used a device to read my engine fault code. (Something I wasn't aware existed). I thought I would have to have it towed to the Seattle Land Rover shop to find the issue. Thank you Javier!!

I need a fuel cap for a diesel motor home. The clerk at napa knew what he was doing and got me…read morejust what I needed. They are very friendly too.

Communication, training employees properly, some of the employees are great, others are just there…read morefor a paycheck.

I ordered and paid for a part online. When I arrived to pick it up, a rude employee kept me…read morewaiting for several minutes while he chitchatted with a female without even acknowledging that I was there. Then when she left he reluctantly went off without a word to fetch my order, then completed the transaction, again without saying a word.

My husband and I were on our way from Leavenworth to Winthrop, noticed a headlight out on the…read moreForester, and so drove into Wenatchee to Jerry's Auto Parts, which appears to be a Washington-based chain. No sense in buying just one headlamp, because when one goes out, the other's not far behind, so we got a pair. And the fellow was so quick in producing the headlights, we figured, it's time for this year's new wipers and bought those, too. He asked if we wanted them installed? Sure! My husband then asked if he'd be willing to install the headlights as well, and he did that. This was a bit more involved than expected, took a trip back inside to get a crimping tool. This installation service seemed quite beyond the call of duty. But the nice guy refused extra payment or a tip, just said "tell your friends." So, Yelp friends, if you're ever near Wenatchee and need an auto parts store, Jerry's Auto Parts is a full-service operation!

I called first to ask if they had the parts I needed in stock. Assured that they did I went there…read more In the middle of the raging Omicron surge not one employee was masked. I was. The employee serving me looked up and retrieved parts. After returning home an hour away I went to install the parts. Well one was the wrong part so now I have to make another trip to return the part. Maybe an honest mistake but still a royal pain.

This store has the most unprofessional staff. I went in to get some replacement parts for my…read morevehicle. I called the night before and was told that they'll have the parts ready in the morning. The next day came, and I called to check on where my parts where. The employee who answered seemed annoyed. I went in after the employee told me they had them to find out they weren't the right ones. I asked him if would come outside to my car so I can point out the parts I needed ( just in case I was calling them by the wrong part). He refused. I was going to ask someone else who worked there, but the other two guys were swearing about another customer. I went to Auto Zone. It was like night and day. Will never set foot inside O'Reilly's ever again.

I come in here and buy parts from time to time they're not awful for that, however, today was the…read morelast day I'll ever come to this store. I went to recycle oil today brought in five maybe 5 1/2 gallons the guys like we only do five but I'll be nice and I'll take your oil for you, goes in the back dumps them and gives me the containers back like normal. It had the lids on them didn't tell me he hadn't actually tighten the lids he just set them back for me with like a quarter turn on. He let me leave the store without saying a word about the kids. I tossed the containers in the back of my truck and over a half gallon worth of oil leaked into the bed of my truck out of the containers that were not tightened and we're not fully emptied. passive aggressive much you asshat?

Very professional service ! I was impressed it didn't take a lot of time 2-3 hrs I traveled from…read moreout of town it looks amazing! Best choice I ever made

Was quicker than expected, good quality bed liner, nice customer service. Was even a new weather…read moreliner(for my tonneau cover) to replace the one they had to remove which was a welcome surprise. All in all amazing service, pretty good price, nice people. Will definitely be using them in future.

Fantastic experience throughout the process, test drive, through financing was low pressure. They…read morebrought a vehicle in from out of state Thanksgiving weekend for a reasonable fee. Threw in a few extras. First service I was offered a loaner. Good communications and friendly, not pushy at all. Thank you!

I was considering taking two vehicle here to be serviced, however when I made the initial phone…read morecall no one answered. I tried asking why no one was available and I was told that one of the workers was on a personal call and the other one was somewhere on the floor. I called back a while later to voice my frustrations and their operations manager was just giving me excuses for his staff. Then he offered me to deal with him directly to avoid any issues, but I told him I'd rather go out of town then be exposed to unprofessiona, and unprepared staff.