Do not under any circumstances call this company to tow your car. Unprofessional, rude, wanting to…read morescam our insurance company, creepy around my daughters.do not recommend. any other company but this one...

Good communication, and was able to get out to my location very quickly. Lathan was very…read moreprofessional and got my semi pulled out of the snow in almost no time at all. I highly recommend this company if you find yourself needing a tow.

I had a rollover accident over the weekend and my vehicle was towed to their lot. I made…read morearrangements to pick up my possessions in my vehicle monday and have my vehicle towed tuesday, but when i went they had already given my vehicle to my insurance company and it had been towed to spokane. My insurance company aknowledged the mistake and towed the vehicle all the way back to me. Randys towing, however, told me to call my insurance or (they actually said) to call the police and literally closed the door and left me outside their shop. Save your time and money and deal with one of the local companies that have been around for more than just a handful of years and actually know their business.

Alberto At Randys Towing Saved us! Our truck broke down on a old one way dirt road after a long…read morehike.. He was their in less than a hour and made sure we got too a bus stop too Leavenworth too get back too our campground after dropping off our truck at the shop.. Thanks so much! So kind and above and beyond!!

I was connected to a Dick's tow truck in a timely fashion. When I spoke to him on the phone, the…read moretower asked me what the problem was and as I described the issue he said it may not be necessary to tow my car! He arrived and took a look at my battery connectors, cleaned them up a bit and voila! My car started and I didn't need a tow and the cost was about half of what it would have been if I did! Thank you very much for the good, honest work!!!

Update: After reading the reply from the individual who…read moreworks there, I stand by my review. The employee is incorrect about the incident; as the case with show, it was not a police chase or an eluding charge. It was an unmarked car who pulled into my lane directly at my motorcycle which I accelerated out of the way for and then pulled over when realizing it was an officer. The manner in which I operated the motorcycle makes zero effect on the condition as there was no crash, and I have been riding motorcycles for 27 years. Also, I built that motorcycle from the frame-up and know every inch of it in detail. It is a $30,000 motorcycle, not some beat up Suzuki owned by someone trying to pull one over on the tow company for flimsy reasons.

If I could give negative 5 stars I would. Horrible customer service. I was laughed at when I came…read moreto pay a $550 fee for having my truck towed from Lake Wenatchee to their trailer trash lot. Due to severely icy conditions in my driveway, the truck was unable to make it up the slope and was tagged next to my driveway. I'm 7 months pregnant and sick, and was stuck in my house for the past three days. I didn't see the truck was tagged because I have been home for three days taking care of myself and have already fallen multiple times on the ice this year. After seeing my truck being towed by Jaegers, my brother drove me to Cashmere to pick it up. Immediately when we walked in to pay, Jason was loudly saying how he hates people and complained about customers. I had been crying, and very upset about the fee. He asked me what was wrong with my vehicle and I said I couldn't drive it up the icy driveway. I was sick, pregnant etc. He said it was parked in the street, which it wasn't, it was parked in an icy patch next to my driveway. He scoffed and ignored my reasoning for not taking it into my driveway. After giving them most of my paycheck to pay the fee, Krissy asked Jason to take me to the lot. He responded, "I just sat down and I'm dealing with something else now." I responded with "Well I just paid $550 to get my van out, so can someone take me to it?!" He says, "oh just calm down, it's being handled." So not only did he mock my misfortune, he talked down to me as if I was being unreasonable! He was literally so lazy he couldn't get up to do his job and lead me to my vehicle. The other guy in the room was kind enough to lead me to the lot and even apologized for his coworkers "shitty attitude" saying he's going to get an earful from his boss and shifts switched to earlier times. Use ANY OTHER TOW COMPANY if you want a decent experience. Overall, it was extremely uncomfortable, unprofessional and disrespectful. FUCK YOU JASON, you deserve to get fired for being such a prick to a pregnant lady!

Eric works on my '99 Chevy Suburban and does a fantastic job. His prices are really reasonable…read more He's a great guy and a great mechanic. Won't go anywhere else!

Owner was very rude. Did not complete job-or even get it started even though my truck was there…read morefrom before Thanksgiving until March of the next year! Most unprofessional mechanic I have ever experienced. Save your $$ for another auto shop. I will rate Eric of Leavenworth Auto 1 star because I can't rate zero stars-which is what he earned and deserves.

We were almost 200 miles from home and in the middle of nowhere--Dick's came through for us in a…read morebig way. I really appreciated how Rebecca stayed in contact with me while we waited for the truck, and Kenny got us all the way to our house. I am very thankful for their efforts!

worst company ever would give 0 stars if i could. waited over an hour in 30 degree temperature and…read morethe tow truck guy shows up looks at my car it needed to be pushed a little bit to get to the road and he told me to wait called triple a and told them he couldn't do the tow and just left. He didn't even have the decency to come tell me he could not do it so i was left waiting longer until i got a call from triple a saying he couldn't do it. Wait of time and I recommend not giving business to this company

I did not like Thompson towing and will never again use or recommend them. Rather excessive. They…read morecame reasonably quick and made accommodations for my unusual circumstances. But charged me $297 per hour, but also $297 for "1 hour of paperwork". Which I think is very crooked. I would give more stars for making things happen, but charging so much for paperwork is just wrong. Especially for someone like me in an already bad situation.

These guys just charged my GF 615.96 for towing my SUV to their yard. 162.50 of it was…read more"administrative time" added when she went to pick up the SUV,less than 4hrs later. Absolutely f****** ridiculous!!

Very professional and super friendly! I wasn't quite sure what was wrong with my car and they were…read morequick to look at it, give me an estimate, and keep me updated on all the work they were doing! I felt I was charged fairly and they went above and beyond on their customer service! And they came to pick up my car all the way from Manson, WA! My car feels great and I plan on returning if I ever need anything else done!