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    Welykyj Sophia E MD

    5.0 (1 review)

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    8 years ago

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    Pinnacle Dermatology - Chicago Archer Ave

    Pinnacle Dermatology - Chicago Archer Ave

    1.8(13 reviews)
    2.2 miGarfield Ridge

    I made a follow up appointment to see the same doctor I saw the previous year. I had a 7:30am…read moreappointment. After driving 45 minutes to get to this early appointment, the receptionist says they no longer accept my insurance. She explained it's been 6months since the change and if I wanted to see the doctor, it would be out of pocket. Of course, this is incredibly inconvenient and why would I pay out of pocket when I have insurance. Furthermore, I was asked what insurance I had over the phone when I made the appointment. She explained that a third party made the appointment and apologized. Absolutely unacceptable. I left to drive 45min back home. People refuse to do good business.

    This was our second visit to this location. During our first experience, my partner needed to…read moreschedule an appointment to get the stitches removed that they just put in, but when he tried to schedule the appointment at checkout, he was told they were fully booked out and advised to go to an urgent clinic, essentially he was on his own. Stitches that THEY put in. I ended up removing the stitches myself at home, which is wild to have to do and honestly blows my mind. This occurred in 2023. Thinking it was a one-time issue, I decided to give the location another try. Upon arrival, there was a sign on the door requesting that IDs and insurance cards be ready. While this is standard, the tone of the sign felt off-putting. Inside, I handed over my documents and was met by a staff member (woman on the left in the photo) who was unprofessional in her tone. She told me I needed a referral to be seen, even though my insurance does not require one. When I attempted to explain, she cut me off, saying "no, you need a referral," and added that she "wasn't risking her job." The situation escalated quickly, with both staff members raising their voices, insisting I was wrong. Despite showing her on my insurance app that no referral was needed, she insisted that I call to get one. I called my insurance company, and after a brief wait, had a representative confirm that no referral was required. When I returned to the front desk, the staff member spoke rudely to both me and the insurance representative, even showing frustration when she couldn't understand the representative's accent. After the call, I was allowed to check in, but the interaction felt unnecessarily confrontational. Another review from two weeks ago mentions a similar experience, indicating this is a recurring issue. I had no issues with the back-office staff, including Trieveonna, Erin, and Shelinda, who were helpful. Erin seemed skeptical about my partner's stitches, but after I called him to give his side without a heads up, he said exactly what I said. Despite the helpfulness of the medical staff in back, the front desk treatment was unprofessional and stressful. The interaction left me shaken, and it's hard to see myself returning after this experience. On my way out, I tried to be polite, but my comment was met with a dismissive response by the woman on the right in the photo. This kind of treatment, combined with the negative reviews, suggests a consistent issue with how patients are treated at the front desk. It's unfortunate because I have had good experiences with the doctors and nurses, but the front desk interaction makes it hard to want to return. Each reply to these reviews is dismissive and frankly insulting considering my same experience happened to another two weeks prior and nothing has changed. I was not rude and did not deserve to be met with such immediate hostility.

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    Pinnacle Dermatology - Chicago Archer Ave - Untitled

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    Pinnacle Dermatology - Chicago Archer Ave
    Pinnacle Dermatology - Chicago Archer Ave - The reception area

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    Family Medical Center of La Grange - Barbara Borgione, PA-C

    Family Medical Center of La Grange

    2.6(13 reviews)
    4.7 mi

    very good service good doctors my whole family comes here very much satisfied complete service on…read moretime

    I've been a patient here for about 20 years. They have some good doctors, but the referral…read moredepartment has made it impossible to get any kind of specialist care. It has always been difficult, and blame has been consistently placed on my insurance company. It has gotten especially bad over the last couple years. I have a genetic disease that affects every bodily system, so I require a lot of referrals. Lately it seems the department just does not want to deal with me. Calls go un returned, repeatedly. So I have taken to stopping by unannounced to get things done. I am unable to maintain my weight, and am not being taken seriously. Referrals get faxed to the wrong number, so.e have the wrong phone number, and I get random referrals to places that have nothing to do with my care. I am also recently being asked to give names of doctors I want to see. That is their job, not ours as the patients. Then when I do get names, that I select based on knowledge of my condition,I get told they are out of network, and that I have no out of network care. That didn't sit right with a rare genetic disease, so I called my insurance, who stated that is false, for cases like mine, I absolutely can request out of network care. I've gone in person 2x in as many weeks, because the week prior I saw the dr, and attempted to get 2 referrals, and nothing was done with it. Phone calls placed to insurance, and was told what site the referral department should use to find me care. I called and left a voicemail with this info for referral department. After the week, I hear nothing, so I went in person. She had to rifle through several stacks of papers to find mine. It had literally sat all week with nothing being done. She then faxed the referrals, and gave me copies. I went to make the appointments, and one had the wrong fax number, so that office never got it, and the other had the wrong phone number. I went back today, and it was the same thing. As it turns out, its not just that I'm a complicated case. My coworker just started going here, and is already switching doctors again because of the referral department. Today when I arrived she was on the phone with another patient, asking them if they had the phone and fax numbers for their specialists. Again. This is not our job, its literally what she is paid for! They need a new referral lady. I really don't want to switch doctors, due to my complex issues, but it looks like I have to. I can not keep waiting. I'm already underweight, And have had to reduce my hours at work due to lack of energy, and an active job. I take the day to focus on trying to nourish my body. Honestly, things aren't looking good for me, and I feel like no one cares.

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    Express Med Spa La Grange - Achieve smooth, hair-free legs with advanced laser hair removal at Express Med Spa in La Grange. Perfect for a flawless finish!

    Express Med Spa La Grange

    4.4(14 reviews)
    3.6 mi

    I love everything about this place! From the moment I walk in, I look forward to catching up with…read moreAddy. She remembers the little things about my life and always makes me feel so special and welcomed. Kaitlin and Angelika are true masters of their craft and absolutely hit it out of the park every time. Kaitlin is incredibly knowledgeable and always helps me choose the right skincare products for my needs. Angelika's results with tox and filler are hands down the best I've ever had. I know reviews can make or break a decision when choosing where to go--trust me, this is the spa you want.

    Every visit is always the best experience. I've been going to Express Med spas for the last 3…read moreyears. They don't sugar coat anything, give you their honest advice every time. They also are certified and have all the credentials that you want someone to have when they're dealing with any type of injections in your body - but especially your face. Every person that I deal with at the locations are ALWAYS kind and incredibly informative and helpful. On top of always following up to make sure that you're doing ok and don't have any questions after your appointments. I have been to Chicago, La Grange and Frankfort and it's consistent across the board. Best med spa around!

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    Express Med Spa La Grange - Boost your energy and metabolism with B12 shots! Our injections help enhance vitality and improve overall wellness. Book your session today!

    Boost your energy and metabolism with B12 shots! Our injections help enhance vitality and improve overall wellness. Book your session today!

    Express Med Spa La Grange - Achieve smooth, hair-free skin with our advanced laser hair removal treatments safe, effective, and long-lasting results for all skin types

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    Express Med Spa La Grange - BLACK FRIDAY DEALS HAVE DROPPED! Laser hair removal. BUY 6 get 6 free at Express Med Spa in La Grange!

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    BLACK FRIDAY DEALS HAVE DROPPED! Laser hair removal. BUY 6 get 6 free at Express Med Spa in La Grange!

    Welykyj Sophia E MD - dermatology - Updated May 2026

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