This was our second visit to this location. During our first experience, my partner needed to schedule an appointment to get the stitches removed that they just put in, but when he tried to schedule the appointment at checkout, he was told they were fully booked out and advised to go to an urgent clinic, essentially he was on his own. Stitches that THEY put in. I ended up removing the stitches myself at home, which is wild to have to do and honestly blows my mind. This occurred in 2023.
Thinking it was a one-time issue, I decided to give the location another try. Upon arrival, there was a sign on the door requesting that IDs and insurance cards be ready. While this is standard, the tone of the sign felt off-putting. Inside, I handed over my documents and was met by a staff member (woman on the left in the photo) who was unprofessional in her tone. She told me I needed a referral to be seen, even though my insurance does not require one. When I attempted to explain, she cut me off, saying "no, you need a referral," and added that she "wasn't risking her job."
The situation escalated quickly, with both staff members raising their voices, insisting I was wrong. Despite showing her on my insurance app that no referral was needed, she insisted that I call to get one. I called my insurance company, and after a brief wait, had a representative confirm that no referral was required. When I returned to the front desk, the staff member spoke rudely to both me and the insurance representative, even showing frustration when she couldn't understand the representative's accent.
After the call, I was allowed to check in, but the interaction felt unnecessarily confrontational. Another review from two weeks ago mentions a similar experience, indicating this is a recurring issue.
I had no issues with the back-office staff, including Trieveonna, Erin, and Shelinda, who were helpful. Erin seemed skeptical about my partner's stitches, but after I called him to give his side without a heads up, he said exactly what I said.
Despite the helpfulness of the medical staff in back, the front desk treatment was unprofessional and stressful. The interaction left me shaken, and it's hard to see myself returning after this experience.
On my way out, I tried to be polite, but my comment was met with a dismissive response by the woman on the right in the photo. This kind of treatment, combined with the negative reviews, suggests a consistent issue with how patients are treated at the front desk. It's unfortunate because I have had good experiences with the doctors and nurses, but the front desk interaction makes it hard to want to return.
Each reply to these reviews is dismissive and frankly insulting considering my same experience happened to another two weeks prior and nothing has changed. I was not rude and did not deserve to be met with such immediate hostility. read more