I always like when I can find a branch of my bank when I travel. This branch had external and internal ATM's so one could bank out of the weather. Which was nice read more

Constantly broken or out of cash atm. Today it miscounted my cash deposit, shorting me by $100. I got all the cash returned when I cancelled, but not good, also the atm was out of paper on another transaction when I requested a paper receipt. No warning given, just NO RECEIPT AT ALL!!! When I called in to there shitty AI Phone Service, it didn't understand me, I had to keep repeating myself, then I'm put on hold for over 10 minutes, at which point I hung up. All the banks are shitty here read more

this bank is the absolute worst. great customer service the tellers and bankers are wonderful. branch manager is not the kindest, try to avoid him at all cost when going in. but overall it's a terrible bank, long wait times, ATM machines are broken half the time, and just overall an awful experience Everytime. read more

Wells Fargo Bank is the worst bank. I would urge everyone who has an account there to close it and go to another bank. The staff is rude, unhelpful and unknowledgeable. read more

Arguably the most busy bank in the county. Ran by more than capable management, this branch employees people who really care about their customers. They possess a customer acumen that is impeccable and surprising in this county. They go above and beyond and are always personable and kind and fun! Convenience, good service, and great attitude are the marks of this local institution. Five stars all the way around. Scott Hammond, State farm insurance, Eureka, California read more

I was in the process of buying a house and was having issues with the first mortgage agent I was using due to lots of delays. Went to Matthew at the Eureka Branch here for a mortgage and Matthew worked quickly and was able to process everything in two weeks to meet the escrow date. My initial mortgage agent was able to resolve their issue and had a lower rate, so I closed with them. But I was still impressed at the speed Matthew and Deana worked, and the effort they put in to help. Even though I did not close with Wells Fargo, I was glad I reached out to them as it helped ease the process immensely knowing I had a back up plan. Thank you for all your hard work, and the time you put into your job! read more

The people that work here make this bank not the institution! Super helpful and friendly. They will go above and beyond to try and help you. The one thing that is annoying is their drive thru atm is most always malfunctioning and either doesn't work at all or isnt taking deposits. The location is scummy lots of druggies/homeless waiting outside that have psych issues and the just let them hang out I didn't want to get out of my car to make a deposit it felt unsafe :/ Despite those setbacks I've never had any trouble with Wells Fargo they want to keep you happy and as a customer! read more

How can I walk into a bank in 2018 and be told there is no machine to count my change and I will have to wrap it and bring it back. Even Walmart has a machine to count change how doesn't Wells Fargo! I've lived in two states where I was able to bring in my change to be counted and put in my account but nope not today. I was told they can't count or take the change that I have to wrap it. So he gave me papers and the change doesn't even fit. I really didn't like Wells Fargo before but now I just hate it. It also didn't help the guy was very rude and not helpful. How is one of the biggest banks in America not able to count my change?! What a joke... read more

I had lost my wallet and hadn't gotten my license back yet, but I wanted to cancel my old card and get a new one. The woman that was available asked how she could help me. She was extremely cold and didn't bother to introduce herself. To verify my identity, she asked my name, the addresses on the account and my mother's name, whom was also on my account. I told her all those things. She made a face. I asked if I had given her the wrong address because I had moved within the past year and wasn't sure if I had changed my address. She stood up and said she's be back. When she came back a few minutes later, she abruptly said that she couldn't help me. I offered to give her the other address and any other information she needed but she refused to let me say anything further! I was so angry that I left without speaking to the manager, like I should have. Later in the week, I went to a different branch to do the same thing. The lady was extremely nice, introduced herself, asked me my address, and I gave her the old one, assuming that I had given the other woman the wrong one. Turns out it WAS the right address! I answered the nice lady's questions and she helped me. I don't know what this particular woman's problem was, but she needs to take another class in customer service. I will be speaking with her manager later this week. Her behavior was inexcusable. I hope the rest of the employees aren't as rude as her! read more

This bank is so backass backward.. I came in requesting a medallion signature on paperwork previously signed with a different account number and they refused to do it - even with documnentation... It amazes me these signatures assess required yet the people who are supposed to do them have no clue what is required.. I will never again bank with Wells Fargo. Third time is a charm... read more

Recently I had an issue with one of my bank accounts which happened to be Wells Fargo. I have two accounts, one for just paying bills and another for leisure. There is only one available bank/atm in Eureka. After getting off work I needed to deposit my tips into my bank account as I knew there would be some checks hitting sometime over night. I went to deposit $400 and the ATM could not read all of the bills so spit $127 out, the inside was closed at the time. When I called the next day I informed the customer service rep what was going on and they misunderstood me and started a claim instead. I called back a few days later, at this point I had not added any money in because I was waiting of the two over draft fees to be reimbursed...then four more hit and before I knew it I had $210 in overdraft fees off of one deposit issue. I called the customer service reps back to see what was going on and they said a claim was opened for the missing money, I informed them there was no missing money. The problem was the ATM could not read all of the money deposited. They told me they would cancel the claim out but I had to go into the bank to fix the issues, at this point I was frustrated because two phones calls and 2 hours later nothing had been resolved. I walked into the bank and spoke to Ian, a personal banker. I explained my problem and within 10 minutes max all the money was back into my account and I was walking out the door. I really appreciate Ians customer service skills as well as how much he values his job. Bankers like him make me actually want to stay with these large corporations. THANK YOU IAN! read more

The last two times I have gone into this location I have been made to feel extremely uncomfortable and I would even say humiliated. The last time it was by the "lead teller manager". I work at a local job in Eureka and make an honest living, but do not have a lot of money. I also work extremely hard at keeping a balance in the positive, like we all do, so that I can go in and cash my checks and pay my bills ect. I was specifically told that I could not #cash my whole #payroll check. That I could have like 1/3 of it and they would need to hold the rest of it hostage. She then, pointed to my employer and said, "We know THEY are good for it, but we want you to get your "balance" up. And we can't keep MAKING AN EXCEPTION for you." Just so we are clear, I would also like to keep my balance up. However, that is just not my life right now. I will not be targeted for being poor. At least I pay my bills and found a job. This is a real problem here, and I suggest you check yourself, #WellsFargo. I will be going down to the bank in the mall, based on speaking to the locals, to open a new account. I'm told, they have actual #CUSTOMERService there. We will see. read more

Their ATM's are too often half-broken. They will not accept more than one check deposit at a time. I have complained multiple times to management and Wells Fargo and they have no answer, no solution and all they offer is a "night deposit" or leave deposit with them and they will take care of it. Since the installation of the NCR tam's they have consistently been half-broken- they accept one check at a time. I am tired of being shuffled with no answer and and no follow up. It is probably time to find another bank with ATMs that actually work. read more