Kelly at H&R block in arcata helped me so much today. We filed my taxes and figured out a lot of tedious details I would not have been able to do alone! 10/10 service. Great people and not that expensive. read more

The new person Sebastian working there informed me that I owe $1700 and after heading home a family member went on turbo tax and found I owe $280 which is a huge difference. I would avoid this place read more

I scheduled an appointment and my tax preparer was 30 minutes late on starting me. For as expensive as the tax preparing is, you would think there was better communication. Also after my taxes had been completed the young man said it's his first year preparing taxes so this has to wait until someone can approve it which would be next week, After I was already finished he told me that. If I would have known I would have asked for a different tax preparer . I've been coming for 20 years to h and r block. read more

I had a great experience with HR Block. Theresa was very knowledgeable and was very patient with all my questions. I can't believe how fast they were with completing my taxes. Thanks for the awesome service.! Tom read more

Below is a copy and paste of an email I sent to Charles @ this location.... Charles... I have looked and looked through all of H&R Block's website to find a corporate contact that I can communicate with regarding your assistance with my son Tate. I'm sure you recall our conversation and Tate spoke with me after your appointment and I'm so happy that you "turned the light on" for him. What I mean by that is you really listened to me and the challenges of helping a child (ok...young adult) navigate the world of taxes, filing and the importance of doing it correctly. The customer service you provided to Tate is exceptional and I really appreciate the time you took to help him with the last piece of the confusing puzzle! As a parent finding a balance in "cutting the cord" and helping them into adulthood is nerve wracking...you made this a much easier pill to swallow. I would very much appreciate you either forwarding this to your superiors or letting me know who I can send this to. People typically have a propensity to complain and I don't subscribe to that school of thought. You helped us out and I can't thank you enough! Have a wonderful day and feel free to let me know what else I can do to spread the word about your Arcata office! read more

One of the WORST experiences I have had with Customer Service in my entire lifetime. The woman I met with was Rude, Impertinent, Arrogant and absolutely Useless in helping answer any questions. I highly advise seeking assistance with your taxes from ANY OTHER SOURCE IN HUMBOLDT COUNTY! This hour of my life was a complete waste of time. To start with, she was 30 minutes late for the appointment. It didn't help that there was a language barrier. But more so, her general attitude and tone of voice was uncalled for, dismissive, belittling, and just over all RUDE! read more

Hey ya ll! Alan Janzen again to update you on my saga regarding the poor return done by H and R Block, Arcata, CA office. No one ever got back to me from the corporate hind, I mean headquarters about why their money back guarantee so far had not been honored. As mentioned, the interest and penalties exceeded $500. But good news today! After over a three month wait, the check really was in the mail. It came! Boy, am I relieved. I thought these guys were going to wait me out til I stopped complaining and just stiff me, but they came through. Again, let me warn you folks looking to tax prep help; I can not recommend these guys to those of us that have complicated returns. If you have a 1040A or 1040EZ then take it to them or for that matter do it yourself. If you have rental income, a UTMA that needs to be cashed out, any capital gains income you need advice on, stay away from this office. Go to a CPA. I gave them two stars, but I shouldn't have had to wait this long for the money. read more

This was my first year paying someone to do my taxes and my first experience with H&R block. My tax situation was pretty simple and I could have spent 9+ hours trying to figure it out myself, but instead Charles took less than an hour and did everything for me. There were several times that he was able to lower what I owed on my federal taxes in ways that I wouldn't have known to do if I had done them on my own- he actually was able to drop what I owed by 40%! The whole experience was so quick and painless; it was absolutely worth the reasonable fee. I walked out of their building glowing with happiness just knowing my taxes were DONE and I didn't have to worry for another twelve months. What a relief!! read more