Stephanie called me back and explained everything to me and provided excellent customer service. I…read morereally appreciate her taking the time out to do this. Previous review: I have been a member of this bank for over 25 years. Even when I moved out of state 15 years ago I kept my money here to include a ROTH IRA and savings. About 6 months ago my mother and I came to the bank to do a rollover of my ROTH account to mutual funds account at Charles Schwab to earn more money than the few cents in interest I get yearly from Coast Central. I should have done this long ago. We were there for probably 30 minutes at least. Everything was made very clear that this was a rollover of the Roth and not a withdrawal to myself and it was also made clear there would be no penalty for this by the young lady helping us. Lo and behold, tax time and my accountant tells me that Coast Central has coded the tax paperwork as a "J" which means I am not exempt from a penalty and that they needed to code it as a "G" to correctly identify this as a rollover IRA. I contacted the bank immediately upon getting this information and spoke with someone who I advised of my initial concern of the tax paperwork. She asked if she could put me on hold. I was on hold for 13 minutes and she came back to explain to me that it was a withdrawal and that Charles Schwab needed to submit on their end that it was a rollover. I explained that Charles Schwab paperwork was done correctly and it is specifically them that needs to change the code. She basically said she couldn't help me and their paperwork was correct. I don't quite understand why they would be unwilling to change a code to make it right. My assumption is they won't change it because they get a penalty then? And that would be the reason they won't change it. Cause if they didn't, why would they have an issue with changing it to reflect the correction? Why was I told one thing in person and then change it after we left? Since My mother was with me during this transaction I asked her to call them after I had hung up because I'm going to be straight up with you, all this gets me a little confused and my mom is really good with money. She told me the girl was being coached while on the phone with her which makes sense why I was on hold for so long. My mom asked to speak to whoever was coaching her and was told no because that woman was "off the clock". Yet she can coach you? That makes no sense and is very very poor customer service. Especially from the Vice President of the bank, which is who she told my mom it was. This is a warning to everyone to make sure paperwork is filled out correctly before you leave while you are watching them. How can you not trust a bank even these days?? Disgraceful.

On my last morning of vacation in Northern California - I wanted to snag some extra cash before…read moreheading to Arcata-Eureka Airport and the long fight home. I checked the Navy Federal CU app - to find a place to make a withdrawal - and the NFCU app directed me to Coast Central Credit Union. It was about 9:20 am PDT when I arrived - they don't open until 9:30 am. So I had a nice conversation with a retired Navy veteran who was standing at the front door waiting - who was in to make his weekly grocery store run. Nice guy. They opened the doors, I was second in line, the teller quickly got me set up with a withdrawal - and I was on my way to the Airport! Good service! Nice folks! #CoastCentralCreditUnion

Best banking in the state. These folks take care of their customers. They are on top of everything…read more So appreciate the great job they do.

Clean and inviting. Going to this bank is always a quick and seamless. Rosie is so nice and has…read moremade my experience very pleasant when going here.

Cannot say enough good things about the manager Lovely and the team of employees at this branch. We…read morehave two business accounts here, two mortgages and a personal savings account. These people are so sweet and personable and professional. Five stars!

I absolutely love banking with Umpqua. They have always been friendly and courteous. Ummm if you…read morehave an issue with their parking, that doesn't help those of us looking for a good bank, saving parking for customers is a standard practice. Even during the coin shortage, Umpqua not once asked if I was a member of their bank, they were happy to take my money and give me the change I needed for laundry, UNLIKE Coast Central Credit Union. I will never bank with those jerks, so much for helping out the community. They were also rude. I've never had a rude experience at Umpqua. I absolutely love Umpqua and I've been banking with them for almost 4 years.

i have never had a problem here, and the bankers are all super nice, helpful, and professional…read more they have a handicapped parking space in front of the back door with a ramp, as well as a button you can push to open the door. just inside the door to your left, is a lift for disabled people who can't manage the stairs.

Only open 3 hr on Saturday???? Laaaaaaaame. Have normal…read morebanking hours................. .....

No waiting in line. Clerks are very friendly and efficient. The parking is convenient and close to…read moremy other stops.

We love Redwood Capital Bank. I love being a person, not a number. We use them for business banking…read moreand personal banking. Kylie Chase is incredible as a loan officer. They are helpful even with unusual situations and have been fantastic. We'll probably never bank anywhere else.

We love Lisa Fryrear and her team. My family has been with State Farm for over 35 years. Whenever…read morewe have had issues with my parents' house or any car problems, Lisa and her team have been quick to resolve them. We have experienced a couple of losses in our family, and dealing with paperwork and legal documents is the last thing we want to handle during such times. Thanks to Lisa Fryrear State Farm, the whole process was stress-free, allowing us to focus on grieving with our family. I cannot thank this company enough for all they have done for my parents and family. Thank you, Lisa and team, for your outstanding support. We truly appreciate all that you have done for the Xayavong Family.

We have had a number of wonderful agents in 5+ decades, but we always get the best service from…read moreLisa and her staff. They have an extremely pleasant and comfortable office and all the employees treat each other and the customers with the utmost respect.

I highly recommended Brenda she's amazing she clean my credit in four month and is honest most of…read moreall and seen the beginning let's you know if she help you or not thanks for working your magic

This Edward Jones office has a very personal feel that's almost like family. Sara has one of those…read moreattitudes that is always positive. She frequently has a smile on her face and you can tell she enjoys her job. Sara has helped me achieve serious, long-term financial goals by understanding my needs and implementing tailored solutions. Sara's investigative skills has provided a key resource for a advisor focused on solving glitches. Her ability to access a problem and identify potential solutions is key to creating high profits for my investments. As a investor of this Edward Jones office, I highly recommend it for anyone with IRA's, stocks, or funds to invest.

The office goes over the top to help wherever they can. They've helped in closing accounts, family…read moredeaths and so much more. Appreciate that they contact you on changes to your account whether it's moving assets to improved dividends. Very highly recommended.