Zero stars. Absolutely ridiculous "service". We are refinancing our home and the reps at WF could not have made the process any more difficult or complicated! The number of times my husband has had to submit paperwork. I KNOW there are easy ways to streamline this process. We started which should have been an easy provide documentation and sign on the various lines, but we started in March and it is now May and they are STILL asking for more paperwork. My thought would be to give a customer a check list and ask the customer to drop it off when all check boxes are completed. Yeah, that higher thinking does NOT occur here. We've also been working with 3-4 people on our account! Again, just an all-around excruciating process. I DO NOT recommend! read more