The lab tech Named Arena , was very kind and friendly and took care of business with ease , best…read morelab corp experience I have had . Top notch Thank you Arena 5stars for you .

The canceled 3 appointments at 3 DIFFERENT locations. The reason given "temporarily closed." In the…read moremeantime I haven't been able to get lab work done.

This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.

Roxie, Ashley, Mera exceptional customer service.... My son had to do a test for employment and we…read moredid a walk in. They went over and beyond to get him in early. They were friendly and helpful. Facilities were clean and everything went smooth and fast...I also love that you self check in.

Lab Corp on Day street, really needs to hire more employees. The way the young women in the front…read moretreat patients is utterly rude, and disrespectful. Chrystal being worse. Every person who asked her a question was met with some rude remark. Her tone is very condescending. People are sick, elderly, and have sick babies. They don't deserve her bad attitude. I am going say she is like this, due to being overworked, and under paid. She is doing front work and being a phlebotomist. She is just nasty. The customer service is completely gone from her care. Even know she may be stressed it still does not give her the right to be mean to patients. I grabbed my mom and got out of there. Went to another Lab Corp and was greeted with compassion, and care. Day street need to go customer service classes asap.

very impressed with this place. i had gone to other quest locations and they are always full and…read moredirty or their staff is unwelcoming. since walking in i was taken aback by the cleanliness and sleek design or everything. they have easy check in they have two check in tablets with big letters and easy instructions (plus multiple languages). my grandma is elderly and has a hard time getting drawn but MARINA was very awesome with her and helped her feel at ease the whole time despite the language barrier. THANK YOU!

I had been going to lapcorp for my blood draws and they are terrible. I requested to switch to…read moreQuest because I've always had good experiences with them. This location is great! 5 stars. The entrance is a little confusing if you've never been here before. I'd come like 5-10 minutes early if you are directionally challenged like me lol. Making an appointment is super easy online. Took me less than 3 minutes. Easy to reschedule and cancel appointments as well with zero hassle. My appointment was at 3:30pm. They close at 4 according to Google. I got there at 3:25. I was seen exactly at 3:30! My blood draw was very smooth and painless. The lady who did it was professional and quick. No annoying countdown "1,2,3 quick pinch". If I lived in the area I'd absolutely come back. Only criticism is that it was kind of dirty in there. I think it could use a deep cleaning especially on the walls. But the experience was great overall. I was in and out within 10 minutes! For parking: park in the back where it says "additional parking". There is a small entrance that said something like "pediatrics". Go in there. It leads you to a hall way. Just walk until you see Quest. It was on the right hand side. For check in: you can check in on the kiosk inside, or on your phone. They sent me a link to my phone # to check in. There is no receptionist here. Thank you!

I had to take my grandson in for blood work who is Autistic. He was afraid and Jessica was super…read moresuper nice to us. She was very patient and then had Raileen draw his blood. She was also super nice to us. It didn't hurt at all my grandson said. I gave 4 stars because the first time we went there as a walk in they said we couldn't be seen in the AM and would have to wait until after lunch. I ended up making an appointment that took two weeks. However we did get in pretty quick after our appointment time. Overall i was happy with the girls in the back for sure.

The front desk staff is extremely unorganized and unprofessional, be prepared to wait for HOURS,…read moreeven with an appointment. I was in a bind so I needed to wait, otherwise I would have gone elsewhere. Appt at 10am, arrived at 9:45am and wasn't seen until right before their lunch break at 11:30am. There was a young woman that had gotten there at 8am and needed to be fasting for her bloodwork. Well she fainted after her blood was drawn due to low blood sugar from having to wait so long and fasted just to be seen. The ambulance had to be called to take her, and get her checked.

I am very difficult to draw! I cannot remember the last time someone got me on the first try…read more Beatrice was wonderful! This is now the only place I will go for my blood work. Marie M.

Quest, I've been on hold 40 min with no end in sight! I have an account. Tried to make hubby…read moreaccount but it won't take! Hubby with dementia has to use my phone maybe that's the problem but I'll never know because I'm on hell hold.

Sonia and Lisa were the best. Their customer care was the best I've experienced at any labcorp…read morelocation I've been too. The office was clean and relaxing.

Got there before 2pm waited 20 plus minutes for the girl to tell me they were at max capacity…read more WHAT? Then proceeded to say we close in 10 minutes I understand but I didn't check in 10 minutes before closing this is ridiculous like do your damn job

I have my blood drawn regularly at Riverside Quest due to a particular health condition. And out of…read moreevery 10 visits, it seems Patty draws my blood 6 times. On every occasion, no matter how busy the office is, Patty has provided cheerful, kind, efficient & professional service. Thanks, Patty, you're the best!

Try and I mean just try to get someone on the phone. This place is much more conveinent to me but I…read moream going back to LabCorp

Make an appointment online and the process is quick and easy. When I went, they were short-staffed…read morebut worked very hard to keep things moving. It's very difficult when you're dealing with people of all ages who need a needle stuck in them and everybody's tense and anxious and hungry because we've been fasting. Sounds like a recipe for a cage match.

Literally worse experience ever, I went in Wednesday there was no one in the waiting room. And she…read moresaid she couldn't take me in. Came back two days later early in the morning there was already a wait line not one person was called within an hour. And the ladies were just huddled up in the back chilling instead of fucking taking out blood work. Almost asked him just to pass me the PPD so I could do it myself. I would've helped more people than they did. Not one person who was in the waiting list was called back. What they need to do if they're not going to take walk-ins, is say that from the start. Because there's no point of going in and wasting your time. I only had a three day grace period to take my blood work. And unfortunately, due to this incompetent people I won't be able to get this blood work.

I brought my son in on Saturday to Urgent Care because he was feeling terrible and the employees in…read morethe front were so very kind and patient. What really made the visit 5 Stars was Dr Kareem Shaheen. I am probably spelling his name incorrectly but that man was amazing!!! I heard he is a regular doctor in the main building. He put us both at ease answered my son's concerns and took care of the issue. He was beyond exceptional and I can't say enough about how awesome he was.

This urgent care is so trash, the staff at front desk is incompetent. They tell everyone it is an…read morehour wait even though people have been here for 3+ hours. Then you're not even seen by the doctors it's a Nurse Practitioner that see's you. And theyre new grads! I bet the graduated with the help of chatgpt. There was a dad and a daughter that have been here for much longer than me. Their kid was crying in pain and the dad went to ask how much longer. Staff answered rudely that patients are seen in order of severity. This father has been here since 1pm and it is 6pm right now. To make things worse, they have a hole in their bathroom which makes it unsanitary, I will be calling the State and letting them know to conduct a random audit. Absolutely Trash!