My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

I had previously written a complaint regarding my experience on Thursday, December 12, 2024. Sorry…read moreI failed to mention I had to cancel my doctor's appointment. Now my appointment is not until next year.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

My 89 year old handicapped father recently had surgery and had a follow up appointment with his Dr…read morelast week that was somehow overlooked. I was panicking so I called NYC Wheelchair and it was the best decision I ever made! Not only was Danielle incredibly sweet, patient, and understanding, she had a driver on the way in less than 10 minutes! Needless to say, we made the appointment, with time to spare, all thanks to NYC Wheelchair!! When he was done, we just had to call the number back and they sent our driver right away! It was so simple and stress free! Both myself and my father were absolutely amazed with the impeccable customer service, the speed at which they came to the rescue, the friendliness and compassion of the staff, and a pleasant experience overall! We highly recommend this company and now my father will not ride with anyone else Thank you so much to Danielle, Joseph and everyone at NYC Wheelchair! You guys are life savers!!

This company is the worst I have ever dealt with. I'm fairly sure they only have one employee…read morebecause I cannot get in touch with anyone else. They provided a smaller vehicle than I paid for and refuse to refund the difference because I still used the service. Their driver's vehicle also had zero suspension and every light on his dashboard was lit up like a Christmas tree...which eventually caused the vehicle to bottom out and broke the legs on my husband's wheelchair. They won't even acknowledge this in the small amount of correspondence I get. I will be filing a complaint with the TLC. No one should ever use this despicable excuse for a service.

They are on time they also keep you post if the driver is in traffic,friendly driver they make you…read morefeel welcome,Communication with office staff is very good.

Los representantes en el teléfono son muy amables y me llamaron para asegurarse de que mi conductor…read morellegó a tiempo. muchas gracias me gusto el seevico

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

I found these folks by accident and they really came through for me…read more You can reserve online, pay ahead of time, and the driver shows up, usually early, and the dispatch and office lady coordinate quickly and efficiently to iron out any wrinkles (Manhattan offers many challenges to riders trying to find their drivers!) It'sa delight to just roll into the van, get locked down, plenty of room for able-bodied companions, and get where I'm going, no fuss, no muss, no worries. It can cost more than a taxi if you are going a short distance, say from Times Square to the Met, but for this customer, it is worth every penny to have a ride guaranteed, and no hassles about the wheelchair.

I book this car service almost weekly for my clients in wheelchairs and I am very impressed by the…read morequality of service they provide. Finding good and reliable accessible transportation is nearly impossible in NYC - I tried this company after several failed experiences with other companies and it has been a game changer! They are always reliable and incredibly responsive. I highly recommend!!! Thank you!!!

Earlier today around 12:35pm I was on my way to work when this van C33 almost ran me off the…read morehighway. It was very uncalled for and aggressive. I have spoken to the company but, still will like to give a warning for anyone looking for an assisted transportation because there are people who are recklessly driving. The man was an almost bald black man with glasses and he had no care. I was very warned and panicked but was able to gain control. He doesn't use any blinkers and is just overall a bully on the road. This is not the type of person that should be driving and I hope this employee will learn to do better on the road. My car has cameras and I'm happy to have been able to catch the company name and the car number so this employee can learn from his wrongs.

My now go to transportation non emergency wheelchair transportation company in Westchester. I was…read morenew to finding transportation for a wheelchair bound relative of mine (that wasn't subsidized by any service) and I'm really happy to find Assisted Transportation for a taxi on a major holiday. I'm always apprehensive when booking something like this because you never know how smooth or not smooth things will go. Everything went great that day. I like their minivans, doesn't seem to much of a production to get her in and secured. There is room for 1 or 2 additional people that may be traveling with the person (we had an aid with her). They were on time and patient. I'm already using them again.