absolutely awesome working with the guys at shadow auto, they game me a great deal on my trade in…read moreand made me feel right at home, definitely look forward to working with them in a future!

Dear Puneet I just wanted to reach out with a Mothers…read moregratitude You were so patient with us and gracious with my sons nervousness. It was a big step for him and I am so thankful for your empathy and professionalism. Also please extend my gratitude and appreciation to Kurt for his kindness and amazing ethics. The whole shadow team is amazing but you two made this learning experience a positive memory for my boy Thank you

Not pleased with service. Was told windshield washer hose was fixed but with first use hose came…read moreapart again. Paid $190 for an incomplete job. Was then told it Would be another 190 bucks to do a good fix. All for a stupidly placed washer fluid connection. Not a Ford fan today. Would have been happy with a bill reduction.

absolutely disgusted !! Beyond pissed brought the car for a tire swap told them absolutely NO…read moreEXTRAS were to be done .show up with 400$ worth of shit I did NOT authorise or agree to ! Manager was beyond ignorant ..rude insulted me crudely and then hung up after talking over me arrogantly !!!! Steven was his name also the good reviews have been paid for with movie tickets ..avoud them like the PLAGUE since posting my reviews others have msgd me telling me their stories ..terrible customer service if you can even call being insulted customer service .

I recommend Burkholders to everyone who owns a car. I am very impressed with their service and…read morebecause of my own personal experience I just had to write a review. I find they are personable, professional and pleasing the customer comes first. On late Thursday afternoon I needed a safety check on my car. They were about to close and as I told them of my urgent need they went out of their way to accommodate me and fit my car in the next day at 8 am. a Friday and they were very busy, but still made it possible. Also they kept the car in the shop and gave me a ride home which I found kind and considerate. Thank you Mr. Edward Burkholder and staff for your excellent service. :)

As seen in Cadillac Man, starring Robin Williams, Tim Robbins, Fran Drescher and Pamela Reed. Car…read moredealer Joey O'Brien (Robin Williams) is spread as thin financially as he is in his love life. He's dating more women than he can remember, and the local toughs he's borrowed money from want it back. In a last-ditch effort to get out of debt, Joey struggles to sell a dozen cars in two days -- a task that becomes difficult when the husband (Tim Robbins) of Joey's secretary (Annabella Sciorra) barges into the Turgeon Motors dealership with a semi-automatic weapon and takes everyone hostage.

Tried purchasing a truck through here, put down a deposit, jumped through a million hoops to secure…read moreall the funds on my end during COVID and had everything in place with a date to close on all the funds and even had the bill of sale in my email. I couldn't speed up the bank processes because COVID and had kept the dealership informed of everything every step of the way, even went as far as sending the confirmation of the bank commitment of the funds and what did I get, I got the truck sold in a back door deal out from under me even though I had a BILL OF SALE. Who might you ask did this lovely back door deal, the owner Wally Sr., who I spoke to two days before this shady deal went down who was supposed to call me back 15 minutes after I spoke to him and never did and now I know why. I wouldn't recommend dealing with this shady ass business and I definitely wouldn't recommend any one to even entertain the thought of perusing their lot because quite frankly, you can't be sure that the vehicle you purchase is one that you'd be able to leave with. I had to give one star to post the review, I'd prefer to give no stars.

A Dealership You Can Trust. I recently moved to the Niagara area and was in the market for a…read morepickup. There are many Dealers in the area and visited many. I also have worked in the industry and have purchased many used vehicles throughout my years. Entering the dealership I immediately had the sense this 42 year old dealership stood the test of time for a reason. Long story shortened, the truck I purchased had major rear differential problems. Having a sound mechanical background myself I could understand how the issue could have gone undetected. Wally, the owner of the dealership dived right in making sure the problem was corrected to my satisfaction. I would highly recommend to anyone purchasing a used vehicle Niagara Auto Sales.

Had my oil changed there, what a disaster. They did not put the oil cap back on and 3 weeks later…read moreI realized when adding washer fluid. When I complained they said " you must have did it yourself ". The truck was less then a year old. They then asked me to leave without apologizing. NEVER GO THERE, EVER

Very terrible experience over buying from the used section. 1st thing is the front caliper is…read moreseized and sprays rust metal on the side on the car and it's Dangerous because in the snow that front wheel locks up instantly and is scary. Also I had to take it there because the oil was halfway up the stick overfull and they rammed the car into the hoist and left a dent and huge grease smudge hanging off the fender and didn't even wipe it up. To add to the sadness they said I would have biweekly payment and its monthly. Spare yourself and go anywhere else please. Also they kept harassing me to buy a car even after I did and I regret it ever day and night :(

purchased a 2022 Grand Wagoneer with a Gold Standard Warranty from this dealership. Despite this…read morebeing a flagship vehicle that supposedly passed their '150-point inspection' and has been serviced twice at this location under my care, the 6.4L HEMI V8 engine completely seized while my wife and two infants were in the vehicle. This is a total failure of their service department. They had multiple opportunities to identify the issues that led to a total engine seizure just 19,000 km after purchase. Now, despite taking my money for the vehicle and the premium warranty, they are attempting a substandard, cut-rate repair instead of a full factory engine replacement. You cannot 'patch' a seized engine; metal debris from a seizure contaminates the entire block. A $140,000 vehicle requires a brand-new factory engine to be safe and reliable. The Service Management has been consistently non-responsive, avoiding my direct calls and emails and delegating communication to staff members who have no authority to resolve the issue. They were happy to take my money for the car and warranty, but they are 100% at fault for missing these issues during their inspections. We have served notice to preserve the motor for independent forensic analysis. Legal action is underway

I have taken my car to this dealership many many times and have been let down on all occasions for…read moreservice. Twice I had an oil change etc prior to leaving to Florida. The first time was a disaster which left me on the side of the road on my way through the mountains. They had taken my turbo charger out to fix an oil leak and literally duct taped it back together trying to conceal a broken part on their behalf. My husband flew back with the evidence to show them. The manager Mike, was rude and unsupportive. I continued to go there with similar results and the last time i had an oil change they changed my "entertainment/navigation screen and radio as it was delaminating. I was told they were too busy and understaffed to deal with my warrantee people, so I had to do that myself and pay upfront. I was not told I was given a refurbished radio until i tried to hook up the Sirius XM again. I had insisted they clean up all the back of the radio as the glue had melted into the back of the screen. They did not. It came back sticky, and of course broke down on the way to Florida so I had a silent drive with no nav. After calling the manager mike 3 times, he finally called me back, offered no support or a way to fix my issue. (now I am in Florida for 3 months) and had the lack of professionalism to tell me I didn't need to come back to Chrysler anymore and not to bring up dirty laundry of previous encounters with him. How incredibly rude. Do not take your vehicle here. They are unprofessional and rude.

Purchased a vehicle on 12-23-21 from Dave on payment plan. 6 months later I get my first( of 4)…read moreletters from DMV stating they could not issue me a title for my vehicle because of a discrepancy in the mileage. His mileage was lower than the mileage stated when he bought it. I took this letter to him and he said he would take care of it. Approximately 1 month later I received my 2 nd letter from the DMV stating the exact same thing. I took that letter to him also. He said he was working on it. By the time I got the 3 rd and the 4 th I had given up with him. And started seeking help else where. On 12-23-22 I was involved in a vehicle accident. Needing my title asap for insurance. So I had no choice but to go back to him once again. Come to find out he had did nothing to correct this problem. I had to go to the Mayor and senates office to get this done. And because of his mileage discrepancy I lost my warranty. And had to pay for work done on it. If I could give this a 0 star I would. And my vehicle was totaled and because of his screw up and neglect to fix it when I asked this held up my insurance pavement for 2 month which included his pay off. And he has the nerve to charge me late fees.

Purchased a vehicle from Dave. Come to find out he lied about the mileage. Their were more miles on…read morethe car than he stated on the title. Took forever to get the title cause he refused to do the necessary paperwork. And when I tried talking to him he just brushed me off and was kinda rude about it. Like he didn't have time to talk to me cause he already knew he had his money. And he charged me late fees for his mistake.