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    Niagara Auto Sales

    3.0 (2 reviews)

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    Welland Honda

    Welland Honda

    (3 reviews)

    This review is for the service area. I had a 9:00am appointment for an air bag recall. Rachel…read morechecked me in right away, telling me how long it would be, she was very friendly. I then headed to their waiting room where they had complimentary coffee, comfy seats, free WiFi, and a TV playing--a nice set up. Other people were waiting as well. One thing I noticed is that if there were any service issues, the service advisor would come into the customer waiting area and right away go into any details with the customer in front of us, then asking them what their decision was. I would suggest they call the customer into the service area and have those kind of conversations there, where it's more private and less intimidating to the customer. The customer could then freely ask questions without a public audience. My vehicle recall was serviced and washed within an hour, right on time as Rachel previously advised me. A very good experience.

    Hi I had the best experience of my life I have never bought a car and I did not think I could…read moreanyway my sister said go to Welland Honda and I thought yes right I am sure they will get me a car , Going on I have never met the nicest people especially Bob he put me at ease and showed me the nicest car these people really care about the people who are looking so if you want a really good deal make sure you go to Welland Honda you won't be disappointed when I can I will show you my car it's a c-max 4cy hybrid with so many features I am sure it will take me a while to know them all ! All I can say is thank you so much Welland Honda for caring Susan Groves

    Rose City Chrysler

    Rose City Chrysler

    (3 reviews)

    purchased a 2022 Grand Wagoneer with a Gold Standard Warranty from this dealership. Despite this…read morebeing a flagship vehicle that supposedly passed their '150-point inspection' and has been serviced twice at this location under my care, the 6.4L HEMI V8 engine completely seized while my wife and two infants were in the vehicle. This is a total failure of their service department. They had multiple opportunities to identify the issues that led to a total engine seizure just 19,000 km after purchase. Now, despite taking my money for the vehicle and the premium warranty, they are attempting a substandard, cut-rate repair instead of a full factory engine replacement. You cannot 'patch' a seized engine; metal debris from a seizure contaminates the entire block. A $140,000 vehicle requires a brand-new factory engine to be safe and reliable. The Service Management has been consistently non-responsive, avoiding my direct calls and emails and delegating communication to staff members who have no authority to resolve the issue. They were happy to take my money for the car and warranty, but they are 100% at fault for missing these issues during their inspections. We have served notice to preserve the motor for independent forensic analysis. Legal action is underway

    I have taken my car to this dealership many many times and have been let down on all occasions for…read moreservice. Twice I had an oil change etc prior to leaving to Florida. The first time was a disaster which left me on the side of the road on my way through the mountains. They had taken my turbo charger out to fix an oil leak and literally duct taped it back together trying to conceal a broken part on their behalf. My husband flew back with the evidence to show them. The manager Mike, was rude and unsupportive. I continued to go there with similar results and the last time i had an oil change they changed my "entertainment/navigation screen and radio as it was delaminating. I was told they were too busy and understaffed to deal with my warrantee people, so I had to do that myself and pay upfront. I was not told I was given a refurbished radio until i tried to hook up the Sirius XM again. I had insisted they clean up all the back of the radio as the glue had melted into the back of the screen. They did not. It came back sticky, and of course broke down on the way to Florida so I had a silent drive with no nav. After calling the manager mike 3 times, he finally called me back, offered no support or a way to fix my issue. (now I am in Florida for 3 months) and had the lack of professionalism to tell me I didn't need to come back to Chrysler anymore and not to bring up dirty laundry of previous encounters with him. How incredibly rude. Do not take your vehicle here. They are unprofessional and rude.

    Niagara Auto Sales - car_dealers - Updated May 2026

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