Was the easiest car buying process!! The owner is nice and…read morenot pushy at all. Would 100% recommend, buy and support locally owned businesses instead of big car dealerships.

Great services and honest . I trust them 100%. This is our " go to" place for all our automotive…read moreneeds. If you need anything from a simple NYS inspection all the way up to a major repair work, Blatner's is a one stop shop. They also sell a large amount of quality used vehicles. The owner Rob Blatner has been in business for many years and is a trusted member of the business community.

Wonderful customer "concierge" service - actively participate with customer for reservation and…read moreneeds. Gave tutorial of lounge with complimentary beverages and snacks. Free WiFi. Great text communications on vehicle status, with complimentary car wash.

Sales professionals, no pressure in the process of purchasing a car, great service center also,…read morevery friendly environment.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

If I could give this company negative stars. I was completely robbed by this company of my…read morefinancial investment and my time. I went into this experience communicative. Willing to be patience and reasonable in my selection based on my credit and income. I was transparent about my income and requested approval be verified first before I even began looking for a vehicle. I was told I was approved after filling out the application and that included the verification of income, I was provided a 2022 ford escape and put a down payment down when I was asked to by Scott. Drove off into the sunset. Never once was told there could be issues with the lender nearly a month after I purchased the vehicle. I was told abruptly with no warning my income wasn't completely verifiable? I sent atleast 15 different documents of financial statements and a detailed employment summary from my boss and suddenly, now I'm not allowed to keep my vehicle unless I give them an additional $3,000. I opted to get into a cheaper vehicle and was told I still needed $3,000 more? Seems like a complete scam. I LOST $1,500 in insurance costs because I had the vehicle insured beyond the refund policy. Galaxyauto took no responsibility for that. I am the provider in my household and now I am likely out of both of my jobs due to galaxyautos inability to be transparent and communicate effectively about the buying process and what the risks were or that my income may not have been acceptable for whatever scammy reason. This company is taking advantage of every person that walks through those doors unless they have half the total cost of the vehicle down as payment or an 839 credit score, so their job is easier. Do not waste your time being played by this shady company.

Awesome customer service and super easy to work with . Absolutely no hassles and no dickeringread more

AVOID THESE CROOKS AT ALL COST!!!…read more I'd give this place a 0 star if I could. They're dishonest, incompetent, and will do whatever they can to steal your money. A car was brought into this shop to fix a minor problem and for the NY State Auto Inspection. Came out of the place with nothing fixed, a failed auto inspection, and a HUGE bill for nothing. They failed the auto inspection because a piece of plastic on the car was broken, which had NOTHING to do with the auto test. Tried to replace the part for $200, which we declined. We took the car to Delta Sonic and it passed the auto inspection without ANY problems. Oh and did I mention, these people are incompetent? We told them what the problem was with the car and they spent 2 hours inspecting it (while charging us) and then proceeding to tell us the same thing we told them like they discovered something new. If you have to go a dealership, go drive a little further to another dealership because you'll regret having ever come to this hellhole.

This is my second lease with Don Davis...overall very happy with my experience and loved my G-6…read moreprior and now my Civic....had to go for an inspection this morning...of course on my day off...but luckily I took the first early appt and was out in less than an hour...(56 min) lol . The Service Manager was very nice..and kept me up to speed with a few things they adjusted...happily under warranty. their waiting area is comfy, free coffee...tv, bathrooms nearby..and a shuttle home if I needed it. (I didn't this time) I left satisfied and even got to catch up on a book I'd been trying to read!

Update: The nightmare truck from westherr.... Wouldn't pass inspection in NY as there was a rusted…read moreout hole in the frame, had it fixed for $800. Friend put additional $5 grand in repairs and sold it on fb marketplace for a lousy $3,500. to an out of state buyer where it would pass inspection with the welded frame. My opinion of westherr is even worse than in my initial review. They suck beyond belief. I drive by and give them a single finger salute. Can't understand how such an unethical rip off lying business can do so well. Its not what you know, it's whose hands you grease. Thieves. If I could leave a negative 5 stars I definitely would.

This may be a one off but I drove a long distance (my bad) to view/poss. buy a 2024 Ford Mustang GT…read moreConvertible. I guess the team started with their youngest, least informed staff for my test drive and walk around (probably 3-4 family members under 30). They cloaked the fact that this car was Canadian, and even when I called the converter, GOoAI told me they had a 'mustang fastback ' on the vin (and they pullled that ad off of websites before I arrived-gee wonder why). They mispoke about how US repair shops don't like getting reimbursed and have no direct link for anything going wrong with it..they just said "oh Ford has people moving from Canada to Us"). Talk about speaking in half truths...I drove home, reported it to the western branch of Attorney General Safety, and to the police,, as the perusal of a car with a different VIN (again, a fastback is NOT the same car....either they chopped another Mustang in half to do this or illegally modified the VIN! Please be wary of these grey market dealers..my sense is a mustang owner in the Herr family bought this in to get it cheap somehow, or they ran into their own half truths trying to get EGR/Emissions catalysts, etc to be remediated (this car already had a "engine control module" replacement on the history. I wish I had known better but its the old "someting priced too good...probably isn't!"

They provided me with excellent service. The guys were nice and came on time . The whole process…read morewas great and they gave me a reasonable price for my car. Definitely will recommend them for anyone that's looking into their services.

Sold cars/trucks to many scrap dealers in the buffalo area. This company was by far the best. Easy…read moreset up with timely pick up. Fair selling price. Friendly and didn't make you feel like they were doing you a favor. Highly recommend!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience