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    Well Manager

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Ask the Community - Well Manager

    Tribeca Beverage Company

    Tribeca Beverage Company

    (42 reviews)

    I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

    Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

    Stover's Wells & Pumps - a leak at a well head connector in a trench

    Stover's Wells & Pumps

    (7 reviews)

    I requested a service for a potential leak on a well. I…read morereached out to them on Monday evening and Ryan was there on Tuesday to assess the situation. In 3 days we had a reasonable estimate by email and we agreed that I would start some digging by myself to narrow down the field of intervention. I found a leaky copper connector at the well head and shared pics with Bryan. We agreed on the intervention date and decided that it was not worth trenching to change the whole line which was already in plastic, which saved a lot of time and efforts. The team was there for 2 hours and they replaced the leaky fitting and made a clean connection. They are very well equipped and they worked fast and efficiently. They pressure tested the whole system and closed the trench. The team was friendly and professional, and they take pride in servicing well their clients. Our house have been Stover's client for 40 years and they have always been there when we need them at a competitive and fair price. I strongly recommend their services.

    Very unprofessional and irresponsible!…read more We used Stover's to replace two of our old hydrants. Afterwards, we noticed water leaking from the underground pipe to the hydrant in our barn, so we asked Stover's to come take a look. Ryan came by to see the leak. He asked if the barn used electricity, and we replied that there was electricity. He said that he would have to contact the utility company to get markers for the underground electrical lines. About a week later, he arrived with equipment to dig up the area around the leak. While they were digging, they hit the conduit containing the electrical lines for the barn. The pipe was broken. Ryan insisted that we would have to pay for the cost of fixing the broken conduit. We spoke to the owner and pointed out that Stover's was supposed to get markers for the electrical lines from the utility company before digging. His response was that the utility company only had information on the lines from the street to the house. The line to the barn was a private line which is supposed to be the homeowner's responsibility. We asked why they had not told us this before digging. They knew that the barn had electricity, but did not tell us they needed markers before digging. The owner agreed to cover the cost of fixing the broken conduit. Then, I received an invoice while Stover's was still working. We had not been given a quote in advance, so I was surprised that the invoice was $1500. For context, the first job to replace two hydrants cost $400. This job was to fix one leaky pipe but was almost four times the cost. The Stover's office called me and told me to pay the invoice while we were waiting for an electrician to come fix the conduit. I asked the office why the price was so high, and she replied that this was a bigger job. That didn't make any sense. I also couldn't pay the full invoice because the job wasn't done yet. She insisted that I needed to pay the full invoice now and that this was the way things were done. I kept asking for an explanation on why the invoice was this high and she said Ryan would call me back. After the job was finished, Ryan called me. He said that it costs this much to fix a leaky pipe. Right after that, he said I only had three options: I could pay the full payment, they could dig up the pipe and disconnect it, or they could call the police. He kept repeating this when I asked to speak to the manager. I had to insist that I had a right to speak to the manager and finally got connected to Cindy. She said that this was a big job because they were at our farm for three quarters of the day. I said that they spent a lot of time here because they broke the conduit. She said that it was my fault because I didn't tell them that there was an electrical line there. At this point, I was frustrated and done with this company. Furthermore, the leaking pipe was caused by the pipe detaching from the connector. This happened right after they replaced the hydrant the first time. I'm displeased with the quality of work, but I'm very disappointed by Stover's way of handling the broken conduit. Mistakes happen, but it was upsetting when they kept trying to blame the homeowner. It was also incredibly dangerous how they started digging without checking the location of the electrical lines. Someone could have gotten hurt. Overall, I'm disappointed in the unprofessional and irresponsible way that Stover's handled this job.

    Well Manager - watersuppliers - Updated May 2026

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