I've been on a roll with bad luck apparently, and I've just had the worst experience at a nail salon in my entire life. In fact, the worst and most insulting customer service experience that I've ever endured. I paid $18 for nothing, but wasted time and mistreatment. I went in for an eyebrow wax and a no chip manucure. I wanted be there at 6:30 but was told that time would overlap with another customer. Eventually I was told I could come in at the time I wanted. I made it there for 6 anyway and was the last customer there. No "overlap". They were telling other potential customers to try tomorrow and the like. They just wanted to get out of there despite closing at 8.
And, instead of wasting my time, and causing me so much upset (when I have to leave at 3am for an international flight), I'd have rathered they told me no, too! First time in my life, I have 2 girls working on my nails at the same time. One was standing during half the process. I didn't mind because I was tired and wanted to be out of there as much as they did.
The first hand came out lumpy with thin spots after 3 coats. And "I did 3 coats" was her answer. I said "okay, but it shouldn't look like this." She tells me that it's my skin color showing through the polish. I said then, give me a color that matches my "skin color". This girl spoke perfect American English, so there was no misunderstanding. Later, she tried to explain it to the manager as if I requested a polish change. I told her and the manager twice "no", I was told that the color I chose allowed my skin color to show through. Meanwhile, the hand that was still in the machine at the time turned out not to be nearly as bad as the other. The girl who did the better hand tried to explain the problem as being caused by the shape of my nail beds. However, the hand she did didn't look that way. It was still in the light machine at the time, so one could give any excuse.
Yet by the time I noticed the other hand wasn't nearly as bad, I was already told that they could either remove it and I could just pay for a manicure, or I could pay extra for a color change. Why would the customer pay for a color change in that situation? Either the sevice was bad or the polish was bad, this wasn't my fault or decision!
I say fine, I'm not paying extra because of something that's not my fault, just do the manicure. Then some psycho woman wearing her coat comes over to "help" with the removal process, roughly scuffing the polish and my hand! She walked off and the other girl who was helping before returned to help, wearing her coat also.
They left me with rough, unpolished, unbuffed, nails. No nail soak, no scrub, nothing else was part of the process that I waste my time over. They had to call the manager to come in when I asked if they were going to finish the manicure.
After saying she would call the police if I refused to pay (and I told her go ahead), and then trying to haggle with me suggesting I pay the price of the no chip removal.... even though they messed it up, the manager eventually agreed to allow me polish... after much wasted time... for the $16 non-manicure manicure. No, $18 because the brand I picked was more expensive.
After she began polishing my rough nails without buffing or even a basecoat... I was done! I told her to take it off, you've been paid, and I left.
The worst part of it all was, the girl who did the worst hand CLEARLY saw what the problem was, but they chose to treat the issue as if I was causing problems or changing my mind. She KNEW what was wrong! Later they even tried to claim that the police threat was only for conflict resolution. She threatened to call the cops, and I never so much as raised my voice. I didn't state that I wouldn't pay either. I merely pointed out that the manicure was not complete. That's literally all I did.
I went in wanting a full spa manicure and no chip polish plus waxing. Why would I put myself through that sort of trouble? The accusations coupled with the color of my nail bed remark, leave me to believe racial bias was at play. I don't have... dark nail beds, uncoverable by polish, or anything weird that such an idiotic comment should ever come out of anyone's mouth.
Eyebrows? Of course not. I'm an Oak Parker. And while this town is far from perfect, it's a place that boasts its diversity. It's not the place for bigotry. read more