I bought a Groupon in 2012 for me and a friend. I kept calling to book an appointment and I never…read morereceived a call back. I called 5x and left a message. I called once in 2013 around December to use it but I also never received a phone call back. I recently found the groupon again and wanted to use it. I called 2x and never received a phone call back. I decided to actually drive by the location on Monday November 30, they are closed on Mondays. I went today Dec 1 since they are open and no one answered the door. I called again and left a message on the machine. So far I have called 3x in 2015 to book an appointment and no one has called me back. I feel I have wasted my money on this groupon. I see great reviews on Yelp but am unable to get an answer from anyone who works here. I wanted to come here because it is so close to my house but I am so disappointed on the lack of professionalism and follow up. Why hasn't anyone called me back? I don't even want to go anymore, I am just going to get my money back from groupon because I am tired on trying to chase this business for their services. I wrote the initial review on top and received a rude message from the owner (On the screenshot below). Regardless of how much I spent on the groupon I am still a customer, a paying customer. I am so disappointed in the lack of customer service. I have never met Monica but she lacks the skill set for a successful business owner because she refuses to admit her fault. She doesn't return phone calls. I read another 2 reviews saying the same thing. I only wish I read the reviews before wasting my time and money (how ever much I spend). Even if there was an appointment option on the website, why do you have a business phone if you don't answer or return phone calls? I actually wanted to see if my groupon works and if it didn't, I would have paid for the services. Furthermore, I am still shocked by her response. It amazes me how someone can lack the skill of servicing others while working in the service industry. If she only sent a note explaining why she hasn't returned my calls or a simple apology. I would have re-written the review and I'd be a returning customer if she meet my expectations. But..Monica couldn't do that because clearly she cannot admit her fault. The worst part is my review is staying up on Yelp along with Monica's response for whomever to see.

I had an incredible facial that left my skin feeling like silk. She was very attentive and…read moreaddressed my concerns and hopes for my skin. I have a pedicure scheduled soon. Fantastic! I highly recommend

This is one of my best facials ever. I'm so glad I found this place on Groupon. I wish I could give…read morethis review more stars. Tanja was professional and very attentive. I highly recommended. When I first walked in I felt a nice cool vibe. Beautiful art work and wall decor. All especially hand made by Tanja. Her spirit gives off amazing vibes. I loved how she decorated with her space with peace and love. My facial was nothing like the other one's. Tanja massages your face, arms and shoulders. This is what you call self care. My face had an amazing shining glow. Clear skin poppin. I will be coming back once a month.

I have been seeing Tanja for YEARS - nearly 10! She is truly a gifted esthetician, who loves skin,…read moreand cares deeply about her clients. I've had a variety of services over the years, but I see her regularly for Brazilian waxing and facials. If you are looking for someone you can trust to do a thorough job, Tanja is that person. Brows are also a specialty of hers - just look at her brows and you'll know you're in good hands! In addition to great work and a variety of services, her pricing is reasonable. Whenever I have any type of service done I expect the absolute best, and Tanja delivers that. I always leave happy! Period!

Nicole is such a sweet person. She's very friendly, professional, and easy to conversate with. I…read morewas referred to her by a friend and best decision ever! It's been a moment since I got a Brazilian and she reassured me it was a breeze. I wish I had known about her sooner too. Nicole is very thorough with her waxing, and I left my appointment feeling good and clean. She doesn't rush the process either like other waxers I've had in the past. Cosa Bella is located within the salon suites of Phenix in Countryside. Plenty of parking too! Looking forward to trying other services Nicole offers.

I absolutely love Nicole! She is super patient, knows exactly what she is doing and is just very…read moremuch a professional! I have been her client for about 6 years now or more. I can not find a better Brazilian waxer or just anyone better than her! She makes me feel super comfortable. I always look forward to our conversations and getting waxed!

Jax is hands down the best waxer I've came across! She made me feel comfortable right off the bat…read moreand that's something I value as much as the service itself. I was coming into town from Vegas for a quick trip and needed my hoo-haa to look prestige. Thankfully she was able to see me within my short visit Definitely booking her again when I'm back

Jax was fantastic! Kind and friendly and makes you feel at ease. I was nervous since it had been a…read morewhile and she made it a very easy and fun experience! I will definitely book again!

Went to the so called "SPA", which really was a dirty , disorganized , extremely small room,…read moreDefinitely NOT a spa. The lady was extremely rude upon meeting me. As she examined my face she said I had a infected spot on my face and tried to show me with a Q-Tip that had nothing on It. After I pointed it out she went ahead and did my microdermabrasion and dermablading. As she was doing my dermablading with a scalpel (she called it that) she cut my face and she said there wasn't a cut, but after she was done I looked in the mirror and she had sliced my chin . She tried to put stuff on my face without gloves . The next morning I woke up with a noticeable cut on my chin. HELP! She didn't follow simple health and safety protocol, nor COVID protocol.

Yvonne is top notch. She explains what and why she is doing what she's doing. She is extremely…read moreknowledgeable with skin and health related topics and she is very reasonably priced! The total package! Don't waste your time or money with anyone else. Yvonne is the real deal!

These are what she is trying to hide in her reviews. She drowned out my review on Google when she…read moreonly had five reviews. This woman burned me and then blamed it on me for seeking her. As a professional. I have denied clients that I was not comfortable or didn't think they needed services but at the end of the day she wanted the money and then try to sell her products after damaging my skin to me. Products were not going to fix this and unfortunately she has not left my mind since this incident. I think of her everyday that I'm trying to figure out what to do here. I have to travel different places to possibly get scar revision and treatments

Dr. Rao is INCREDIBLE. The short version, run, don't walk, to schedule with her…read more The longer version: After 2 years of trying every at-home skincare solution under the sun to treat my forehead lines, I knew I wanted to try Daxxify as a last resort. But unfortunately, I struggle with vasovagal syncope (fainting during medical procedures, especially those that involve needles). I met with Dr. Rao for an hour to discuss options. She answered every single one of my concerns and I got the sense that if I decided never to come back, she would be totally okay with that. I was pleasantly surprised that an aesthetic professional would be such a proponent of staying totally natural if that's what I wanted to do. I was also shocked to know that she gets some of these treatments done herself, because she looks so natural and normal. Dr. Rao's values about helping people achieve very natural looks aligned with my goals. The day of the treatment came and I was very anxious and afraid of the new experience. But Dr. Rao was extremely patient and kind. I was able to bring my partner with me for moral support, and the two of them were champions at coaching me back to life when I started to black out halfway through the injections. We were able to finish the process from there. My results are fantastic and my self-esteem is restored, since now I don't spend about a thousand thoughts a day obsessing over my forehead. It looks extremely natural and I still have the amount of movement I need to do my job as an actor, while eliminating the deep lines that were there before. I highly recommend Dr. Rao to anyone who's nervous about their first treatment. Sometimes we don't need more information; we need more courage (and a safe environment) and Dr. Rao certainly provides that.

I got my eyebrows done here and she maintains such sweet and accommodating service. The space is so…read morecute and clean, with welcoming people.

Decided to give this place a try. Owner was very nice and did a great job. Will be coming back!read more

Go see Isabella! She is the best. Quality work. She transformed my hair into exactly what I wanted…read morefor an event.

I booked tandem facials for my son and I over the weekend, first time facial for my 22- year old…read more Barbara and Nora took such great care of us!! We both enjoyed every moment of the experience! Salon is so clean, serene, beautiful and the staff is friendly! Our private rooms were fab with heated tables and gentle lighting. Appointment started right on time. We will definitely return regularly for facials with Nora and Barbara!! Bring cash for tipping. Can't add it to credit card.