The day he, (Golden State Door), was supposed to show up to start the job, I texted him that…read moremorning and asked what time he was coming, and he texted back stating after 11. I texted again asking if the posts they were installing would also be powder coated since they were being installed that day. He then called back with an attitude stating he wasn't installing posts, and if I wanted my money back, he'd return it. Before I could answer, he said "This is too much pressure. I'll send you your money back." He had just informed me the previous day that he was going to be starting that day to install the posts for a gate. So I asked him, then why are you coming out today, and he said to clean up. What? All I could think was, clean up what? He hadn't even started anything yet. It was clear to me that after he had received the deposit, he wasn't going to show up that day at all, and my text asking him what time he was going to come out, set him off, or either he was planning to install painted, and not powder coated posts for my gate. If the two questions I asked him was too much "pressure" for him, he really needs to find another job. He really has a bad disposition problem and should not be working with the public, which was obvious after reading thoroughly through his reviews. You really should check out companies and thoroughly read reviews before bringing strangers onto your property. Lesson learned for me. I am at fault in this transaction, because I rushed and didn't check him out just trying to get the job done and out of the way. 45" after sending the deposit to him, I had received two (2) much much better quotes, but I didn't want to back out and cancel on him, even though he didn't give me a contract, which should have been a red flag. So, in my case, his rotten attitude worked in my favor. I didn't have to feel bad canceling on him, and I was able to work with a stable person from a company, with great reviews and service, for a much better price.
As far as his below response:
1) I'm not sure what he is responding to. I never said anything about him having other customers ahead of me or him stating it would take 7 days to complete the job. Taking 7 days to complete the job is not the problem. The problem is him scheduling a day to come out and start the job, which, from his own admission, he had no intentions of doing.
2) I'm not sure if he is getting people confused or what, but I never called him at 5:45 in the morning. As a matter of fact, I never called him. I texted him at 7 in the morning to find out what time he would be arriving so that I could make sure someone would be there, and then at 8:15am to ask about the posts.
3) His communication is horrible! Once he made sure to receive that deposit, he had no intentions of coming out that day to start the job. If something came up and he was not going to show up or even if he, for whatever reason, no longer wanted the job, it's just called Professionalism 101 to let the customer know, especially after he had made certain to collect that deposit.
4) I'm not sure what causes his confusion and memory lapses, but the deposit I gave him was not for $300. Maybe he needs to really consider starting his day earlier at 5:45am, because
HE NEEDS TO GET IT TOGETHER! and God bless him too.