We are parents in the medical and dental fields, and we were having a problem deciding on an…read moreorthodontist for our child who has some difficult and major orthodontic problems. We had had consulted and discussed our child's case with more orthodontists than we anticipated, and received conflicting treatment plans. Not expecting a resolution, we acted on a recommendation to see Drs. Chan and Chen. These are our experience: 1. They had a busy schedule, but Dr. Chen stayed after hours to see us. She spent more than an hour explaining her findings and recommendations. To use our child's favor phrase "Who does that?" We are health care providers, so we know that this is one hallmark of a doctor who truly cares. 2. Dr. Chen is super knowledgeable. By now we have read volumes of orthodontic textbooks and articles. We have no clinical experiences in orthodontics, but we know much more about orthodontics than maybe the average parent. Dr. Chen's findings were consistent with what we understood about our child's problems and more. Her recommendations were detailed and addressed all of our concerns. Her treatment details not only agreed with the textbooks and research findings, in areas where there were controversies Dr. Chen was able to offer very sincere and clear recommendations. She was not dogmatic about her recommendations but able to offer clear explanations and good alternatives. Orthodontics is very much an art as much as it is a science, and Dr. Chen excels in both. She also offered her experiences in treating her own son about the very same problems as our child had. How reassuring is that? 3. The stuff, from Teri at the front desk to Tori the assistant, were super friendly and helpful. Our child is shy, and they made her feel comfortable throughout her appointments. 4. The office is clean, professional, and parking is easy. We drive a long distance to see Dr. Chen. We decided that she was our child's orthodontist and was worth the extra driving. 5. The practice uses advanced technologies. For example, the xray is digital. Radiation exposure is a concern for us, and digital xray has low radiation. Dr. Chen was so accommodating. She didn't mind using the xrays we got from another office to lessen the radiation exposure to our child. They use digital impression to scan their patients' teeth instead the old fashion impressions. This allows more accurate impressions and comfort for their patients. I could go on and on about how wonderful this office and Dr. Chen are. We are looking forward to getting the best orthodontic results for our child with Dr. Ivy Chen. I will update our experience, and everything so far tells us that we will have more wonderful things to say about this orthodontic practice. We are looking forward to meeting Dr. Chan, who also will be seeing our child. Getting two doctors with their combined experiences and knowledge? Where else could you get that?

Outstanding doctors, sincere caring makes them the best in their profession! Best ortho practice…read morein Massachusetts.

Dr. Broccoli and his team throughout the entire process has given us great care. We seldom have to…read morewait very long in the office as he schedules systematic appointments that are very fluid. We couldn't be happier with the results of our daughters teeth. Meghan was a tough case to begin with but Dr. B really came up with a game plan that wasn't too taxing on our daughter. but at the same time was aggressive enough to get the desired results we wanted. He is a very patient, soft-spoken man and I would recommend him to anyone.

I went into Dr. Broccoli's office as an adult with severe crowding who was completely unsure of…read morewhat options I had. After an initial consultation and a set of impressions were taken, Dr. Broccoli told me that he would be able to treat my car Invisalign, which came as such a pleasant surprise! I just completed my treatment two weeks ago and I can honestly say that I wish I had made this investment in myself years ago. My teeth look beautiful and I know my bite is perfect thanks to Dr. Broccoli and his team of professionals!

I've been coming to see Dr. Mike and the team at Andover Cosmetic Dental Group for several years…read morenow, and they haven't disappointed me yet. Everyone is friendly and professional, with timely service that is gentle and thorough. I consider my dental appointments part of my spa treatments. They're that good!

Confirmed my appointment 1 week before, get all the way there day of and the receptionist cancelled…read moremy appointment for no apparent reason days prior and neglected to let me (THE CUSTOMER) know. They were unable to reschedule me till SEPTEMBER or provide any reason or context as to why the appointment was cancelled in the first place. Very disappointed in the desk service.

After doctor Leonard passed. This place went the downhill. Info impossible to get They tell YOU…read morewhen your appointment is. No asking. Highly restrictive appointments penalize the same people all the time. No update on progression. Zero zero zero communication even after emails.

Came in here thinking I would get the same treatment when Dr. Leonard was alive and running this…read moresite. Unfortunately, I was very wrong. I called to make an appointment in order to replace a retainer that I lost a year ago in a house fire. When I called, the receptionist that responded told me the price. I asked if I was going to have to wait a week like last time I got a replacement. She said no and that retainers are made within the same day of the appointment. I said okay and agreed to an appointment date and time. The day comes of the appointment, and everything is going as how I remembered it was last time. Until I get attended by what I assume is an orthodontic assistant (?). I noticed no actual orthodontist on site. So, the orthodontic assistant didn't ask me about my current state of teeth or what I was looking for, in which I found odd. I tried explaining some things, but the woman didn't bother to ask me to elaborate so I assumed she understood the purpose of my appointment (my teeth had shifted and I was looking for a retainer to shift my teeth back to how it was post braces, which Dr. Leonard did for me back in 2017). Anyways, she creates the mold and comes back maybe 30 mins later. She comes back with a clear retainer like the ones Invisalign uses. I told her this isn't what I wanted I wanted a Hawley retainer in which she said oh we make these now and told me if I don't like them I can make an appointment with an orthodontist who is only on site Wednesdays. I asked her will this be a monthly thing, and she proceeded to tell me this won't help shift teeth but only maintain my current state of teeth. I could only think "are you kidding me???" I wasted my time to get here and pay my hard earned money for someone to give exactly what I didn't ask for. Why would I want a retainer to maintain teeth that have visibly shifted? Having previously read the reviews before my appointment, I decided to leave instead of further dealing with them. With the way things are being ran and just the overall attitude of the situation, like this woman couldn't have clarified or the receptionist told me, knowing I have had this done before and have been a patient of Dr. Leonards since 2008. I could have easily complained and made a Wednesday appointment or whatever, but it's the principle. She saw the state of my teeth and thought "what she needs is a plastic retainer that does not help her situation at all". I don't plan on going back here and I plan to get my retainers elsewhere where they actual listen to my concerns and use common sense. It's sad to see Leonard Orthodontics being ran in the way it is now. Dr. Leonard was an A1 orthodontist that made sure his patients got exactly what they were paying for. Ridiculous...

Dr Giordano is the best! Both of my kids went to him for bracEs when they were younger. He and his…read morestaff are kind, very helpful and always pleasant. I can't say enough nice things about them. They are very flexible when it comes to paymenT options.

From the owner: Andover Pediatric Dentistry has proudly been serving the Merrimack Valley since 1967. We provide…read morehigh-quality pediatric dental care. As a service to our patients, we offer orthodontic care, utilizing advanced technology and current research trends along with making every visit informative, comfortable, and pleasant. We offer proven treatment choices such as clear braces, traditional metal braces, and other cutting-edge approaches to achieve straight teeth and a healthy beautiful smile.

4 MD's there within 2 years. Definitely not continuaty of care. Looking to transfer out.read more

Dr. Giordano works miracles. I'm convinced…read more He began treating both of my sons three years ago. My youngest had the less complicated case, and was finished in 1.5 years. His teeth look beautiful! He never once complained about going to the office because Dr. G. and the staff are really friendly, kind, and gentle with the kids. My oldest son has autism. I was very concerned about him because of sensory issues. But he ended up doing even better with his treatment than my youngest did! This was all due to a very personal, understanding, hands-on approach by Dr. G. He directed information and comments about what was going to happen, or has happened, to my son and treated him as he should: like a teenager who has the right to know what is going on with him physically; like a teenager who needs to take charge of his own health. My son notices when he is treated age-appropriately and respectfully and responds in kind. I had been very sad to learn that my oldest's teeth were a complete mess, or an "involved case," as Dr. G. referred to it. Of all kids to have so many problems going on! He even had a tooth stuck in his palate toward the back of his mouth! But with the wonders of oral surgery and skilled orthodontic treatment, you would never know that tooth was ever up there. It is right where it belongs now! He just got his braces off a couple of weeks ago after 3 years of treatment, and his teeth look amazing! Side notes: I paid the same amount for both boys and was told that no matter what the treatment involved, the price is the same. I am quite sure that what Dr. G. did for my older son went far beyond "the usual" orthodontic treatment! Also, the wait time in the office is very reasonable. Even if the waiting area is packed, we never have to wait an unusual amount of time for the kids to get called in. The staff is also very understanding of the fact that I occasionally come in late because my oldest son is coming from a school a half an hour away (traffic). I can't thank Dr. Giordano enough for the stellar work he has done with both boys - especially my oldest!

The original dentist and some of the original staff have recently left and that means less…read moreprofessionalism, less client focus and pressure to do treatments that previous staff suggested were not necessary. Further, the previous doctor's injections NEVER hurt but this one did hurt a bit, the assistant had trouble vacuuming the water out of my mouth so throughout the procedure I coughed and swallowed most of it, the water also frequently splashed up into my eyes though I had glasses on and, the dentist and assistant spent a lot of the time talking to each other about their personal lives. While none of this is terrible, I was very disappointed as I loved how caring, skilled and professional this business had been less than a year ago.

I'm so happy with Future of Dentistry in North Andover. They're very professional, thorough, and…read morevery kind. I'd highly recommend this business. You won't be disappointed!

I've had my braces on for three and a half years and it took them that long to figure out that my…read morewisdom teeth should be removed. Other than that, they just kept doing things just to undo them at the next appointment and it's all felt like a big waste of time. I'm giving three stars because all the people there are really nice and easy to work with and their Covid safety practices seem to be working.

When everything goes right these guys are great. But when its not its a nightmare. I was forced to…read morewear broken braces for 2 years on top of the two years I had to have em on. Definitely one of the worst experiences in my life I've ever had.

After reconsideration I wish to state Dr Cugine is professional and competent. I was extremely…read morefrustrated and under great personal stress when I wrote the previous review. The office staff contacted me and asked to amend my comments. They stated they return calls as promptly as possible. They also informed me when they are in their other office they don't check the Tewksbury office voicemail until later in the day.

Absolutely the best!! After going for consults at other orthodontists who wanted to pull out my…read moreteeth and give me only regular braces, Dr. Gwen never hesitated to tell me I could get Invisiline braces without teeth extractions!! After 20 months my teeth are just about perfect!!! Cannot say enough about how wonderful she is as well as her staff! I wouldn't dream of taking my children to anyone else!!

If you are looking for a gentle, innovative, and great team environment in a dentist office, this…read moreis the place!! Before visiting Dentistry by Design, I was afraid of any type of dental work. Because of this fear, I had not been to a dentist in 13 years. When I arrived at the office, I was greated with a warm smile from Dottie at the front desk. On my first visit I saw Aneesa, the Detal Hygenist, who cleaned my teeth. It was a pleasant experience as she was friendly and very thorough, yet gentle. I was told at that time that I would have to return for some fillings. It was upon this return visit (scheduled just one short week later) that Dr. Nick and his assistant, Kim, worked as a wonderful team to quickly and very gently (can't stress gently enough!) adminster novacaine and fill in my cavities. I could barely even tell when I was getting the shots of novacaine - wow - how impressive! It definitely will not be another 13 years before I visit Dentistry by Design - more like six months. Thank you Dentistry by Design for all of your attention and care knowing how I felt about dentistry before visiting your office.

My family and I have all been patients at Dentistry by Design for several years. However, in the…read morelast year or so we've had several concerning experiences there and recently decided to leave the practice. The administrative side of the practice has been very difficult to deal with over the last few months -- calls aren't returned, there's confusion over bills and appointments, and the employees at the desk often seem confused and overwhelmed. They've had some turnover in their dental staff, from hygienists to dentists, and lost some really great employees. The newer employees lack the compassion and warmth of the prior staff members. They've also become very aggressive about asking for reviews and pushing patients to provide positive reviews, which really felt unethical to me.