1. Chan & Chen Orthodontics

0

Andover, MA

Cancel

Open app

Search

Chan & Chen Orthodontics

4.9 (12 reviews)
Closed • 9:00 am - 5:00 pm

Chan & Chen Orthodontics Photos

You might also consider

Recommended Reviews - Chan & Chen Orthodontics

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

1 year ago

Outstanding doctors, sincere caring makes them the best in their profession! Best ortho practice in Massachusetts.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of T W.
0
8
0

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Jack P.
3
177
28

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Chan & Chen Orthodontics

Review Highlights - Chan & Chen Orthodontics

“They are both kind, caring Drs who provide great treatment and great customer service in a modern, beautiful office.”

Mentioned in 4 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Orthodontists 312 times last month within 15 miles of this business.

Verify this business

Leonard Orthodontics

Leonard Orthodontics

2.5(6 reviews)
0.2 mi

After doctor Leonard passed. This place went the downhill. Info impossible to get They tell YOU…read morewhen your appointment is. No asking. Highly restrictive appointments penalize the same people all the time. No update on progression. Zero zero zero communication even after emails.

Came in here thinking I would get the same treatment when Dr. Leonard was alive and running this…read moresite. Unfortunately, I was very wrong. I called to make an appointment in order to replace a retainer that I lost a year ago in a house fire. When I called, the receptionist that responded told me the price. I asked if I was going to have to wait a week like last time I got a replacement. She said no and that retainers are made within the same day of the appointment. I said okay and agreed to an appointment date and time. The day comes of the appointment, and everything is going as how I remembered it was last time. Until I get attended by what I assume is an orthodontic assistant (?). I noticed no actual orthodontist on site. So, the orthodontic assistant didn't ask me about my current state of teeth or what I was looking for, in which I found odd. I tried explaining some things, but the woman didn't bother to ask me to elaborate so I assumed she understood the purpose of my appointment (my teeth had shifted and I was looking for a retainer to shift my teeth back to how it was post braces, which Dr. Leonard did for me back in 2017). Anyways, she creates the mold and comes back maybe 30 mins later. She comes back with a clear retainer like the ones Invisalign uses. I told her this isn't what I wanted I wanted a Hawley retainer in which she said oh we make these now and told me if I don't like them I can make an appointment with an orthodontist who is only on site Wednesdays. I asked her will this be a monthly thing, and she proceeded to tell me this won't help shift teeth but only maintain my current state of teeth. I could only think "are you kidding me???" I wasted my time to get here and pay my hard earned money for someone to give exactly what I didn't ask for. Why would I want a retainer to maintain teeth that have visibly shifted? Having previously read the reviews before my appointment, I decided to leave instead of further dealing with them. With the way things are being ran and just the overall attitude of the situation, like this woman couldn't have clarified or the receptionist told me, knowing I have had this done before and have been a patient of Dr. Leonards since 2008. I could have easily complained and made a Wednesday appointment or whatever, but it's the principle. She saw the state of my teeth and thought "what she needs is a plastic retainer that does not help her situation at all". I don't plan on going back here and I plan to get my retainers elsewhere where they actual listen to my concerns and use common sense. It's sad to see Leonard Orthodontics being ran in the way it is now. Dr. Leonard was an A1 orthodontist that made sure his patients got exactly what they were paying for. Ridiculous...

Photos
Leonard Orthodontics
Leonard Orthodontics
Leonard Orthodontics

See all

Chan & Chen Orthodontics - orthodontists - Updated October 2026

Loading...
Loading...
Loading...