I saw Bianca today and was so, so thankful for her compassion, care, and kindness. I just had a…read morec-section a few weeks ago, and she was extremely compassionate and empathetic. She took her time listening to all of my concerns and answering all of my questions. We truly need more people like her in the healthcare industry! Office staff were friendly and professional as well. Great experience here today.

Update: I received a letter in the mail from the office stating that they've tried to reach me…read moremultiple times to discuss an urgent matter regarding my blood work. I have not received a single phone call, happy to show my phone record for proof. And if it was such an urgent matter, even if they did call, you'd think that they would leave a voicemail. But nope. No calls no voicemails. I tried calling today at 12:30 PM and was sent to a recording that says they are now closed for their lunch hour which is 1 to 230. The voice recording says it, the letter says their lunch hour as 1-2:30. So why am I getting their automatic record recording if it's 1230 when I'm calling?! Regarding my blood work, I first called them once my results were posted and said what happens next? Because the sole purpose I went to this doctor was for them to help me understand what was going on with my blood work. The receptionist said and I quote "if you didn't receive a call from us that means there's nothing for concern with your blood work and I don't see any notes in your profile" so you're gonna tell me that they were just going to never reach out to me for a follow up if my blood work looked fine? That doesn't mean my concerns and my health issues are resolved! So now months later, and I'm getting a letter in the mail saying that they've been trying to reach me. And they haven't! And every time I try to call them and ask WTF this is, I get an automatic recording during their actual office hours, saying that they are closed and you can't even leave a voicemail. I hope they see this and call me ASAP because they are supposedly keeping vital medical information from me.

I totally missed my appointment, and Dr. Arevalo fit me in the next day! SO AWESOME! So even though…read morethey are super busy, I think Dr. Arevalo makes every effort to meet the needs of her patients :)

Outstanding Doctor and I am very pleased on all levels. I am able to ask her questions and she's…read morevery thorough with upfront answers. Very kind and professional in dealing with whatever medical problems I am experiencing. If you are looking for a great doctor, look no further. I highly recommend Dr. Arevalo.

Amazing doctor. Listens to needs, plans and manages for solutions. Answers online messages...great…read morelady! I was concerned about finding a new doctor as I've had many health issues in the past. I've now been working with her for about 5 years. She always listens, talks things through and then we decide on a plan of action. Blood work, x-rays etc and keep at it until it's resolved. Love how well she listens and how proactive she is. She also seems to remember everything I've ever told her about my health... Together we make a good team for managing my healthcare!

Professional, knowledgeable, personable, caring, meticulous, helpful, etc. In all respects a great…read moredoctor.

MD, Cynthia Stuart was very caring and so helpful in my husbands infection. He had an internal…read moreinfection so bad he could hardly walk. She saw he was in pain and uncomfortable she gave him his time off work and the antibiotic to help fight off his infection. She took his time with him and went into depth about the issue he had. I would give this review 5 stars BUT I do think the receptionist's need to work on their customer service. I walked in and one of the girls just looked at me and told me "whats up. Not even how can I help you or anything. In her defense, I think she was new. I even heard one of them talking bad about the person on the phone while she had her on hold. Kind of unprofessional. The girl who did help me was very nice but some of the other ladies need some training.

The staff, nurses responsible for taking vitals and front desk staff, are unprofessional and…read moredismissive. The overall atmosphere feels cold and uncaring. It's disappointing to experience this level of treatment. Unfortunately the staff attitude and behavior makes the visit feel uncomfortable and unpleasant from start to finish. Very disappointing experience with the staff.

Dr. Kotrappa is a wonderful doctor. My daughter came to her after she could no longer see her…read morepediatrician. She and her physicians assistant Julie are both awesome. It's so hard to find great doctors nowadays especially since so many of them seem to be influenced by the drug companies, etc. Dr. Kotrappa is so professional, SMART & thorough. She truly seems to care. She takes her time and explains everything. Never makes you feel rushed. I too will be switching to her just as soon as I can!!! Hope this review helps, don't hesitate in going to see her, or Julie. 5 star review from me!

I have been going to this office for over three years now, and I always see the PA Jason Wagner,…read morewho is awesome. However this review is for the front office staff. I feel they have gone above and beyond in trying to help me with a tricky referral issue I have been having ongoing for several weeks now. I have had to change the referral several times due to some issues with the specialty office I chose but these ladies have done the utmost to help me receive the care I require. My only regret is that I forgot their names but I have dealt with at least two different ladies and they were both so helpful, respectful, and professional.

Lisa Thomsen, MD is a Family Medicine Specialist* in Glendora, CA and has many years of experience…read morein the medical field. She graduated from University of California School of Medicine - San Francisco medical school in 1987. She is affiliated with Emanate Health Partners that includes Foothill Presbyterian Hospital. Dr. Thomsen cares for people of all ages, at all stages of life rather than focusing on the treatment of one disease or patient population. When necessary, she will provide referrals for conditions that require the expertise of a specialist. My overall patient experience is broken up into components that I use to evaluate my physicians. The first component would have to be physician thoroughness. This actually starts at check in. Her staff is courteous, polite and very efficient. After collecting any information regarding changes in my medical insurance information they collect any necessary copay and then offer me the opportunity to sit in the waiting area. Dr. Thomas is a single practitioner and has to handle her scheduled patient load but must also deal with patient emergencies so the time it takes to see the Doctor can vary. This is to be expected and I understand the complications of sudden emergencies. When it's my turn I'm taken to a private room and my temperature is taken, I'm weighed and my blood pressure is checked. If I'm there for a physical I'm asked to get into a smock that makes the exam go more quickly and then I wait to see the Doctor. When Dr. Thomsen enters the examination room I have her complete attention and she is very professional. If I've had a blood test she goes over the results with me and makes sure that I understand what everything means. A printed copy of the results is given to me for my records.. The next element is their ability to answer my questions. Dr. Thomsen has always answered my most penetrating questions completely. She doesn't pull any punches, I hear what I need to hear and I appreciate that. My next element addresses the clarity of her instructions to me when there is something I have to do to get better. She has a wonderfully dry sense of humor and when she pointed out that I needed to get a Tetanus booster shot and I made noises like it might take me time to go get it she talked about how horrible it was to die of lock jaw. Attention focused, I got the shot on my way home at our local pharmacy. Follow-up is my next most important element and Dr. Thomsen is wonderful in her follow-up and follow-through. I recently needed to visit a pain management specialist and a neurosurgeon and Dr. Thomsen made a follow up appointment while I was still in her office. My next element has to do with the amount of time the doctor spends with me as the patient. Dr. Thomsen is very good about being with me for as long as it takes to accomplish everything that must be done without making me feel rushed through the process and finally I take the doctor's attitude towards me and my medical issues as a very important measure of the physician's performance. Dr. Thomsen is actually fun to visit. She makes seeing a doctor a valuable experience and she never talks down to me and she never makes me feel stupid or ill at ease. If something comes up during my visit that requires her to leave the room she doesn't share anything about another patients distress but she does make it clear that she must see to a pressing problem and I've never felt like I was left dangling while someone was treated ahead of me except in cases where it was clear that there was an emergency. I highly recommend Dr. Thomsen if you are looking for a new Family Physician. *A family practitioner is a doctor who specializes in caring for people of all ages, at all stages of life. Family practitioners are often the doctors that people see for their everyday ailments, like cold and flu or respiratory infections, and health screenings. When necessary, family practitioners will provide referrals for conditions that require the expertise of another specialist. The doctors may also provide physicals, inoculations, prenatal care, treat chronic diseases, like diabetes and asthma, and provide advice on disease prevention.

Dr. Thomsen is highly caring and always on top of the latest research. She cares for my husband and…read moremother as well as myself. We have been her patients for decades and she always take the time to listen to our issues. The office staff is awesome and always follows up when needed. She also has referred us to great specialists when needed. I don't think my husband would be alive without her care.

I cannot say enough great things about my doctor and the entire office team. They consistently…read moreprovide excellent care and make every visit a positive experience. The office is very efficient and fast-paced, but I never feel rushed or overlooked. They genuinely listen to my concerns, take the time to answer my questions, and make me feel heard and cared for. The entire staff is professional, attentive, compassionate, and incredibly helpful. It is not always easy to find a medical office where you feel like the team truly cares about their patients, but that is exactly how I feel here. I have always been treated with kindness and respect, and I truly appreciate the quality of care they provide. I highly recommend this office and their amazing team!

Everything was very smooth and I really like how the doctor listens. From the moment I set the…read moreappointment til The day I was seen it was all very smooth.

My mother likes Mr. Burrows, he is a very good family doctor. Excellent customer service and a…read morereally nice doctor

Type of care: Dr. Burrow is a down to earth professional that utilizes modern methods alone with…read morepersonalized support to achieve your health goals. He makes sure you understand what is happening and takes time to explain your condition. Care Quality: As a general physician, Dr. Burrows is an expert in identifying issues that pertain to the individual and when the issue becomes a specialized issue he has a stable of specialist that can address those issues. Office Experience: The office staff is a crew of personable individuals that like where they work and understand Dr. Burrows philosophy of patient care. They all have great personalities that fit their roles in the doctor's overall patient care plan. My wife and I have been Dr. Burrows patient for over 20 years. He has been instrumental in walking us through our health issues and being there when we needed him most. The only issue I have with Dr. Burrows is that his jokes are sometimes funnier than mine.

***Complete money scam.***…read more Lets start off with my experience working in a physicians office, cardiology specifically, where it's even costlier to seek medical advice. Never have I held a patient responsible for a change in our contracted medical plans when they have been a serviced client in the past under that same plan and the office failed to notify them or charged them a copay in honor of their believed accepted insurance. We always waived their visit expense. We did not deceitfully take the money of their "copay" and later bill them the full amount because we didn't accept their insurance anymore. That would be a disgusting and dishonorable practice to let someone believe they had coverage (by accepting a copay and/or not telling them we no longer accept their plan) and then giving them a call back and insisting they were responsible for the whole bill. I'm sure a majority of clients would seek medical advice elsewhere where they had insurance coverage. You're insurance information is visible on your patient profile and that is how they know how much to ask you for a copay. The staff should immediately advise you before you see the doctor of the change, or even after the visit when once again they see your insurance. I had this happen before at another doctor's office (gynocologist) in the past where they accepted my copay and later dismissed my bill because they no longer had a contract with my insurance and they mistakenly didn't tell me of this. They had an understanding that the staff should have notified me when I came in for my visit and not have charged me a copay if they didn't accept my insurance. That was a proper way of handling the situation and keeping their practice's name in good standing which to this day I have a respect for. Not here. I would not have visited this practice if I knew I had to pay for my visiting full when I could have just paid a copay amount (an almost $200 difference) at another doctor's office. I had lost my insurance just after my visit because I lost my job, I couldn't afford this bill and although they gave me a discount on my visit, this shouldn't have ever happened to begin with because I wouldn't have seeked medical advice here if I knew my insurance plan was no longer accepted. I wouldn't have been able to afford a full bill then, and definitely not now. I have never been so disappointed in a medical group. I went to this office since I moved to this city, they had wonderful doctors that helped me through a bad ailment for that went on for months. To have that same group turn on me in another time of hardship, that was a disappointing surprise. A practice should take responsibility for their mistake and not point the finger at their client. Educate your staff better, keep your patients notified and put them first.

This is the second time I've seen Dr Stuart. They booked my appt at 9:15am, and I waited until…read more10:45am, waiting in the small exam room. I overheard the nurse call the doctor asking how much longer. I can't believe how unprofessional this experience was. I ended up walking out and said I was leaving. Then miraculously the doctor happened to be ready then. She sat with me literally for 2 min, prescribed me some antibiotics and I was out. Wouldn't recommend!