On May 2 I had a positive COVID test. Given AHS's efforts to determine when I actually contracted…read morethe disease - AHS gave me the all clear (provided I was improving and free of certain symptoms) yesterday. I do have some lingering symptoms and continue to isolate. Today. A doctor ordered a stat chest X-ray for me to rule out pneumonia. The requisition was sent to CDC Okotoks. They called me - asked the appropriate screening questions and asked me to come in for the scan. Upon arrival they informed me that they would not do the X-ray as their company policy is that it must be at least 14 days since the positive Covid Test. They refused service to a senior who requires a stat X-ray to rule out pneumonia. While they apologized, they stated there is "so much misinformation out there". There isn't - in this case what I experienced is: a). Misalignment between CDCs company policy and the directives of AHS and the Chief Public Health Officer. b). Poor screening before they accepted the requisition and called me to book the appointment. And its conceivable that I experienced a lack of compassion and a service ethic. It was also clear that there was a difference of opinion amongst their staff as I overheard "we should do it - its for pneumonia. We can put on PPE". Regardless, I will ensure that I use the services of a more customer focused organization in the future - and recommend others look elsewhere too. Lack of clear company policy, company policies that are out of alignment with Health Orders and a staff that while apologetic - were clearly more interested in getting me out of there than getting me the treatment I required. This doesn't resonate as high-touch, high-service nor compassionate. Unacceptable to me for a firm that is part of the medical care value chain to act as they did today.

I will say the staff were courteous and professional. I would also like to comment that I was made…read moreto wear a face mask or not have my ultra sound. I do have a valid medical reason not to wear one, I was wearing a face shield which I wore for an MRI 2 weeks ago and this was deemed okay. I was deeply upset with this situation, I did wear a mask which I had to hold away from my face or not have my ultra sound. This was absolute discrimination

Fast efficient and courteous service. Many locations to…read morechoose from. Reservations can be made for different procedures exept xrays that are walk-ins only.

Worst Customer Service ever!!! Why are they trying to get us…read moreto Pay for a 9 Year old bill that was their responsibility to deal with another Province Health System (That is why I paid my Taxes) and now they don't want to book an appointment for my Spouse. They are greedy and putting the health of someone in danger. Funny part is we talked about the same issue a few years ago and they were supposed to deal with this already but now they are again trying to get us to pay for it because they couldn't or didn't contact the right people on the other Health system. HORRIBLE. HORRIBLE Customer Service.

We were at the Sunridge location early this morning. There was a confusion on my end as I thought I…read morewas at the right location (there was another Diagnostic Imaging center in Sunridge). The lady who helped me started making phone calls which I really appreciated. But she just started raising her voice at me trying to tell me that she does not know anything about my appointment. I did not ask her to make phone calls, nor did I want to argue with her. Even my daughter noticed that the lady was already yelling. Pls have more patience with people.

Avoid calling the central booking line to schedule your exams--it can result in very long wait…read moretimes. Instead, go directly to the Canada Diagnostic Centre at Pacific Place and explain your urgent situation in person. They were incredibly helpful and managed to find me a cancellation spot twice on the same day. I really appreciate their support during a very urgent time for me. Thank you!

This diagnostic centre is exceptional.staff takes great care of client.Very professional and…read morerespectful.

There is a lady named Chelsea who went completely above and beyond to help me...Svetlana has helped…read moreme for years...what kind amazing people. Best diagnostic in Calgary...#humblethanks

I arrived early at the clinic and was readily accommodated when I told them my pain was a 10 for…read moremore than a week now. I was immediately taken in since there was an open slot. Dr Ford and his technicians were very efficient and had assisted to make me as comfortable as can be allowed for my cortisone injection. From reception to the rest of the staff. Awesome job!!!

MISREPORTED ULTRASOUND!! **137 bpm when there was no cardio…read moreactivity for my baby ** Had my emergency ultrasound September 30, 2025. They reported my baby's heartbeat 137 bpm. They said everything is good. Follow up ultrasound Oct 9, 2025 at EFW Radiology and I was told there is no heartbeat. EFW & my family doctor both confirmed that the ultrasound done at Canada Diagnostic Savanna misreported 137bpm when there was NO HEARTBEAT AT THAT TIME! NO CARDIO ACTIVITY. How can you make such a big mistake? Reported and signed by Radiologist Ibrahim Aytour.

Your appointment booking system is pathetic!!! "Please stay on the line for the next available…read morerepresentative"......... One central booking number, waiting 30 minutes. Is that acceptable?

Kelly, receptionist, was professional and welcoming. Christine, Mammogram technician…read moreextraordinaire, navigates through the necessary imaging techniques with ease, gentleness and calmness. Madison, brilliant sonogram technician, performed her skills with evident experience, kindness, and a quiet confidence. Shoutout to Roxanne for her previous sonogram skills, as I attend your clinic annually. With Gratitude, Christine,R.N.B.Sc.N

This new system of sending in your requisition form is an epic fail. It's suppose to make things…read morequicker. Both days I phoned there were 50 other people on the line. Usually you don't wait that long. I'm sure it's long because of this supposedly new quicker system. lol Sent in image of requisition which is required before you book. (Had to borrow someone else's phone because I do not have a cell phone to begin with. They want it texted.) Anyways, the first day after waiting too long I thought I'd phone the next day. They don't have in the system the form I sent the day before. What a waste of time. Had to redo it all over again. Borrow a phone. Then it was 15 minutes of questions on the phone. Usually what the technician asks when you go for a mammogram. Did anyone in your family ever had breast cancer etc. etc. I wouldn't be surprised if they ask the same questions over again when I go. I don't feel like going through this ordeal every single time I need to book an appt. I think I'm going to try another company next time. The process was so slow.

stay away from this place. I know a lot of places send kids here as they do certain imaging for…read morekids. please avoid this place at any cost. instead go to CDC. they incoreccetly diagnosed my son for his liver imaging. The radiologist herself didnt follow the protocol and got me worked up during the exam. If you have children, Please Please say no to this place

I enjoyed the 3D ultersound but the technician was very rude. She made unnecessary comments about…read moremy baby and was very rough (pushing on my stomach) trying to get baby to move.

Absolutely amazing experience! I purchased the Silver Package which includes a free second session…read morein case the baby is hiding it's face. My first session was perfect; our little girl wasn't hiding, but also wasn't showing her entire face. Even though we were able to snap some really great photos of her, the tech invited us back for a second session. A week later we came back and our baby was angled perfectly, except for the fact she had one of her arms covering half her face. Still achieving great photos of her, just with funny poses. Even after the first session I left feeling very satisfied with the work that was done, and the excellent customer service! I highly recommend UC Baby to anyone wanting a 3D ultrasound of their little one!

Very quick appointment, I barely sat down in the waiting room and they called me. Ultrasound was…read morequick as well, everybody was very friendly and always explaining what they are doing. Free parking outside (just next to market mall). On the same floor as calgary Laboratory Services.

I was very lucky to get a same day appointment for an ultrasound due to a cancellation. The…read moreCrowfoot location was very comfortable-best chairs I have ever sat in. My appointment was even a bit early. Great friendly, efficient and professional staff. My experience at the Market Mall location for my procedure was exactly the same. Great friendly professional staff kept me updated as to what was going to happen and what to expect for post appointment. I was out before my designated time as well.