We just purchased a house in Bellingham while living in California and we used Gena Stremler as our…read moreloan officer. She was extraordinarily helpful and friendly. She kept in constant contact so we knew what she needed from us and where we were in the process from start to finish. I highly recommend her for your mortgage needs.

My husband and I recently refinanced our home and worked with Carmen Denson, AVP/Senior Real Estate…read moreLoan Officer. I cannot speak highly enough about Carmen and her timely attention to detail and help! She worked with us on our original loan and she was a great comfort and source of information as we relocated from Colorado to Washington. I will sing her praises as well of those of Peoples far and wide. Thanks for the great service!

Please Run before considering this bank. The worst bank I have ever had a loan with! They are…read moredishonest and would not fix what they put on my credit report even though I paid my vehicle off two years earlier than my loan agreement. Disrespectful customer service and didn't care at all. Very sad really. I will be avoiding them in the future and I am sure they could care less since they didn't seem to care in the first place.

I started banking with WECU since I moved to Bellingham over 20 years ago. I've been going, almost…read moreexclusively, to the Sunset Branch for all of those years. I appreciate the staff getting to know me by name even with staff changes. WECU has assisted me through multiple financial crises in the past 3-5 years like C-19 and the loss of my parents. They've made it possible for me to go back home on 2 separate occasions to take care of estates. I enjoy the many options I have in checking and savings accounts through them and the low to no fees for services. Thank you WECU!

I wanted to leave a good review for Ruan who helped my fiancé and I open a joint account today. He…read morewas super friendly, professional, and explained everything to us clearly! I've been banking with Chase for years but we chose Wells Fargo for our joint account and am very happy that we did!

Kathy did my paperwork after I got approved for a car loan…read more She talked on and on about her family, what movie she was going to see, her vacations... the signing of the loan took a total of 2 hours to complete. For two hours I had to listen to her talk about herself, when all I wanted to do was understand the terms of my loan. I was late to work. My boss was furious.

I chose Chase because they are all over the country but I stay with Chase because this branch has…read moreSuper awesome customer service. The tellers and managers are Friendly and Helpful.

Received very friendly customer service from bank tellers. When I opened up a new account, the…read moreemployee Fred who opened my account was very considerate and made everything crystal clear!

I really like this bank, I have never had any problems. Today I went in to add a savings account…read moreand Zoe helped me. She was very sweet and polite and answered lol my questions and gave me some good tips. Thank You Zoe

You will not find a nicer group of people to work with. It's a small branch and they will remember…read moreyou.

We were there at 1:57 on December 28, 2024 for a simple transaction. The lady at the counter said…read morethat she was not taking any more customers when we were standing in front of her and no one was behind. We will reconsider Bank of America as our main bank due to the recurring poor customer care. I'm deeply disappointed by how this bank has deteriorated over the last few years!

We have had an account here for years and this location has been outstanding in all respects. Kevin…read moreBaker is our go to guy for issues for example when we screw up and pay the wrong vendor on bill pay and the vendor who got our money says "we didn't receive a Payment from you.." or/and/have decades old savings bonds that we want to unload. He is incredibly patient and could Not be a nicer human being.

We have a small account here but it's not our main bank. We needed a notary and were in the…read moreneighborhood so we decided to Give it a try. No waiting, no lines, greeted by very friendly young lady who escorted us right to her desk And proceeded to help us in notarizing the document. No issues, no fee..no drama whatsoever... our regular bank should take Note! We will definitely remember this pleasant and easy experience and know we do have options in this town!!! This location highly recommended!

Easy to set up an appointment online. Great customer service. It's awesome to finally have a…read morelocation here in Bellingham/Whatcom county!

I've been a customer at WECU for over a decade and have had the best service and the lowest fees…read more Best aspects: very kind and friendly tellers and managers; excellent rates for my mortgage and HELOC; fabulous online banking, including the ability to pay my mortgage online, free transfers to other banks, free bill pay, and an easy interface; the first chipped visa card I could get in the U.S.; phone-based deposits of checks; no holds on any check I've deposited. One reviewer said WECU only allows six online transfers per month. This is false. They allow six, which is dictated by federal law. Another reviewer complained that it's hard to deposit a check received at the end of the week due to their hours. But you can download their free app and deposit the check via your phone. A reviewer said the only way to transfer funds to other banks is by wire. False. I transfer money to and from my other online banks, free, regularly. One reviewer complained that WECU's appraiser gave a low value to their house for a refi. Appraisers are independent contractors, so this isn't on WECU. I have had nothing but excellent service from WECU, including when I've had complaints. Every single time I've voiced a concern a representative from upper management has called me at home to discuss my concerns, and every single time my requests have been met. I feel that WECU takes its commitment to treat its customers well very seriously.

I called to close my membership and the customer service lady was very dismissive and talking over…read moreme. Made me to never want to ever do business with them again! Very unprofessional!!

My husband and I visited Bank of America to resolve issues related to online banking, and we were…read moreassisted by Rania Bibawi, the relationship manager, who helped us successfully fix the problem. She demonstrated exceptional knowledge, patience, and a friendly demeanor. The issue was resolved efficiently, and we are pleased with the branch visit. Highly recommended. Btw, parking is available for Bank of America customers.

Went in to update permanent resident status with I-551 stamp and immigrant visa which serve as…read moreevidence of permanent residency until the physical green card is produced (90-120 days). They wouldn't accept this documentation despite it being a List A document. Showed evidence from USCIS that this document proves status, but Nav and Cassidy insisted it couldn't be done. To make matters worse, Cassidy was unprofessional, cold, and insisted we sign the W8 Ben form which declares that we are non residents and had the old, incorrect address on it. We clearly explained that we are residents and would be misrepresenting ourselves to sign the W8 stating otherwise. She threatened to close the account if we did not sign it, stating that is the only way they can add a SSN to the account as the I-551 does not prove PR status. It is upsetting to be threatened and forced to sign a form that we know to be false. I spoke to the Bank of America customer service online to file a complaint and to make it known and documented that we had been threatened with account closure by not signing this form. The online representative noted this interaction for our protection. Nav Hunjan was friendly and tried to help, ultimately saying he would escalate this to Tyler to get the status updated. I do hope Tyler can make this simple account update happen for us