I chose Chase because they are all over the country but I stay with Chase because this branch has…read moreSuper awesome customer service. The tellers and managers are Friendly and Helpful.

Received very friendly customer service from bank tellers. When I opened up a new account, the…read moreemployee Fred who opened my account was very considerate and made everything crystal clear!

This depressing hellscape always seems to have a line to the door, which they ignore the second a…read morecar comes into the drive through. Despite three or four personal bankers standing around awkwardly no one apologizes for the wait. Also none of the four seem to know how to teller. Fantastic. Too busy creating fake accounts I guess.

great service but sometimes the line is long but thats not this banks fault, Every time I go in I…read morehave friendly service and always get me out as quick as I came in. :)

I am very pleased with WECU. I recently had to go into the Ferndale branch to discuss a fee that I…read morethought I had done everything to avoid. I explained the situation and the teller was able to refund my account. I am happy to bank somewhere now that gives back to their members through interest bearing accounts and ways to earn rewards. The only drawback is it can be fairly busy but that's just because everyone else is as happy as I am and don't leave.

I used to love this place however it has really been going downhill. If you need a teller plan on…read morewaiting at least 20-30 minutes. I have been sitting in the drive through for 10 minutes and not moved, this is not the first time and have the same thing happen inside. Unless you can get in at a non peak hour maybe? Anytime I have had an issue it has not been met with kindness and you will have to draw out an explanation if the answer is not sufficient. In my experience it has not been offered freely. Seems like it is more frequent that there is only 1 teller in the drive up banking and takes an act of congress to get help. They do not keep track of what car pulls up first so if u pick the wrong lane well.... that guy just got done before me oh look that one too. The new website is so not user friendly and ny transfers are not instant any longer!! Finally got through after 28 minutes

Nice credit union to be a member of. I chose them since they are not too big and not too small…read more Larger credit unions act just like the banks, try North Coast. You will hardly ever have to wait behind even 1 person in the drive thru, unless I just happen to pick the right days/times.

From the owner: We are not a bank, and we're proud of that. We are a member-owned, not-for-profit credit union…read more That means we exist only for the benefit of our members. That's it. When you choose North Coast you are choosing to become an owner. Choosing to support local communities. Choosing to enjoy lower fees and loan rates. And choosing to benefit from caring friendly service. Our services include online, mobile, and phone banking, mobile check deposit, 1,000s of Free ATMs, transfers between other financial institutions, and more. If you need personal service you can call our Member Contact Center, send us a secure email through our website, or visit your neighborhood branch. We love to see our members. In addition to checking and savings accounts, North Coast offers mortgages, auto loans, rewards and non-rewards credit cards with low, fixed interest rates; lines of credit, HELOCS and a variety of personal and business loans. Please visit our website for the full scope of our offerings. We are federally insured by NCUA. We are an Equal Housing Opportunity Lender.

Do not accept checks from this bank. Thay will not let a small business cash them if the bounce…read more They expect the small business to put it through again and pay a fee again when it bounces. They refuse to cash there own check even if You enter there bank with there Check. THEY WILL NOT HONOR THERE OWN CHECKS horrible bank

Moved my money after 14 years. The banker was unwilling to reverse a $5 fee for having under $300…read morein an account then charged $30 NSF when there wasn't enough funds to pay the $5 fee. What a scam. So I pulled $100k from my other accounts. Terrible. Bye bye customers.....wave slowly as we all trickle out the door.

extremely rude teller when I called. Answered with "what do you want". I asked if I can come in to…read moreopen up a bank account and she said there was only 2 people working so it wasn't a good day. What's the point of being open ????? Also why does it take 3 people to open a bank account ?

They didn't want to count a small bag of quarters (all just quarters .25 cent pieces! ) Lady sound…read moreand looked annoyed when I asked to exchange my quarters for cash, she said "we're too busy and it's a Monday I'm not going to do that today!" While it's just me and one other customer and 4 employees behind the counter looking at me... I just went to another bank and it was only 15 dollars.

I opened a business banking account and was told that there was no minimum requirement balance for…read morethe account only to discover that I've been charged a service charge for being below the minimum amount on my business bank account, that I was told that there was no minimum monthly required balance for therefore I shouldn't be getting charged this fee! This does not make me happy that I've been lied to as a small business owner. This is now the 2nd time I've had a bad experience in how I've been treated as a small business owner by this credit union, where I've been a long time member!

If I could go negative from zero I would! Terrible customer service. April the manager in my town…read morebank was rude, condescending, and unprofessional! we have banked with ICU for over decades and this new manager has been a nightmare. They need to hire folks that care about their business and wants to keep members happy. They not only have been rude, they accused my 83 year old father of lying and being dishonest! All we were doing was checking on some fraudulent charges on the account!