Horrible experience. I paid in full in cash, and the sales team gave me some line about processing…read morefor 10-15 days rather than give me the title. When I called and asked about it I was screamed at over the phone and hung up on. Moreover the car reeked of cigarettes which was not noted in the ad, and Carmax tried to get it out twice and failed with the smell getting covered for 12 hours then back in full force. They offered to replace the windshield which was chipped but only made a safelight appointment and replaced it with a non OEM part, and refused to use the OEM part. I returned the vehicle and made them give me my money back and never want anything to do with Carmax ever again. Fuck Carmax they give you nothing but trouble and grief.

It's been a long time coming for me to sell my car. Thank goodness I didn't do so before Carmax was…read morea thing...seriously. When I was looking for quotes, I noticed Carmax ALWAYS gave me the highest bid. So I decided to go with them. On the day that I chose to sell my car, they had an opening that same day as well. say WHAT?! Most other places would've been booked out already. Took about an hour to drive there. When I got there, I was impressed how spacious and clean the building interior was. The inventory lot was also huge. When I walked in, my name was on a screen showing that I had an appointment, and the check-in guy pointed me to the Business Office. When I got there, I had to scan a QR code, enter in my offer code that was emailed to me, and pass off a copy of my car key. Not even 5 minutes in, a Carmax representative went out with a clipboard and my key and started appraising my vehicle right then and there. Needless to say I was anxious, thinking that my mileage getting there would've affected my appraisal (I know, silly me...) After the appraisal, I was so shocked to see that they matched my appraisal online and there were NO HIDDEN FEES! What they said they would offer me was what they were offering right on the spot. They gave me time to clean the car and collect any last minute belongings. That was probably the most bittersweet moment of them all - saying thank you and goodbye to my car that I no longer needed. I drove the car into the service area, and they started cleaning and removing the plates right away. Dawn was an amazing representative that took care of finalizing the documents, and made the transition from car to check super personable and human. Altogether, this transaction took about an hour and 15 minutes, which is also wild because I wasn't expecting such a smooth transaction. I'm super thankful for Dawn for her amazing customer service and this Carmax for an efficient transaction! May whoever gets my car next take it to make some amazing life memories - both mundane and adventurous!

Excellent experience selling my used car. VIP Auto representative Tom Rescinito emailed me after I…read moresubmitted a KBB instant cash offer form. Two other dealers contacted me with offers but VIP provided top dollar for my car. Tom made the process easy and stress free; came to my house for an appraisal and called with offer in two days. After I agreed on the price, Tom delivered the check the same day. Through the entire process I never had to leave my house. Was much easier then trying to sell private and dealing with potential buyers/strangers, test drives offers, etc. If you need to sell your used vehicle, I definitely recommend contacting Tom Rescinitoat at VIP Auto. Thank you Tom!

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

these seem like fabricated reviews......consumate professional? more like strong arm mobster. The…read morebusiness model here is get you in the door with a high initial offer, then evaluate your old car over every crumb nick and imperfection until you yield under the silver tongued pressures of said professional. There is no way you can do better anywhere else so you may as well stay here and give me your car for what i tell you its worth. walk away. just my opinion .

Great experience! Highly recommend! Ask for Jason, the owner. He is a consummate professional,…read moreclearly a pro. I sold him my car. Nice and easy, fair pricing, and a really efficient process. Thank you Jason!

Price and Cost Less And Service. like family Here for you…read moreand your families reference and Satisfaction sustain our Operation to provide a outstanding service To our Community, Online or On-Site and Parts at same Rates Quoted Firm.... Stayed with m,e the entire process and solved my problem with patience and Professional Attitude and Service'''''''

From the owner: we buy junk carsread more

Don't mention you serve in the military! I purchased my 2nd Tesla today. I own a Model Y and just…read morebought a Model 3 for my wife. No issues with the first place I bought my car North Jersey. This place seemed to be bothered by me being there. I was never able to get anyone on the phone and texts were answered sporadically. When we locked in our buy we were told there was the federal rebate, $1000 referral credit, ZERO sales tax, $2000 NJ rebate, and an additional $2000 rebate if I made less than $150k per year. After checking my details I was told the $1000 rebate was switched to $500 recently. When I showed here where it said $1000 she said "I don't know what to tell you". Another sales rep said "hey it actually says (UP TO) $1000 and that's only if you get a Model S. The rest are $500. They initially didn't credit the $2000 rebate because our mailing address is in VA. I am a NJ resident stationed in VA. This was not ever explained, but I was able to add it. I was then told I had to apply for the second $2000 rebate and it would take 3-5 days to complete. So my choices were to take delivery or return after this process was complete. We drove 3 1/2 hours to pick up this car. THEN I noticed $1,400 in sales tax. They then told me that a week ago it was changed from zero to 3% tax. I said I signed the paperwork before that went into place. Again I was told "I don't know what to tell you. Every comment was short and rude. I have never been treated with as much disdain for being there. I was treated this was in front of my wife and son. I love these cars, but I sincerely regret doing business with Cherry Hill (the place I call home). VERY Disappointed!

Tesla takes some getting used to. While the pandemic's aftermath has made buying any car a gruesome…read moretale of short supply and egregious "marketplace adjustments" (eg price gouging on any make/model that you'd want in your driveway) the Tesla approach is almost reassuringly bloodless. Here's the car, here's the price and if we're in the mood we'll put you on our waiting list. And, if that disturbs you, tough... as Tesla's MSRP rises almost weekly due to the pesky dirth of the rare earth minerals we need to make batteries. You snooze, you lose. I was just curious as I have no desire to be on the bleeding edge of the first gen EV's but to a car buyer used to wrangling with the Brylcreemed reptiles who shill for the gas-powered legacy makes and hand out rebates like stale gummies, the over the top sanctimony and imperiousness of the Tesla process almost won my respect. Not enough to buy one but for some reason, I think I caught a glimpse of the future and it's not on the buyers side. No stale gummies today. Four stars.

sold my vehicle and my travel trailer at the same time in front of my home took about 20 minutes to…read morewrap up the whole transaction got paid in cash, easier and a lot less red tape than going to Carvana or Carmax

Best place to call and sell your vehicle fast efficiently and get cash on the spot hassle free and…read moreeasy

Auto lenders has always been my go to place for my vehicles. Once again I was in the market for an…read moreall terrain vehicle. Frank Bartholomew and Lew Burcaw made the whole process seamless and painless. Once again I cannot thank them enough for their time and energy to put me in a safe vehicle and to drive away with a smile of confidence that I get when I leave Auto Lenders.

Slowest auto lenders dealership I've ever been to, out of…read moredate and very inconvenient especially the open waiting area & having to walk outside to the service area .

Just submitted their contact form about my experience I had this morning. Unfortunately, if you…read moredon't know, the online form you fill out go to SALES and not SERVICE directly. I hope my comments find their way forward to George Turner. He is listed as the Service Department Manager online, but not on the Cherry Hill site. A little disturbing about their site is that you cannot find the names of associates in various capacities, especially in supervisory capacities. I will wait to see if I get a callback from the Service Department Manager and report back. My rating above, based on today's visit, would be a one star. If what I was told by a service writer is true, the one star would go to KIA and not the dealership IF they're telling the truth. Need to hear it from the Service Manager.

Took my 2021 Kia k5 gt for a starting issue and was most pleased by their…read more diagnostic services. The Tech took his time diagnosed the issue replaced the starting motor and the car works fine. Great job and I am 100% Satisfied........