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    Webster Exteriors

    5.0 (1 review)
    Closed • 8:00 am - 4:00 pm

    Services - Webster Exteriors

    Siding repair

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    12 years ago

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    Zen Windows St. Louis - www.zenwindowsSTL.com

    Zen Windows St. Louis

    (6 reviews)

    Downtown, Downtown West

    We had a very poor experience with another company when researching windows and installation and…read morewere a bit cynical of contacting another business. However, the process of obtaining a quote was indeed as easy as Zen Windows website makes it out to be; check out their website and watch the videos. I completed their form with the number of windows, approximate size and the requirement that the windows must meet a minimum efficiency. A reply was quick and thorough and above all easily understood and answers to questions were immediate. Dennis provided all the information needed should a permit have been required. Once accepted, Kevin came out within a few days to take specific measurements needed for ordering the windows. Within just over a month, we received a call asking if the installation could take place within 48 hours as they had an opening. Ed, Jimmy and Daryl were the installation crew who arrived promptly and you could not ask for a more conscientious and professional team. They seemed to get along and worked well with each other. Care was taken to protect floors and carpet, the installation and operation of the windows was explained, and clean up was meticulous. I had planned to shampoo my carpets after they were finished and Daryl did such a good job of cleaning up the floors I did not have to vacuum first! We had 6 windows replaced and opted for the Endure EN600 series double hung, Energy Star Certified windows. These windows were installed on a warm day in rooms that get the afternoon sun and it was immediately apparent that the sun gain was much lower than the previous windows. The wind is gusting today and there are no drafts! The total cost was a bit above some of the other estimates but after our previous experiences as well as the ease of the ordering process, the personable and professional installers- much less the quality of the windows- it has been well worth it.

    Dennis and Rhonda were quick and fully responsive to my questions and made the whole purchasing and…read morescheduling process very easy. Their seasoned installers were very professional, prompt, and respectful of our home. They worked hard to replace our entire two story home in one day before bad weather was supposed to hit the next day. We feel like we got a great product that will last for many decades which also has a great warranty. I would definitely recommend them to anyone wanting the best customer service and no pressure sales with a great buying experience.

    Viviano

    Viviano

    (24 reviews)

    After searching for the right company within our budget we chose Viviano's, and I am so glad we…read moredid! The crew was so professional, polite and respectful of our property. We are so please with the entire process and our windows look amazing! Thank you to Mark and his crew! John and Sherry Walker

    1 star review I…read morewish I had read more reviews before doing business with Viviano Windows & Doors. I purchased a storm door and storm window from Viviano and unfortunately had an anwful experience from both a quality and customer service standpoint. The storm door and the storm window came for delivery on the same day. The storm window was unable to be installed as it did not fit (note, two different people came out to measure after I paid my deposit). They were able to install the storm door and the storm window was remeasured and reordered. After the storm door was installed, I had concerns about the door and its installation so I reached out to their main office phone number and spoke with the office manager. A few hours later I received an abrupt text from an unknown number. It was the owner of the company. Rather than working with me to address the issues, the owner became increasingly defensive and dismissive. In this exchange I explicitly told him that I still wanted the storm window and that my concerns were with the storm door only. His response was that he was the owner, he was making the decision, and the decision was final. He refused to install the storm window and instead offered a full refund only if he could return to my home and remove the storm door the very next day. At that point, I accepted the refund because I did not want to be left without my deposit. However, the way this was handled left my entryway looking like the home been broken to and in a condition that was extremely disappointing, as shown in the attached photo. In this case, rather than trying to find a reasonable solution, the owner repeatedly emphasized that they install "thousands" of these doors and had not had complaints, and ultimately chose to terminate the rest of the project rather than address my concerns. I was never asking for anything unreasonable. I wanted the door issues addressed, and I wanted the storm window I had ordered and been waiting for. I was very much willing to pay for it. Unfortunately, my experience with Viviano was that once I expressed dissatisfaction, the conversation became adversarial rather than focused on finding a solution. The communication was unprofessional, the situation was handled poorly, and I was left extremely appalled with the overall experience. Lastly, from my deep dive reading all reviews, I know the owner will respond rudely. I am including the messages he sent me to make it clear this is not someone you should do business with. Thank you.

    Martin Door - Automatic Entrance Door

    Martin Door

    (29 reviews)

    St Peters

    Fantastic experience with the Martin Door Company!…read more We just had our entire 27 year old garage door replaced with a significantly upgraded one. New upgraded garage door opener system also installed to replace our existing one. Now is Wi-Fi-enabled and has battery backup. This new system is whisper quiet, and oh so smooth and beautiful. Sales person Jeff Woody is a gem! The installer (Chuck, I think?) was very knowledgeable and professional. The whole process went without a single hitch. Thanks Martin Door!

    Contracted with them at the end of December for new entry/storm doors. It'll be a couple months,…read moregreat, fine. (little annoying the "remeasure tech" was HOURS late but whatever) Got a call mid February, doors are here, we'll be there 02/24 to install. Again, great, fine. They show up, on time, said they wanted to re-measure to make sure everything was to spec. Um, ok - why wouldn't it be? They ripped off all of my door trim/casing and sat in their trucks for *90 MINUTES* without a word. Came back: "we have a problem". The brickmold is a quarter inch off - the manufacturer (ProVia) has a software problem and even though we gave them the correct measurements... blah blah, whatever. So, wait two weeks to get the corrected brickmold. Fine, stuff happens. 03/05! Called them 03/06. Guess what? STILL WRONG! No apologies, no anything. Wait two more weeks, no biggie, this is the way stuff works. March 20 it is! NOPE! March 16 and get an email that the manufacturers internet is down. No idea what that has to do with anything... how many times can you fail a customer and just tell them to wait two more weeks? Anyway, now I'm scheduled for April! Of what year I have no idea. Pathetic.

    Webster Exteriors - windowsinstallation - Updated October 2026

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