I have been trying to get these people to bring me a new modem so my service will stay up for the…read morelast two weeks. All they do is say someone will be with you soon. They say they've escalated yet all I'm doing is contacting them. No one is contacting me. Customer service is horrendous. Zero stars!

I'd be willing to give these guys another shot. They reached out to schedule another appointment…read moreand were on top of it. The technician was friendly and responsive. Ultimately, I stuck with Liberty because their installation happened before 4Net (although Liberty didn't show up two weeks in a row, whereas 4Net generally was more responsive). Again, I can't speak to the speed of 4Net's internet (would love a review from someone who has tried their Internet) since my interactions were mostly with customer service and scheduling installation.

This is by far, the best internet service in Puerto Rico we've ever had…read more In the past 5 years or so of service, it has only gone down once for a day. The download and upload speed of 1000 mpbs is industry leading. Excellent value eery day. Even when the power goes out, their service is maintained. Forget Liberty or Claro, get Optico.

They always convinced you they have a great internet but our experience is horrible. I have a…read morebusiness and depends on clients calls. When you call to customer service for an interruption of service they always say they check on their system and is runnig good and thats it. Many times I requested a technician many times and they always charge for only the visit. They us a third oarty phone service provider that gives a poor service. We have a lot of clients that when they visit us says they've trying to call but call didn't go thru. I'm changin to another service provider. I don't recommend this business.

I don't have many options for Internet service where i live so i've had to rely on satellite…read moreproviders. This one has been the best by far. In the years i have been a client they have always provided reliable service and speeds. The few times i have required technical support they have always resolved any issues in a timely matter.

From the owner: Ten la seguridad de que tu internet va a estar disponible cuando lo necesites.read more

Big Dog offers the best service in Ponce. Este edtablicimiento ofrece El mejor servicio en Ponce.read more

From the owner: Why Satellite TV and not Cable? From a green perspective, Satellite TV has a far smaller footprint…read moreon the Earth than Cable. It helps to understand how TV service is delivered by both technologies to see the advantage of Satellite delivery.

Honestly, dealing with this company has been a nightmare. The service is unstable and of low…read morequality, and on top of that, they added hidden fees to the invoice--all clearly after signing the contract. At this point, we might as well have been sending smoke signals. Absolutely unacceptable and unprofessional

Terrible servicio , no son claros con su políticas de cancelación aunque no hayas firmado ningún…read moredocumento. Llame varias veces y en menos de 3 meses se hicieron más de 4 citas técnicas donde solo vinieron 2 veces . Estoy en la sucursal de Fajardo y pedí los documentos escritos donde aparece mi firma en el contrato y nunca me la dieron. Nunca me pidieron id al comienzo de la visita en la tienda y me la terminaron pidiendo para entregar el producto. NO recomiendo está compañía de internet para nada !!! Be aware!!!

Everything about Liberty sucks, the customer service, the billing process, the app, and the…read moreinternet overall. I had tried to get wifi in my house, took hairpulling to find out when the guyu was coming. Finally he came and didnt tell me I needed" FIBER" told me he would send another guy out and no one ever vcalled me or had any record of this happening Never offered to send someone out when I told a rep. Jordan Acevedo also on chat sucks, rude and doesnt answer any questions, should be reported to supervisor for some retraining oin customer questions and helpful answers. Told me they would transfer after liek 30 minutes of non progressive chatting, and then ended the chat for me to start over. Not to mention took 3 hours for someone to get online to speak english, go figure!

Terrible service. I work from home and a reliable internet service is crucial for me. The last…read moreservice interruption lasted 4 days and every time I'd call a recording would tell me that they are working on the problem. I finally, called it quits with them and subscribed to another provider. It's been over 4 months and I've had no problems thus far. To top it off, they wanted to charge a $20 " disconnecting" fee.