This initially was a great service, came with the townhome when I bought it. About 4-5 years in garage door wouldn't open with the phone app. Took multiple calls to get someone to call me. They spent hours with me on the phone on two different days, the 2nd day adding help to the call to walk me through pushing buttons on the garage door opener unit in the garage AND the app on my phone. They got it working but then my regular remote for the garage door would no longer work and still doesn't. Randomly the garage door won't open with the Webco app on my phone. Now the smoke detector has caused 2 errors on the app and is beeping . I changed the battery and it still is not right. I left voicemail for Webco 3 days ago. I haven't been able to get anyone to answer for years. They didn't call me back a year ago when I left voicemail about something else. If your alarm is set off, they are quick to call to check for safety and ask what you need. But for equipment not working you cannot get any customer service. read more