2/13/2020 Over the past few days I have spoken with several RV dealerships in a couple of different cities looking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's,  I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people. read more

Over the past few days I have spoken with several RV dealerships in a couple of different cities looking to trade in my RV. Each one I spoke with was helpful and polite..........until I contacted Webb's RV. After filling out a dialogue box early this morning to express interest in a couple of RV's, I was emails a few hours later by a representative. Typically, dealers have called me on the phone in response to my inquiries in order to introduce themselves and talk a bit about what I am looking to accomplish. Webb's chose to email me, which is perfectly fine, but the emails were short and unprofessional as if perhaps I were inconveniencing them somehow. My questions were met with curt responses and I don't think the person even told who they were. When I'd had enough, I told the person what I thought of the exchange and of course their position was that I was upset because they were trying to get information about my trade, which couldn't be further from the truth. I let them know that they were losing a sale because because of the unprofessional way the correspondence was being handled and that if that I couldn't imagine things being better throughout the deal making process. Of course the response was that it was actually me that was unprofessional, which is moronic because my profession is not buying RV's but selling them is his/hers, and that I have wasted enough of their time. It is very clear that Webb's RV collectively has no concept of friendly customer service. If a business fails so spectacularly at such a simple task as initial interaction with a potential customer, one has to assume that it can only get worse when they have your money. I will never do business with these rude people. read more

I just move to Odessa for work. Needing a few things for my RV I decided to stop in and purchase a sewer hose extension, Heating element for the water heater, Ionizing rod, and a few other things. When I got home and tried the parts for the water heater they did not fit. I went back and spoke with Suzanne Webb, she became very irritated with me telling me that her supplier sells her these items. I was able to return the heating element, but could not return the ionizing rod because it was damaged in the installation. I was going to purchase another rod, but she refused to sell to me; At which point I left. My take on this place is they are in business to make money, not to offer a service. They had little intelligence on the product they were selling and were very high priced on crap. None of their stuff was name brand items which means it comes from a third party vendor. I would suggest to travel just down the road to Billy Sims Trailer Town or Miller's. read more

We just got taken! Stopped for a bolt for our step. Came out and the guy was installing it already. Although he was super friendly and knowledgable...$49 later we have a $5 bolt installed and a new door latch uninstalled. I really think the service guy was just trying to help us out but the lady at the counter seemed to insist on charging for labor. Guess that's what happened to us "city slickers." read more

We purchased a used RV from Webb's. When we came up to look at their inventory, they didn't hover over us which was nice. We found one that we liked and they answered all of our questions. The process of buying was pleasant. They checked over the RV to make sure that everything worked. They even replaced the air conditioner. Mrs. Webb walked us through the RV and showed us how everything worked which was great because this is our first RV. I highly recommend this dealer. read more

Though they do have limited items..but good customer service plus They had the heated water hose I needed at a normal price $150 like camping world, unlike some other places in Odessa that had them marked up severely.. I mean $390!! Outrageous!! Was so glad to find Webbs Rv had them.. read more

My husband and I bought a 5th wheel several years ago. We had Webb RV sell that RV and I think we were taken. When I was completing the Texas Motor Vehicle Transfer Notification, Suzanne told me that Webb's RV Company had purchased our RV. She refused to give me the information of the new owner. My guess is that they sold it for a lot more than they paid us. read more