I was looking for a salon in my area and was recommended by a family member. This salon is…read morebeautiful and the service was amazing! Booking online was easy! I had a deep moisturizing treatment and a silk press. My hair feels amazing and bouncy! Will definitely be coming back!

My experience was terrible. I called this girl named Brianna to do my hair last minute and she…read moreagreed. I go in there, her assistant started me because she was not there yet. She based me for a relaxer and then just sat there waiting for the stylist (Brianna). She finally gets there and tells me all the stuff I needed and then begins to put in relaxer. After all that, she leaves out again but this time doesn't come back for 3-4 hours. I had somewhere to be and she didn't seem to care. I was a walk-in but it should not take 5 hours to get your hair done. She was not professional at all. After she did my hair I was not satisfied at all and I ask her to fix it but she did the bare minimum. The shop overall is gorgeous but I would not recommend going to Brianna. Instead I would go the owner especially if you have short hair.

I hired Lisa and Patsy who are mother and daughter for my wedding. Long story short, they maid me…read morepay a service fee that Venmo charged them for providing a service and told me the week of my wedding that if I did not pay the 33$ they would cancel my appointment for 8 people and myself. They came in and were not able to do the most simple half up half down and all the bridesmaids hair fell within the hour. I asked for Hollywood waves and idk what she gave me. She tried to say I asked for regular waves and I sent her the screenshot Ofer asking for Hollywood waves. She was not able to fix my hair and left without even apologizing. The mom had the worst attitude the whole time. Even my makeup artist could not believe how unprofessional they were. I wouldn't hire them. Honestly was the worst part of my wedding.

This neighborhood gem is conveniently located in the Common Brook shopping center. There is plenty…read moreof parking both in the front and rear of the salon. I was pleased that they offer early morning appointments (beginning at 6:00AM). I am not a morning person, but when receiving a service that takes a few hours, it's nice to know you can request an early start and still have the remainder of the morning/afternoon to tend to other errands. The salon is bright and clean. At the time of this review it's only been open a few weeks so there are some decor details that have yet to be finalized. I for one love the idea of less is more. Patsy did my hair. She was knowledgeable about hair care and offered me a solution for the all too common dryness that happens during the Winter. I left with a thorough wash and condition, blow dry, trim, and protective style (crochet). Apparently, there are discounts available-once you join the email list. I look forward to returning once I get the itch to switch up my style for a new look.

First visit went okay. Second visit was a horrible experience due to Sylvia's unprofessionalism so…read moreI never returned. I arrived 15 minutes early and waited 10 minutes past my appointment time before contacting the stylist (25 minutes and no one had heard from her... Another employee came out to the waiting area to see who I was waiting on and still no sign of Sylvia... so I decided at that point to contact her). She answered my call stating "I'm in route". Very short, not apologetic at all about her ongoing lateness and no consideration for me because she failed to contact me ahead of time to at least give me a heads up that she was going to arrive late to the salon... I waited about 20 more min (now totaling 45minutes without the stylist even reporting to the salon smh) and this time I text her that I was leaving because I had another appointment. I never received any response from her. I do not recommend Sylvia as she lacks professionalism and fails to communicate with clients.

Love this laid back salon. Not a bunch of hassle here. Great place to go and relax and have…read moreexcellent services done. I get my hair styled by the owner Sylvia herself. She never lets me down. She has done my cut, color and style. My hair is back to being healthy. When I first started coming here my hair was damaged. Damaged no more. I am pleased and will continue to hair my hair styled at this salon.

Awesome customer service and music. Great atmosphere and quality work. Needs improvement as fair as…read moredesign of the shop. The property manager needs to take better care of their investment property

I walked in excited to get my hair braided, but immediately regretted it. The shop was hot, stuffy,…read moreand the door was propped open with flies buzzing around. The floor was dirty, and the chairs had stains. When I said I wasn't comfortable getting my hair done there, the older stylist became rude and dismissive instead of understanding. The whole environment felt unprofessional and unwelcoming. Definitely not worth the stress.

This is my 2nd visit to Shy Watters-Federal Hill. A posh boutique hair salon. Kind staff, great…read morecustomer service, exceptional leadership from the owner. Absolutely love De'Sheara. Her meticulous braiding style is UNMATCHED! Worth the drive and the money!

I was first introduced to Shy Watters in the summer of 2016. Since then, I have been a long-time…read morerepeat (and happy) client/customer up until recently. This review is in reference to her shockingly poor customer service, not the salon itself or any of the other stylists. Due to COVID-19, appointments could no longer be scheduled using the app, clients were required to e-mail stylists in order to schedule, completely understandable. On August 12, 2020, I had an appointment scheduled for 11:00 am, upon arrival at the salon, there was a notice posted on the door that Shy had a personal emergency and would have to reschedule. I live about 30 minutes away from the salon, and although disappointed that I wouldn't be getting my hair styled that day as expected, I was more concerned that my stylist was ok and in good health. I emailed Shy before driving back home, I said I hoped that everything was ok and to please let me know when I could reschedule. A few days pass, it's now Saturday, August 15, and I haven't received an e-mail response, so I decided to call her other location, Fells Point, because I'm not sure if Shy was still experiencing an emergency and I didn't want to be a bother. I was able to get an appointment with another stylist at the Fells Point location the very next day, perfect! It's Sunday, my service appointment went well, to my surprise Shy called the stylist who serviced me and told her to give me a 40% discount, it wasn't unexpected, but I appreciated her doing that. Later Sunday evening, Shy emailed me and apologized for the cancellation, again appreciated the personalized customer service. We emailed back and forth about my current style and discussed ideas about what I wanted to do next. During the conversation, Shy informed me that she'll be back to work fully starting the first week of September and that online booking would be back up as well. Fast forward to August 21, I happened to be browsing the app and noticed that a few September dates had opened up - one of those dates being the 9th, so I thought maybe she opened her book early, but I wasn't sure so I decided to email her for clarity - I desperately needed an appointment for September 4th as I have an event to attend on the 5th, so I emailed her to see if she had any availability on that day, as since the beginning of the pandemic, this has been our primary source of communication. Her auto-reply says to give her 24 hours for a response, again me not wanting to be a bother, I wanted to give her ample time to respond. On the morning of August 25, I decided to call the Federal Hill location, because I really need to secure an appointment for my upcoming event. A woman answers the phone and I'm greeted with "Shy Watters Hair Studio," I asked "hey, is this Shy," she responds "yes, may I ask who's calling" and in a jokingly manner, I responded "hey, this is Nickole don't mean to stalk you," and then the line immediately disconnects. I'm thinking it must be a mistake, Shy wouldn't hang up on me, what would be the reason? I'm just calling to get clarity on her availability. I called back 45 minutes later just to be sure, and received no answer. And to date, she has not replied to my email from August 21. I'm writing this review as a buyer beware, yes, the salon is great, Shy does do great work, that is not up for debate. However, the way that she handled the situation was poorly done and in bad taste. I have never experienced such terrible customer service. Unfortunately, I will no longer be able to support her salon or brand. Hanging up on customers (unwarranted, might I add) is unacceptable and unprofessional. Treat your clients with more respect.

I've been trying to find a place to get highlights and a cut for so long. Every place I go ends up…read morecutting way more off then what I ask for. But this place is AMAZING. I got my hair done with Cheryl and I will NEVER go anywhere else. It looks so natural and she did exactly what I asked. I love this place.

Potential Grouponers BEWARE: you are trash! At least this is how I felt after using my Groupon…read morehere. When I first called to make an appointment I had requested a couple of specific people after reading the Yelp reviews and was told that one of them didn't accept Groupons. I thought this was odd since it is the same business, but didn't think twice about it. Then, I show up at least 10 minutes early for my appointment and my stylist was pretty late. I started to get the feeling this appointment was going to be interesting and I was right. After a short while in the stylists chair, she brings up how people who use Groupons will sometimes stiff her on tips. Then we had a long conversation about this. I didn't know what else to say or do, because I was there to try out this place through a Groupon. I am always a generous tipper and had planned on giving her more than 20% for the TOTAL services (pre-discount) before I had even met her. I know that people in the service industry work hard and are under appreciated. When all is said and done, I don't feel like she listened to what I wanted but I am not scoring this place on the fact that I am not pleased with my results. I have rarely found a stylist that fixes my hair the way I want. My score is strictly on the customer service. The place is clean and looks up to date and that is what I am scoring. The other three stars are missing because I felt the stylist was unprofessional and insulted me. Not every Groupon customer is looking for a deal to stiff you on your tip, but I think most people wouldn't have tipped the appropriate amount because some would consider it sub-par treatment with an attitude like that. No one is forcing you to offer Groupons and you should stop if you don't like these customers. If you are paying full price then you are probably fine, but I have come to realize (the hard way) that these places offer Groupons for a reason. Usually, the services offered aren't that great anyway. I think I have finally learned my lesson.

I do not recommend this hair salon at all , Every one was Friendly at the salon , But they simple…read morecan not do hair I left there in tears and been in tears every since , Firstly they dyed My hair a color I did not ask for My hair is now orange and cut my hair way shorter than I asked . The owner did attempt to fix My hair but she cut it very short and when I got home I discovered one side of my hair was cut uneven and shorter than the other side , They destroyed my hair , I had been in tears every since I left this salon I percent do not recommend this salon !!!!!!!!!!

This was my first haircut since moving to Maryland and since the Rona took over the world and I was…read morevery happy with my choice to try this salon even though no reviews on Yelp. I am terrible with names so I cannot say who cut my hair but they we're quick to set up an appointment and friggen nailed my haircut. It has been YEARS since I got a haircut that was exactly what I envisioned in my head, thank you ladies so much for making it happen! The location of the shop is a little hard to find, it is a commercial space shared with an apartment complex, so calling ahead really helped, they helped me find the shop since my GPS kept pointing to the building across the street. Check this shop out, I'll definitely be back, the prices are so reasonable and the hair stylists are friendly and accomodating.

Honestly one of the worst decisions I ever made regarding salons. Her communication skills are not…read moreup to par. When I entered her establishment she did not greet me. She did not listen to me nor what I required for my hair. She kept oddly debating me about keratin treatments. It's never that deep. I was very dissatisfied with my hair results. Then she said that what she decided to with MY HAIR looked better than what I WANTED! He kept emphasizing the volume and density in my hair and wishing she had it. I asked for a roller set and a medium heat blow dry for a voluminous look. She gave me a moussed flex rod set. Curls were tighter than I wanted. Completely unprofessional. Don't recommend at all. I was there for over 3 hours. I genuinely don't think she knew what she was doing. She was using a hard brush and I had to ask for a softer brush. Ripping my hair. My hair was as stiff as ever. I can't wait to wash it out. These hair dressers nowadays don't specialize in hair care anymore. Very disappointed because I had higher expectations.

I requested an appointment and never heard back from the salon. What a horrible way to run a…read morebusiness. I was excited to try a new salon but never had the opportunity due to it being a poorly ran business. I made an appointment with another salon that was accepted. I suggest for others not to waste their time with this place. There are other salons that are eager for your business.