I've been trying to find a place to get highlights and a cut for so long. Every place I go ends up cutting way more off then what I ask for. But this place is AMAZING. I got my hair done with Cheryl and I will NEVER go anywhere else. It looks so natural and she did exactly what I asked. I love this place. read more

Potential Grouponers BEWARE: you are trash! At least this is how I felt after using my Groupon here. When I first called to make an appointment I had requested a couple of specific people after reading the Yelp reviews and was told that one of them didn't accept Groupons. I thought this was odd since it is the same business, but didn't think twice about it. Then, I show up at least 10 minutes early for my appointment and my stylist was pretty late. I started to get the feeling this appointment was going to be interesting and I was right. After a short while in the stylists chair, she brings up how people who use Groupons will sometimes stiff her on tips. Then we had a long conversation about this. I didn't know what else to say or do, because I was there to try out this place through a Groupon. I am always a generous tipper and had planned on giving her more than 20% for the TOTAL services (pre-discount) before I had even met her. I know that people in the service industry work hard and are under appreciated. When all is said and done, I don't feel like she listened to what I wanted but I am not scoring this place on the fact that I am not pleased with my results. I have rarely found a stylist that fixes my hair the way I want. My score is strictly on the customer service. The place is clean and looks up to date and that is what I am scoring. The other three stars are missing because I felt the stylist was unprofessional and insulted me. Not every Groupon customer is looking for a deal to stiff you on your tip, but I think most people wouldn't have tipped the appropriate amount because some would consider it sub-par treatment with an attitude like that. No one is forcing you to offer Groupons and you should stop if you don't like these customers. If you are paying full price then you are probably fine, but I have come to realize (the hard way) that these places offer Groupons for a reason. Usually, the services offered aren't that great anyway. I think I have finally learned my lesson. read more

So I bought a grouon and tried this disaster place, Joan was friendly, smiling and felt like she was listening to me. But she got done in like 10 mins without even parting my hair or cutting the layers at all. She did not even offer to blow dry and was like you are done as if she was rushing. Also in between the cut, her previous client was unhappy so had to go resolve that. And seems pretty rude behavior and rushed with me. She never had a courtesy to ask for if I like my cut or not. And when i asked her how long was her employment, she said only 7 months while I asked for some senior person. Completely horrible service. Just looks fancy but they don't have basic courtesy. Do not buy a groupon they are completely rip off. They charge a lot if you have little length and volume. So i called them day after my hair cut to Let them know what kind of hair cut was that, owner Cheryl said well we cant keep everyone happy since we are in customer service business and she said i am sorry but i have to rush. No sense of apology or any kind of consideration. And my hair cut is all uneven and i have togo now to my regular salon now. read more

Image Hair Studio - My hair cut is all uneven and looks bushy. Horrible service ever got in my life. - Hair Salons Near Me - Columbia, Maryland

The salon is very nice, comfortable and welcoming. I have been looking for a new hairstylist and I saw the reviews for this salon were very positive so I was excited to try out the groupon for cut and highlights. Unfortunately I was not at all happy with the results. I received a cut and highlights from Kristen. Kristen was very nice, and the haircut was fine, but I am very disappointed with the highlights. There are MANY more highlights on the right side, than on the left and they are not even remotely close to my scalp. One in particular is almost a half inch away!! It looks like I have about a month and half of new growth before the highlights start. I only got my hair done a week ago! I will have to get this fixed somewhere else. I will not be returning. read more

Image Hair Studio - Highlights by Kristen after one week. Over an inch of hair missed at the scalp. I could have done better myself! - Hair Salons Near Me - Columbia, Maryland

I've been getting my hair done by Cheryl for years and she does an exceptional job on both cut and color. My daughters also go and have always had a wonderful experience. I read the other review and have to say that I kinda miss Art greeting me at the door! He was always very sweet and gracious. read more

I bought a groupon to use for a haircut, style, and deep conditioning. They were super nice when I went in and took my right back. The girl shampooing seemed nervous, or anxious maybe, however did a fine job, even though I did get a little wet. I don't know what they consider to be "deep conditioning", but in my experience it has been a sit on your hair for a while the wash out experience. That was NOT what happened...but I didn't think of it at the time. My hair stylist was very nice and did exactly what I asked (just a trim). She was very quick and didn't spend time asking if length was okay, how much shorter, etc. She seemed to assume she knew what she was doing (I had never been to her before...) That being said, it was a fine haircut. Honestly, I wouldn't do it again just because I paid 27 for the groupon, then 20 extra for my length. I was only in the salon for MAYBE a half hour, and got a hair cut that I could have paid 20 bucks for at a chain store. Nothing fantastic, nothing bad, and my own fault I guess. read more

I don't know where to start...... Kristen was my stylist. She was very nice but gave me the worst haircut I've ever had.... to a point where I almost want to cry every time I look in the mirror. I asked her for a TRIM. 1-2" off. Plus layers. She cut off about 6". And my layers are so sloppy and uneven. So disappointed and heart broken right now..... read more

Used the groupon as well, got a haircut with Erica, it was great, fast and accurate. I still like it two weeks later. Thanks! read more

I purchased a Groupon for a deep conditioning treatment, cut, and blow dry. My appointment was with Kelly and she was great! I went in with the intention of just getting a basic trim, but she suggested some face framing layers and cleaned up my ends - they definitely needed it! Kelly checked with me twice to be sure I was ok with the amount she was cutting, which I really appreciated. Kelly also suggested some ways to style and gave a couple other tips, but was not at all pushy about products or additional services. I had a great experience and will definitely be back. read more

I was given a Groupon for this place by my cousin, and had high hopes after reading the reviews. I was not disappointed! I got Sheena, and she was fantastic! She gave me one of the best haircuts I've ever had. She was very methodical and thorough with the cut and styling, and made sure I got what I wanted. All of the staff seemed friendly and knowledgeable, and the atmosphere is welcoming and stylish. I've found my hairdo go-to. read more

Friendly service. Was talked into (selling strategy to make more) more service then needed....can't even tell and my haircut was uneven....butchered actually. I called but never got a return call. Looked like a first day student cut read more

Here was my experience- I will start off by stating that I never even received a hair cut. The employees were so rude I left before they even touched my hair. When I stopped by to check in at the front desk 10 minutes early, I was ignored by a woman on the phone for about 7 minutes. She was chatting with what I assumed was a friend, about Facebook photos and new guys they were dating versus the last guy, etc. Finally, a sweet younger lady with blonde hair came over to see if she could help me, and she did. She showed me to the waiting area and told me it would be just a few minutes. My hairstylist was "finishing up" with a client. But she was just chatting with another co worker. I was sitting right across from her- and she continued to chat for another 20 minutes past my appointment time. She finally acknowledged me, and brought me over to a chair and station still completely covered in hair. I work in customer service, I try not to be bother, so I let that go as well. We started to chat about what I wanted to do with my hair, and then I took it down from my ponytail, and she mentioned the $20 "long hair fee". My hair only comes down past my shoulders maybe an inch? She explained to me that the charge is to compensate her for her time... And that was the final straw for me. No one asked me about the length of my hair when I made the appointment- so where is this extra time being scheduled? Was the length of the appointment different, and if so, how did they know if they didn't ask. Additionally, how do you know then when to schedule you next appointment, and the one after that, etc? How does your day not become a mess of tardy appointments from that point on, then!? I don't buy it, she certainly had little regard for my time, starting my appointment 20 minutes late all on her own. The cherry on top was her snobby comment at the end, when I said I had never encountered this kind of fee. She replied "It's what all professional salons do, so you probably don't encounter it at the cheaper places". I took my stuff and left. read more

Went to Kristen today for a color and a haircut. She did not spend any time asking me what I wanted but instead went back and started mixing colors (did not show me swatches or match my color or anything). Result: my roots are amber brown and the rest of my hair is black. Looks bad and will fade. She also did not want to discuss what type of cut I wanted. I asked her if she had any ideas for a new style. She didn't and just told me what she was planning on doing. When I told her what I wanted she just got upset. I left looking like Liza Minelli and it looks terrible. I won't go back. Really prefer more experienced and communicative stylists. Could have spent half as much and gotten better results. read more

I have gone to Lisa 2x and receive many compliments on the great job on the highlights/lowlights and cut. She really tries to listen and interpret your vision read more

Finding a new hair stylist can be nerve racking! Sheena was recommended to me when I decided to find someone new, so I gave her a shot. The way she listened to me thoroughly and asked me questions is a direct result of experience. She is def not your average stylist- she is confident but at the same time, humble. Sheena did a beautiful job giving me a bob with stacked layers in the back and dirty blond hair. My hair cut is remarkabley symmetrical! My hair tends to pull golden tones when lightened. She did a magnificent job at combatting the red/yellow/orange(warm) tones and pulled off a cool, ashy blond, multi dimensional color that I asked for. I knew when she dried my hair, THEN grabbed the shears to add texture and thin out my thick hair- that I had found my new girl! It looks fabulous! I highly recommend her to anyone looking for a new, skilled hair stylist. read more

I had a very pleasant experience at this salon. I purchased a Groupon that included cut, full highlight and deep conditioning and had no issues using the Groupon. My stylist was very friendly and asked me questions throughout the cut to ensure I was happy with what she was doing. I am really pleased with the cut and highlight and get lots of compliments. I would recommend this place. read more

I was referred to Cheryl over ten years ago when I asked for a stylist who would respect long hair. She's made me more beautiful every year. Cheryl really goes the distance to make a lovely studio space and relaxing experience. read more

I was in need of a new hair stylist and wound up at Image 6 years ago via a friends recommendation. I don't let anyone but Cheryl cut my hair now read more

Got here for my appointment 10 minutes early. No one at the desk. A person comes over , checks my appointment and says she'll need my Groupon. I wait. Standing at the counter. 10 more minutes go by and no one offers me a seat to sit or anything even though there are couches on the other side of the room. Finally, Kristen comes over. She was super nice, took my Groupon and started right away. She colored my hair perfectly and I almost forgot how nice it is to have someone wash your hair, lol. Everything came out great! The only reason this review is a 5 star is because of Kristen , not the initial last who talked to me and didn't offer me to sit down. read more

This was my first time at Image Hair Studio. Place is nice and comfortable. Kelli was awesome and super patient with me. I wasnt sure what exactly i was looking for; however, Kelli did an awesome job helping me brainstorm ideas. I have extremely dark hair and she did an awesome job lightning it. I still have another session before my hair is exactly the way i want it. Kelli's customer service was the highlight of my visit. Great Job Kelli. You are awesome and make such a great contribution to Image Hair Studios. read more

I love Image Hair Studio. The stylist are very thoughtful and kind and do a wonderful job. Kristin did my hair and did a FABULOUS job. I would highly recommend her. She is very professional and is extremely knowledgeable. People compliment me on my hair all the time. I am a very happy customer and highly recommend this salon. read more

Got a haircut and partial highlights here last year with a groupon. They automatically charged me an extra $20 because I had hair that was shoulder length. For that reason, I won't be going back, even though the location is actually very convenient for me. read more

Wow, talk about attitude! I couldn't even make an appointment without the girl on the phone snottily asking if I had a groupon or coupon, because they wouldn't take it. I guess this salon really doesn't want new customers! read more

Went here with a Groupon back in Sept. Erica did a fabulous job and I got lots of compliments on my haircut. I gave Erica free reign on design (after telling her about a few issues) and she found a cut that works way better on my thinning hair. Going back today for a 2nd cut. Highly recommend!!! read more

I came here with a groupon over the weekend and was really skeptical after reading some pretty terrible reviews online. However, my experience was anything but. I was greeted by a friendly receptionist and my stylist Kayte was wonderful. She did highlights and gave me the exact cut that i wanted! read more

I called because i had some questions about what services would fall under the groupon. I talked to Erica on the phone and she was extremely rude. I had a legitimate questions and I was having a hard time understanding certain things and you could tell how tired she was of my questions and how she thought I was stupid for not understanding. I felt like I was not worthy their time because I had purchased a groupon. I wanted to support a local business, however I will go elsewhere. they will not get my business with costumer services like that. read more

I used the Groupon and had the stylist Kristen for hair cut and highlights - LOVED IT! Kristen is a sweetheart and is very down to earth. I have naturally black hair and got caramel highlights. It is literally the best highlights i have had in the past 6 years. I have definitely found a new permanent hair stylist. I am sometimes hesitant to use Groupons but this one really worked out. read more

The Stylist was very nice and the shampoo girl was amazing! So those are the positives. The negative, I went in to have my roots touched up; and wasn't really sure I needed any additional highlights; and wanted a haircut. My hair had a golden strawberry type coloring. The back of my hair is darker so I specifically said match the highlighted color, I don't want my actual root color . The Stylist joked with me and said "don't worry I gotcha". I have had the darker root color applied before and definitely didn't want that again. I let her know that I understood that it might entail more maintenance. The outcome was my gray roots were traded for a medium to dark brown. I now have a dark brown band framing my face and my roots; I was extremely disappointed because I had clearly communicated what I was expecting. When speaking to her, she said "I thought I would give you some depth". Unfortunately, I didn't want depth, I wanted what I had come in for. There was an additional sixty dollar upcharge for the root color. She was going to speak with the Manager, to date I haven't heard a word from them. Very Disappointed Customer read more

I went to Kristen today with the Groupon and loved her, definitely going to her from now on. Talkative and very nice. I liked her better than my previous hair dresser (who i also liked). I got a trim, my dead ends off, redid my long layers. read more

I have never stayed with one stylist or salon for over one year, until I found Image. This is a great salon, and my hair has never looked better. Ask for Missy! read more

I had TWO horrible experiences here with Kayte. I always give stylists two chances, they have off days, the first time I went, I asked her to lighten my dark brown hair, she proceeded to bleach my roots, leaving me with months of awkward hair color. Not to mention, she added a lighter color to the roots, without the giving me lighter hair overall at at all. It was awkward. The second time, I went for a subtle cut, where she chopped my hair leaving me with hair 4 inches shorter in the front than the back, and it was not even on both sides of my face. She also cut my bangs dry, which resulted in huge chunks that should not have been bang, turning into and awkwardly wide bang. I had to go back and have the owner fix it, and she had attitude. I will never go back, and she should not be in the cosmetology field. I don't know how she keeps her job. read more

I nervously bought a Groupon for this salon and so glad I did! Kristen made me feel at ease the moment I walked in the door. And she understood curly hair! I will definitely be going back to this salon. And a shout out to Emma for the awesome wash and deep conditioning! Excellent! read more

I got my hair done here about 6 months ago and when I left I was in a hurry and didn't really check the color. The next day when I awoke and took a shower, I noticed HUGE lines all over my hear and HUGE quarter sized circle in the middle of my head. I think the service was rushed and poorly executed. I only made the appointment here because someone said they do a good job. I would AVOID this place at all costs. I have gotten better color at the Hair Cuttery. read more

God forbid you go to this place with a Groupon - my sister and I made appointments to get a hair cut and deep conditioning treatment for $25 (what a deal right!), and then arrived about 7 minutes late due to an accident on US-29. When we arrived, we were greeted by a very unprofessional woman who claimed that the appointments were a half hour ago! However this is hard to believe when my sister called not just once, but TWICE to confirm the date and time of the appointment. Something a little fishy was definitely going on here....she claimed that she was strict with the Groupon holders because many were coming in - understandable, however, she was incredibly rude and unappreciative of our business throughout the entirety of the conversation - to my surprise she was the owner, which I would have never guessed based on her lack of poise and customer service. I really will probably never understand how two employees conveyed the "wrong" time over the phone TWICE if this is the truth...however I would have been more than happy to reschedule had this woman not been a COMPLETE ...you know the word I would use here ladies. BTW also if you have a Groupon - another reason not to go ahead with this place is because she was very strict with the timing - 30 minutes per Groupon holder. Now if you ask me how you could possible have a shampoo, haircut, blow-dry, and deep conditioning ALL within a strict half hour, this place must be purely magical! Or they just do a crap job to those who hold these Groupons in their possession. read more

This review is only based on my last experience. I went in on Saturday for a haircut I usually go to Sheena ( who always does a great job) but she was booked so I figured trying someone else would be ok since I just wanted a trim and I really needed it cut that day. I was completely wrong. I have never had such a bad haircut and she didn't listen at all when I said just a trim. She took off at least 4 inches and it is so uneven. Unfortunately I will not be going back to this salon. read more

This was my first time at Image Hair Salon and I will NOT be going back. I should have known that it wasn't going to be a good place since it took me 4 times of calling before I got in touch with a receptionist who wasn't exactly the friendliest person. I booked a cut and color and didn't have any special preference on stylist so I was booked with Kristen. From the moment I sat down in her chair she seemed pretty shy and unsure about herself. As I explained what color I was looking for (A warm chocolate brown color) she acted as though she had the perfect formula in mind and we decided on a color by looking at a book. As she was doing my hair she kept talking to the other coworkers and completely ignored me. The other employee's were loud and obnoxious, not to mention some of the topics they were talking about were totally inappropriate. She applied my color very quickly and sloppy, she got color all over the side of my face and didn't even bother to wipe it off before she set my timer and disappeared. After my time was up I got a shampoo that couldn't have been more plain and disappointing. It felt like I still had shampoo in my hair. (I couldn't really tell the color yet because my hair was wet) When I sat down for my haircut I explained I like long layers and not a lot of length off because I'd been growing my hair out for a while. She said she understood what I wanted and proceeded to cut a few INCHES off my length. I hadn't noticed how much she took off until she got around to the front and sides of my head. While I wanted to scream and cry there was nothing I could do at that point but I expressed that I wanted LONG layers again, nothing too short. When she got done cutting the layers into my hair and blow dried my hair IT WAS AWFUL!!!! My roots were RED while the rest of my hair was more brown. it was blotchy as if she missed some spots and my hair was AT LEAST 2 inches SHORTER than I wanted and my "Long layers" were SHORT AND CHOPPY!!! I was so upset and on the verge of crying that I just paid and ran out. I made an appointment at a near by salon to get it fixed. After this TRAUMATIZING experience I called to complain to the owner but when she got on the phone she seemed like I was wasting her time and I was probably JUST PICKY!!!! Never in my life have I felt so disrespected. I WILL NOT BE BACK and I DON'T RECOMMEND this salon to ANYONE!!!!! read more