Today at 10:10 AM, I received a call from your delivery team while I was in a meeting. I…read moreimmediately disconnected from the meeting and called back--only to be placed in a queue. While I was on hold literally 1 minute later, I looked out my window to see the van already driving away. In total, they waited no more than one minute before leaving. I even ran down the street to catch them, but they did not stop. When I finally reached a team member by phone, he told me he would ask them to return. This was just five minutes after they had left my building, yet the delivery team flatly refused, citing their "schedule." They had already marked the delivery as failed, despite not giving me a reasonable opportunity to accept it. To be clear: I rearranged my entire day to be home for this delivery. For the team to provide a single minute's grace before abandoning the delivery is not only unprofessional but also utterly disrespectful of customers' time. At no point was I given notice that they were on their way, which would have allowed me to be ready at the door. I now have no choice but to rearrange my commitments again for Friday, hoping this time the delivery team will allow more than 60 seconds for me to walk downstairs. Am I expected to camp outside my building to ensure they stop long enough to fulfill their obligation?

The customer service agency's are absolutely terrible and unacceptable. The delivery team lads, I…read moreparked just a couple cars up the road from my own front door to witness the delivery team attend & not knock the door & took a photo of the door and went back to there van to drive off this was second chance at trying to get my delivery, I ran up & confronted the lads that then came out with every excuse as not to deliver the sofa including measuring with out a measuring tape or even seeing the property inside or door up close. I put pressure on and was not letting the item I already paid for go away so a a mix of myself and the delivery lads the sofa was delivered. We have a lot of stuff delivered off online inc large & small and medium no issues ever before, after google checks others have experienced the same issues. They Ignore my complaints and the attitude was disgusting , myself we waited for 4.5 hours after the delivery time slot start from on the second occasion in the car. Avoid at all costs this company, the RANGE and wilko use this company. In all the years I have never ever posted a negative or even a post with all the orders we have had over the years. The stress caused was unnecessary and not acceptable with for an item I had paid a lot of money for. The first delivery missed meant our daughter had a birthday at the new home without a sofa & on camping chairs and all our family, the second attempt meant myself and my autistic son getting up at 6 in the morning and sitting in the car outside the address in wait for a delivery that then showed up at nearly 10 o'clock any way, absolute jokers. Then the range are no good with there own service team with for issuies to be resolved or even talked about. Absolutely shocked at there hole attitude over myself spending a lot of money with this company. Avoid avoid avoid

What.....a review not about something I have stuffed into my face this weekend....who knew! This…read moreweekend has been a lot about moving house and this place has made my life a lot easier thankfully. The building itself is just on the edge of Digbeth and the gay village so perfectly located for someone like me that needs access to the stuff in there all the time for work. The other good thing to note is you can get in and out of this place 24 hours with no extra charge.....ideal for me also. Not knowing anything about storage they guy on the counter made it as easy as possible for me....finding me the right size room for my stuff and explaining how to get in and out of the place well. I also picked up some flat pack boxes and tape while i sorted the unit which was great again just making things easier during a time where stress levels can be at an all time HIGH. One final thing to note is the flexibility this place offers you can change the size of your room or cancel with only 30 days notice....if I have stuff to store in the future I know where I am coming :)

From the owner: Access Self Storage Birmingham Central offers a wide range of storage solutions for individuals and…read morebusinesses, alongside packaging, telephone answering and mailboxes. Security and excellent customer service are our priority and the friendly team is on hand to help you with your storage needs seven days a week. Located on Sherlock Street, Access Self Storage Birmingham Central is easily accessible.

Excellent service, great storage spaces. Very clean and climate controlled. Ideal for when I moved…read moreback to the West Midlands. Only down side is that access times are slightly limited but this is just down to security purposes. Would definitely use again and would recommend to anyone.

Very good service, everything easily explained and able to view the units before making our…read moredecision. Reasonably priced and clean and tidy.

My husband had his stuff there for many, many years! Then one day we flew to England just to…read moreretrieve it and get it shipped over to America where we live now. It was such a good experience--the staff there made it as easy as could be! They helped us dispose of items that were not worth enough to ship, and got us the right size boxes for cheapest shipping. Thanks for the years of service and the help, that day!

I've rented a unit for a few months last year -mid pandemic- while i was looking for reasonable…read moreaccommodation. I had no major issues in the 2month while i was there, other than it's a big greenhouse on the first floor and 30+ degrees Celsius are common when outside is 20ish. This can make moving in/out even more uncomfortable. Why the 2-star rating you may ask? It's because of the atrocious refund "policy". I've paid another month even tho I've already given my notice. When it came to the refund of overpayment, they INSISTED they can only give me a cheque rather than transferring the overpayment to my account, in the MIDDLE OF A PANDEMIC. It's bad enough i had to go back to pick up the cheque in person but here is the twist: on the cheque, where they had to write the amount with letters, they used a combination of letters and numbers which got obviously refused by the bank. Now it took me a good 4 months to visit my bank in the first place, i then misplaced the cheque and forgot about it...which is what they hope for i assume. Consumer Contracts Regulations. s34: (7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction unless the consumer has expressly agreed otherwise. Please be careful and maybe consider other companies, as if they pull things like this on a customer who only stayed a few months, god only knows what else they try. I highly recommend checking trust pilot for horror stories...those will send a legitimate chill down your spine just like the famous character Freddy Krueger did when you were 11 and your parents sent you to sleep, but you secretly watched it anyway. Stay safe

We have used these a couple of times myself and found them to be very all so recamended to ssome…read moreone and they were very pleased would use them again

From the owner: Kingswinford Removals offer a prompt, professional and reliable removal service to clients…read morethroughout the West Midlands. We provide storage facilities, perfect for the residential & commercial client.

I can highly recommend this company, they were brilliant! Really helpful, the prices were…read morecompetitive, and more importantly the prices were guaranteed not to go up! (We had a bad experience with a different storage company in the past that gave us really low prices to begin with then upped them after the 'offer period') Admiral gave us the use of a van free of charge to take our furniture into storage and free boxes. They made everything really easy for us and when we took our furniture out of storage they gave us a refund on the spot for all the unused storage days the other company made us pay for about 2 weeks after we'd taken our stuff out. This company seem really switched on they are upfront with everything so you know exactly what you're getting for your money, if I have to use storage again I won't hesitate to go straight back to Admiral Self Storage.

They offer you a free van just to bully you when using the service. Everything was perfect until…read morecheck-out do NOT recomend! By the way, you have to pay for the free van insurance, bla di bla di bla