Victoria Norman did a great job with my shutters. The consultation appointment was very…read morestraightforward. Norman answered all of my questions and had samples available during our meeting. He gave me helpful feedback on what would look best in my home as I worked through figuring out what I wanted. The end result looked perfect! They blend well with our other trim work, and look beautiful! The ordering process was very quick and easy. They are custom-made so it took a few weeks for that, but once they were finished, the installation was also quick and easy. Overall excellent customer service, excellent craftsmanship. I would highly recommend.

After visiting several stores and meeting with various people, we made the wise decision to go with…read moreVictoria Norman for new window coverings. We couldn't be happier with the outcome. We were able to select from high quality products and various price points. Working with Norm was a pleasure. He came to our home more than once and gave us excellent suggestions about both shutters and shades. We found him to be honest, knowledgeable, patient, and responsive. He was never pushy but asked the right questions to help us make decisions. He is generous with his time and double checked everything before our final order. We couldn't have asked for more.

I have used Daniel's Design House several times and have always experienced great service and…read morecraftsmanship. Reasonably priced. Highly recommended!!

This was our first time using Daniel's, and we are grateful that we did. We had an absolutely…read moredestroyed leather recliner, and we felt like our options for picking a fabric that would hold up were severely limited. We had read that Silicone fabric is revolutionizing residential spaces, serving as a sustainable, eco-friendly, and high-performance alternative to traditional vinyl and polyurethane faux leathers. When a salesmen dropped off some new Silicone samples at Daniel's, they alerted us, and the rest is history. It's great to know that we can just wipe it off -- no conditioning needed. We can't stop admiring the chair now; it looks great. We will return to Daniel's for any new projects.

Our vertical blinds broke and the company that sold them couldn't fix them. We had a friend…read morerecommend Skyline Window Coverings. Their salesperson was upbeat and very professional. A few weeks later, a cheerful installer came, removed the broken blinds and installed our new blinds within an hour. We are happy and satisfied with Skyline in all respects.

Wonderful experience with Jenna and her team. This is a very concierge experience, they have…read morebeautiful quality Hunter Douglas products and the team as well as Jenna are very responsive and knowledgeable, dedicated to excellence from the beginning to the end. We did beautiful draperies and shades and couldn't be more thrilled with the results as well as the quality. I was deciding between the Shade Store and Skyline, I am glad I went with Skyline, they were much more professional and Jenna was more detailed and seemed to just connect with my vision.

The saga started November '24 when the 25% Black Friday discount offered some pricing relief. We…read moreordered 9 shades, 4 roman and 5 solar shades. They were delivered early February. The Roman shades were a disaster - see the pictures rolled up. The refrain was "they will eventually develop memory and not look like that rolled up." No such thing. They did not look that great rolled down either as the wrinkles remained. And to put salt on the wound, one of the four roman shades malfunctioned within a few weeks. The "Customer Experience Manager" wrote one email saying they will replace them. And it took many emails to get one back. I am reluctant to give them credit for agreeing to replace them but given how bad they looked, cannot imagine any customer being satisfied. So we ended up with regular vinyl shades which are not ideal in a set of south facing windows as they get very hot and also have no insulating properties. And, roller shades cost about 20-25% less than roman shades, but they actually wanted to charge us extra for the downgrade - and did I mention we had a 25% discount which evaporated? And the 5 solar roller shades in the bathroom - they are the highest grade of solar shade they offer and all I can say they do a worse job in keeping the heat out than the 20 year old natural fiber shades we discarded. The moral of the story - the Shade Store is living off a legacy reputation that it can no longer support. Maybe it is because they were sold to a PE firm? The Shade Store is not worth the price premium.

I recently went back to the Shade Store in Westlake Village…read more It was easy for me to pick out fabric from the samples provided. Luis was the consultant who assisted me. He was detailed oriented, He assisted me with his product knowledge. It was a pleasant Experience from beginning to the end. I would recommend Shade Store, and Luis. I always appreciate good service!

I found this company based on Yelp reviews. Then I learned they were also highly recommended by my…read morecontractor. This is a superior company that provided superior customer service and very beautiful product. Installation happened on schedule and exactly as promised. My big sliders operate SO smoothly. I'm looking forward to them blocking lots more summer heat than my old ones did. Nikki and Greg were a pleasure to work with.

Wish I could say a lot about this place. But I can't. I…read moreactually spent more time alone waiting for Someone to speak with me then flipping through their book of options. I went on a Saturday morning, there was one other couple being helped by a gentleman. And there was another gentleman there at a desk. Neither greeted us. We actually stood waiting thinking the gentleman on the floor was going to at minimum acknowledge us. He didn't. So we cruised the small space and the blinds/shutters on display. I'm surprised to had been referred to this spot seeing as there were not a lot of options for what I was sent for, vertical blinds. Clearly this places focus is on more high end shutters. When we were finally helped, the guy was polite and like oh well since you're only interested in those and pulled these books out the back (like old crates lol) which were the different colors and material types of vertical blinds they have (limited). There wasn't much conversation /education on the vertical blinds and no options or advice outside the couple books we'd been presented. If you are a homeowner looking to do some plantation shutters, etc. and spend a lot of money, this maybe the spot for you. I typically do not like to do business where I don't get a warm vibe organically off the top. Especially when I walk into your place of business. But it's cool because I truly felt like they knew who they wanted to sell to and who they didn't ‍.

Look at the latest shutters -- we keep asking ourselves why we waited so long…read more This family business continues to deliver over and over -- it's why business started this way before getting clogged in AI Phone robots like the big franchises that claim 3 day blinds are best. This team is responsive and does what they say they will do. we've now worked with them three times -- Brandon has built a team that supports people from ideation and making sure we got exactly what we wanted with Chad to delivery and installation with David. They genuinely care, pricing was better than others with an higher quality and while all of our windows are now done, we hope others read this and continue to support their business. You'll be happy you did!

Terrible customer service. Very impolite phone etiquette. Unwilling to go the extra mile for…read morecustomers. Stay away

I hired Shutters and More to install shutters for two bay windows. I got pricing from several other…read morecompanies and theirs came in the most competitive. During the initial visit they came out to take measurements. I let the employee know that I specifically wanted the mid rail of my shutters to line up with the mid rail of my windows (they are the type that slide up to open) so he took extra care to make sure everything matched up. A few weeks later they returned to install the shutters. I've had them for about a year now. I recently called them for a warranty repair (a couple of the frames were rubbing together, likely due to settlement) and they came out within a week and fixed them free of charge. Overall just a very solid experience. They're a responsive, no hassle company and their products are well priced and good quality.

This review is a little late, but I want to share that this company installed plantation wood…read moreshutters in my living room in July 2009. They have held up beautifully. They still look new. I only had issues with the plastic hardware cracking and needing to be replaced. I called the office and asked about the cost of just the hardware. To my surprise, the person I spoke with didn't ask how many pieces were broken; he asked for my address, and a few days later I received the hardware. The replacement hardware he sent was generous. Now, that's what I call exemplary customer service and satisfaction!! I will call again soon for another quote.

Shutters Express was awesome from the very beginning! It's a family-owned business, and you can…read morereally tell they take pride in their work. Jose and his son Carlos were incredibly professional and efficient throughout the entire process--from the initial measurements and quoting to the final installation. The shutters look fantastic. I would definitely recommend them to any friend or family member looking for high-quality work and great service!

Needed some work on my plantation shutters. Some of the shutters were broken off from the main…read morerailing. Shutters express was fast and affordable.