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    We Create Beauty

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 months ago

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    Intown Craftsmen - A great use of a small space

    Intown Craftsmen

    (17 reviews)

    Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for…read more$1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered. In response to Intown's reply: We did pay $600 more to fix the hidden trim work. We didn't feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job. We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

    I was sitting at my kitchen table for dinner with my family when I felt a drop of water hit my…read moreshoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning--a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn't hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my "to-fix list" and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn't catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn't yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

    We Create Beauty - contractors - Updated May 2026

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