A lot could improve here…read more
We waited over an hour for a patio table for our party of six because we had our two small dogs with us. The patio is first come, first served, so we understood there would be a wait. About 20 minutes in, we decided we'd rather just get our food to go than continue waiting, so we ordered at the bar.
We were told we couldn't get our food to go because there was no one available to box it up in the kitchen--they were too busy. However, they could bring our food out in baskets with some boxes so we could box it up ourselves... because apparently putting food in boxes is harder than putting it in baskets, and it makes more sense to dirty a basket instead of boxing it up. Their logic--not mine.
We eventually got a table, and then waited another 20-30 minutes for our food.
After an hour and a half of waiting, our food came. it was COLD. Cold. After waiting that long, how is the food cold? And somehow, while my food was cold, my husband's burger was RAW, items we ordered were missing and we were given items we didn't order...
The food was overpriced, bland, unexciting, and honestly just disappointing.
The servers were kind when we interacted with them, but essentially nonexistent. Not one person checked on our table--or, from what we could see, the tables around us. Water was self-serve. Drinks were ordered and picked up at the bar. We ordered our own food at the bar.
Then, when we checked out, we were asked if we wanted to leave a 25% tip.
Hahahaha. For who? Who exactly am I tipping? We literally received no table service, and you're suggesting a roughly $30 tip? I'm sorry, but no.
This isn't our first time here, but it will definitely be our last.
I'll give a smidge of grace because it was a game day and obviously busy--but not much. If you can prepare a special game day menu, you should also be prepared for game day crowds and have a plan to provide an acceptable level of service.
Waiting this long for unexciting cold food, a raw burger, virtually no service, and then being prompted for a 25% tip is ridiculous.
Not impressed. At all.