We had begun seeing some red flags as to how Way to Grow operates under its directors (Liz and Jennifer) late last year especially when we read a Yelp review of how hostile they can be when parents have questions. We began to experience this exact behavior from them when we had been provided documents on Covid protocols, however, their response to Covid scenarios did not match up to the written guidelines provided. We asked questions to better understand the inconsistencies, however, they did not take it well and responded with friction. They used to greet us every morning and afternoon during drop off/pick ups but since then were ignored and not acknowledged. Covid is a sensitive matter, and they were quick to turn children away if they felt like they could be sick. This happened to us numerous times, including when he didn't have a fever but felt warm. We would pick him up, get him Covid tested and at times kept him home longer to play it safe. We understand the need to be precautious, however, it was shocking how many times we would walk in to pick him up and he was surrounded with staff (including the directors) with no masks and all in close proximity to each other! We were so in shock that they would behave this way and put our child in an unsafe situation. It's not surprising the amount of Covid cases they have experienced within their staff and children coming in close contact because of that, including our child. After daycare was not available to us for the majority of this month, we had requested for some sort of refund to offset the added costs we have incurred from literally last minute babysitting; many times they would send closure notifications late at night or right before they opened. As expected, we were received in the same manner as that mentioned in Brett's yelp review. Jennifer was quick to let us know that if we're not happy to go find daycare elsewhere. When I questioned if that was the type of customer service the owner would want to provide, she called it a threat and literally told us to pick up our child's belongings as we were no longer wanted. We asked if we could talk in person with the owner to work things out in a professional manner and they were firm on not wanting to work with us and closed the door. If you choose this daycare, know that you'll have to be ok with turning the other way when you see red flags or question something. That or be ready to find another place the moment you decide to communicate a question to the directors Liz and Jennifer... read more