I do not recommend this place. Customer service and experience was not professional. I came here…read morefor advise but the front door was locked which is weird to do when it's open for business. The lady who came out to speak with me wouldn't let me inside which was also weird. Tried to ask for her manager name and nothing. Idk what they have to hide

My wife and I just enjoyed the 11-Day Best of Honshu Tour immensely. Definitely this tour exceeded…read moreour expectations. If you haven't been Japan before and only have a limited time, you MUST get around this tour. We were so fortunate enough to have the legendary tour guide Eddie who provided the group with the insightful knowledge and sharing his passion with Japan. Eddie was so honest, hardworking, friendly, kind, knowledgeableand accountable. Eddie was willing to go extra mile to arrange the Easter Mass service and birthday party for our group members. Eddie was fantastic and by far the best tour guide we have had when doing these types of tours abroad. The itinerary was well thought out with each spot visited at the best possible time. Highly recommend Eddie and Grand Holiday to anyone who plans to visit Japan.

We called during regular business hours to inquire about a trip to the Philippines and were met…read morewith unprofessional, insulting behavior. The tita staff member--whose direct line SHE gave us--mocked us as "broke", told us we were wasting her time, and hung up not even a minute into the call after we asked one question about booking flights in the next month. If this is how they treat paying families, it's no surprise they struggle to retain respect.

The entire booking process was handled through email and phone. On March 15th, we booked a two-week…read morefamily trip to Manila, scheduled from April 1st to April 15th, through your agent, Gennie Mohamed (I believe that's her name). I specifically asked multiple times about visa requirements, and I clearly inquired whether my mother would need a visa. Your agent assured me that she did not. However, upon arrival at the Philippine international airport, my parents and I -- including my very ill father -- were stuck for over nine hours because my mother did, in fact, require a visa. This caused unnecessary stress and a major delay that could have been completely avoided had we been properly informed. Additionally, the hotel claimed they didn't pick us up the first time, even though we had already booked and paid for transportation through your agency. They then attempted to charge us again for the same service -- at double the original price. If your agency had properly arranged or confirmed the transportation details with the hotel, this could have been avoided. Furthermore, if your agent had verified the visa requirements with Philippine immigration authorities, the airport incident would not have occurred. We trusted that everything would be accurately arranged, especially since we paid for a full-service package. I later discovered that we were significantly overcharged for both the hotel and the flights -- nearly double the prices I found online. We were extremely frustrated by the end of the trip due to the agency's poor planning and false promises. I am deeply disappointed with the lack of accurate information and the unreasonable pricing. I expect a full explanation and appropriate compensation for the inconvenience and distress caused during our trip.

May is a nice person. She is kind and quickly answers my questions and gives good help. I had a…read moregreat experience with the team. Highly recommended!

It was difficult to find any yelp reviews for Chinese speaking travel agencies so after doing a…read morewalk in a meeting one of their sales, I felt comfortable enough to send them my life savings to take my family on a week long east coast tour. Overall everything went pretty smoothly and was as described. Maybe next time I'll try them out for plane tickets. Tip: their office is located at the yelp listed address but they are renting out of another companies building. So just go inside and upstairs.

I used Flyeliteclass for a last minute trip to Hong Kong 4 months ago for business. I found this…read morecompany through a business colleague. The agent provided excellant customer service. He was professional and efficient in finding the most beneficial and economical way for the company way to get me to where I needed to be. I can't wait to use them again for a personal trip.

This is a long overdue review. I've used FlyEliteClass many times and each time I've always been…read moreextremely happy. Eric Alberton goes above and beyond to take care of you. All you have to do is let him know where you want to go and he'll take care of the rest. I won't use anybody else to book my international tickets other than Eric at FlyEliteClass.

We used Travel Wizards for our trip to Easter Island/Rapa Nui off the coast of Chile. It was an…read moreamazing trip and the moai are amazing. Travel Wizards found us an amazing tour guide.

What an incredible trip! Two weeks exploring New Zealand with tours, professional guides, first…read moreclass hotels & car service. It was our "bucket list" tour & did not disappoint in any way! Our agent was knowledgeable & had many terrific suggestions. She accommodated our personal requests & made sure arrangements were confirmed. We're ready to book with Travel Wizards again right now

Highly recommend, we had a great few flights booked with them and will be booking more in the…read morefuture. Amazing deals for business and first class!

This guys are the best. My family of four always travel with them…read more Lana is awesome, extremely experienced and detailed oriented. She works her magic to find the best non stop or short connection flight, no matter where we go and how last minute the request is. She works with numerous itineraries and plan changes of ours, and always comes with the great option. And you can't beat the price - we shopped around but still come back to them. Great team, awesome and reliable service, excellent deals. Highly recommended.

Jackie has been really great in helping me book flights. Most recently, she booked our flights to…read moreBeijing China, for 1/2 of what was listed on the United.com website. I was really surprised myself, because I typically use websites such as sidestep.com, kayak.com, orbitz, etc... The only downside was that we had to pay cash... but for 50% off, it was totally worth it. I would definitely check with Jackie whenever you need to book expensive international flights.

Wonderful Price, Friendly service, Attentive Communication…read more Thanks. I'll sure check back again. Good luck with your business, keep up the good work. Happy 2009!

Absolute worst ever customer service. Owner is an idiot. Save your Money, go somewhere else…read more Don't waste your time with these clowns. No follow up, even less follow through. Definitely don't exceed your expectations. I bet, though, the owner from his high horse, expects excellent customer service when he has his personal things serviced. STAY AWAY!!!