BUYER BEWARE - this is a con travel agency! They will charge you for a business fare, then send you on economy at least one way, making up lies and excuses. They will hold you hostage for your return flight until you give them a written 'I agree' or risk getting your return flight also messed up. And forget about the inconvenience and stress, they will NOT even refund you the difference in the fare. Please post your own experiences so they stop conning innocent victims. Here are the details of my experience: They booked me on a business class ticket to fly DFW-New Delhi on Lufthansa and return New Delhi-DFW on Japan Airlines. It was charged to my credit card as two separate transactions for each way, costing approximately $5000 total. Four hours before my flight, Lana called me to say that Lufthansa had bumped me from the flight, and that I couldn't fly till 2 days later. I was in panic since I had plans to meet friends and family over the holidays, so I begged Lana to do something to get me 'unbumped'. In the mean time, we rushed to the airport to see if we could reason with Lufthansa, and to my utter surprise they said that they had a reference number however, it was never ticketed, because the travel agency had never paid for the ticket so the airline had cancelled it. They said they did not bump passengers without their consent, and they were willing to sell me a business seat right there, of course at last minute rates. When I asked Lana this, she said the airline was lying, so I asked her to give me the ticket number, which she did not have, and when I pursued and said ok, if I was bumped from this flight, at least give me the ticket number for my connecting flight from Frankfurt, she made up some more lies. After several phone calls she called me to say that she had managed to get me a premium economy seat as a huge favor to me. I asked her if I would be refunded the difference for the downgrade and she said yes, I would get a $900 refund. I was unhappy with that because I had spent $5000 for a business seat, because that was important to me, and would definitely never have paid $5000 to fly economy one way. However, I had no option but to take her offer, but that was not the end of it! From there on, Lana sent me several emails asking me to confirm that I was agreeing to fly on the economy seat. I was already on the flight, but even when I landed in Delhi I kept getting these e-mails from her, saying that it was crucial for me to 'understand and agree' to the downgrade before my return flight in 6 days, implying that unless I agreed there would be trouble with my return flight. I did not have internet connectivity, but afraid of losing my ticket again, I scrambled to find a public internet café and e-mailed her back, saying I agree, and again reminded her to issue the refund. When I finally completed my trip, I reminded her about the refund yet again, and to my utter shock she told me that the refund could only be in the form of a voucher for future travel booked through their company!!! I would have to be completely crazy to do business with her company ever again because I now realize this is their modus operandi. read more

I don't usually take the time to do good or bad customer reviews, but for a recent last minute travel arrangements I needed to make for a coworker flying to the UAE, Max spent a lot of time, even spent time after 11 pm on a Friday evening, to help get my coworker a good flight itinerary at a good price, so I figure the I can at least take the time to give CheapFirstClass and Max a good customer review. I was really surprised that Max responded to a text that I had sent so late on a Friday evening, that is going way above and beyond for a customer. Though we didn't finalize the itinerary on Friday evening, Max did find a flight on Emirates airlines in Business Class on the way to UAE and seat with extended leg room for the return. The price he offered was phenomenal because the reservation was made only two or three days before the departure date to UAE. To get a flight on the number 1 rated airline worldwide so close to the departure date is beyond amazing. I highly recommend for any international flights to always check with Max first, you will not have to search any further as he will find you the best flight itinerary out there. read more

When it comes to travel, I usually have three preferences: for tickets to be reasonable at price, to have as few stop overs as possible, and avoid late night or early morning departures. And definitely, I am looking for quality service from the travel agencies I choose. To tell you truth, I have tried many of these agencies but most of them just try to make money of you not caring about service they provide. And the only agency I found to truly care about it's clients is Cheapfirstclass.com. When I called them first time, I received an instant answer from their agent Art and he found me just the right trip that suited all my expectations and preferences at once. Now I am definitely stuck with Cheapfirstclass as a loyal client and would for sure recommend them to all my friends, relatives and colleagues! And what is more, the often send you promo emails with great discounts for certain destinations. You can save up to 70% on business class tickets! read more

I have been a customer of Cheap first class company for a few years now. And if you ask me why, I would tell you that they go above and beyond in terms of their service (especially compared with other travel agencies). They do a great research and find exactly what are you looking for. In addition, they never try to upsell something you don't want or can't afford. They are very professional and knowledgeable of everything that concerns traveling: from airlines, routes, airports, best deal and seats to some journey tips, great hotels and car rental opportunities. Moreover, one of my last agents Max offered some assistance with info regarding the visa requirements and process, and he stated in communication with throughout the whole process. All in all, this company truly provides excellent service from start to finish, and that's why I highly recommend them to everyone looking for travel agency! read more

This has been a life saver for me, with all the travelling I do for our clients in Europe, travelling always Business class at this rate, FANTASTIC. Max Cherkov who I have been dealing with for a couple of years now, is by far one of the most client oriented customer service Agent, always willing to help, regardless how late and how upset I might be, because he always has just the best attitude to help his clients to get on that flight without any stress. I value his expertise, his commitment to strive for the best value and for always coming through for me. Even last minute or with all my changes. Best service, best value, best customer service commitment. Highly recommendable . Thank you Max! read more

I have used several travel agencies in the past while working as an executive assistant. It is not easy finding on that is as friendly and proffesional as Cheap First Class. One day searching through yelp reviews I found them and gave them a call with a few destinations I have been wanting to visit. I gave Max my travel plans and dates and he did the rest. He called me 15 minutes later and offered a few flights in first class and I was astonished at the pricing he quoted me. I ended up booking a trip to Tel-Aviv and I could not have been happier. Since then I have booked all of my trips with Max and I will continue being a customer for many trips to come! read more

Max at Cheapfirstclass.com did what no one else was able to do -- not 2 different major airlines online or on the phone. He also did far better than anyone else online that brokers tickets and arranges flights. This was A+ concierge service! I got the best price, exact flights I wanted and done in less than one day. My trip was complicated with multi-cities, special time restraints and Max handled everything easily, efficiently and it was cost-savings. He has my business for all future trips for me, friends, co-workers and family. The business class seats were less than the economy seats through the airlines! Dr. Alman read more

I received fast and great service from Max. I had missed a discounted, non-changeable business class flight to Amsterdam because my domestic connecting flight was several hours late. It was late on Saturday and I needed to be in Amsterdam by Monday morning for meetings. I called Max and within 15 minutes he got me a r/t business class flight for the next day (Sunday) for less (!) than my original discounted fare. Arrived on Monday with plenty of time to make my meetings. His fare was less than half of any business fare I could find on Saturday for a flight the next day. Savde my thousands of dollars. read more

Thank you, Cheapfirstclass, for all your great help and support! Our flight was delayed for 6 hours. We were going for a wedding in Santorini, Greece, so we absolutely could not be late. What is more, we had the connecting flight! The only thing for us to do was to search the web, and, thanks God, we came across Cheapfirstclass. They had very decent deals, so we called them up and their agent Art booked a flight for us in no time. The flight was great with highest comfort of first class that was crucial for us. It was by Lufthansa and we greatly enjoyed it. Thank you, Art, for saving our journey! read more

We have done business with Max on several occasions for both pleasure and business trips. He was very professional, and he worked with us so we could find the Best Business Class Fares as well as the Best Routing! He even reserved some of the Better Seats on the flights that are often difficult to secure. Last month we found ourselves stranded in Europe after a River Cruise we had booked was canceled by Crystal River Cruise Line, But Max got us good last minute flights home from Europe, and for that I am very grateful! So I would highly recommend Max, and this company! read more

I want to say that Austin was so helpful in planning our trip to Hong-Kong. His amazingly fast service was above all expectations, and I really appreciated how he continued to look for the lowest rates possible. He was super patient, always willing to take the time to cover every little detail I needed to know about my travel arrangements. I am extremely thankful he was the one to answer my call. I thank him from all my heart for all his support and recommendations throughout the way. read more

Recently was my first time booking with this company because of the recommendation from a friend of mine. The flight was to Seoul with a stopover in Frankfurt and my agent Lana was extremely patient with me. I am a very thorough person and like to go over all the details in ordered for my trip to be organazied perfectly and to avoid any possible disappointments. And I did get exactly what I was looking for all my wishes taken into consideration with help of Lana! Thank you! read more

Max and his staff are quite friendly and knowledgeable! These guys went above and beyond to meet my needs on a last minutes notice. What impressed me most is that they stayed in contact w/ me whenever I had a question. For last-minute planning, not only did I receive a deal on my flight tickets, but they also reassured me not to stress when changes needed to be made. Max and his team provided me peace of mind. Definitely my go-to guys for my travel needs!!! read more

I just used Lana and her team for the first time. They were able to book me on a last minute trip to China at a much better rate for even a better flight than I could find anywhere online. She was able to give me the options to best fit my busy schedule. On the return my plans changed and a quick email to Lana had my flights change with no problem. I will not book without Lana and her team again. Highly recommended! read more

I had the pleasure of having my flight to Amsterdam planned by Lana. It was something I had discussed from several months ago. Needless to say, I had plenty of questions/concerns and Lana took the time to explain every detail I wanted to know about. The trip was absolutely amazing and I am glad I had Lana to help make it all happen. I already booked another trip with Lana and plan to do so in my future vacations read more

An absolutely incredible company! Max is amazing. Not only did he find me an amazing Business Class ticket to Southeast Asia, the next day found me an upgrade to First Class on same flight for a few hundred bucks! For clarity... The difference between the Business and First Class fare is normally $5,000!! BTW - Max thanks for making those return flight changes . Sooooo easy! read more

I needed to buy one way ticket for my son coming back from Brasil by himself in a travel agency because he is a minor (13 years) and because the travel websites do not sell this type of ticket. I got at the agency and explained my situation to Art, and QUICKLY he helped me although CheapFirstClass does not sell this type of ticket. Yes, Art you rock! Thank you so very much! read more

It was simply a dream flight in the first class to my destination in Abu Dhabi. Flying with the Emirates both ways was just amazing as well. The flight attendants were accommodating and sweet and must have thanked me thousands of times for flying with Emirates. Outstanding customer service and planning from Max! Overall, the whole service left me satisfied! read more

We have been buying our airline tickets here for the past few years. Great service oriented group, outstanding prices that can't be beat, just keep me and my family and friends coming back year after year. They even call us when there have specials! What more can you ask for? Thank You Cheap First Class for helping me create wonderful memories! read more