PART #3 Drew's Customer Service Experience at Lowe's Waxhaw…read more(continued) Delivery was still on line for March 31st. On Sunday, March 29th, I received an email stating that the stove would be delivered separately on March 30th by FedEx. I spoke to a customer service agent at Lowe's that afternoon. The first customer service contact kept repeating to me that FedEx was delivering the item and that FedEx would deliver it to my door. I kept telling him he was mistaken; it must be brought inside. He transferred me to a supervisor, and the supervisor told me the same thing. The supervisor added that it had been communicated to me at the time of purchase, by the appliance expert, that FedEx was performing the delivery and that I already knew it was my responsibility to bring it into the house. He said it was between FedEx and me to work it out. I asked him if he believed I was lying. Why would I lie? I am an almost 60-year-old man, so how was I going to get a stove that was three to four times my weight into my house? My wife is all of 5" 4" and 135 pounds. Not the world's best choice to expect us to lift any heavy objects. At this point, I began to feel a rush of anxiety. Here I was in another situation that I had not created or at least thought I had not been creating. I gave in and hung up. Shortly after, I called the Lowe's location in Waxhaw, NC, to explain my plight. The gentleman in appliances was very nice and understanding. He told me he would speak to Lisa, the store manager, and get back to me shortly with a solution. In our conversation, I felt justified. He supported my belief and understanding that the appliance should have been brought into my house, not just left at the door. Later, he did call, and he said Lisa had tasked him with contacting Zline and working out with them to have a third party bring the stove into my house and unwrap it. I was very appreciative and thanked him. I told him I looked forward to hearing from him. Time was running out. On March 30th, FedEx dropped my stove. The gentleman was nice enough and put it in my garage. The store manager's actions support my understanding of a standard appliance delivery practice. The item being delivered should not be left at the door; it should be brought inside and put together. "Note": I want to review for clarity purposes what I know and understand the meaning of "installation" to be. Doug communicated that "installation" is hooking up gas and water lines, and plugging in the units (a total downplaying of what installation truly meant for the end user, which I later painfully learned). Doug said can you handle these 'simple tasks'?" and save some real money. I wanted to be cool, so I said sure. Sounded easy enough. It was never mentioned during any of the purchasing process about the FedEx delivery and us being responsible for bringing in this 500 # stove. Nor was it my understanding nor my expectation to ask if the product would be delivered put together, or ever think to ask if it would be brought inside my house. I never thought to ask, and Doug certainly didn't think to communicate the necessary information that would have driven me to accept the installation fee. I think he said something about it being time for his break and shared that he goes home for dinner during his break. Too much information and no delivery of critical facts that I needed to make educated decisions on. On March 31st, I was waiting for the delivery of the appliances. My wife and I were very excited. But then, wait a minute. No one ever called back or communicated the solution that was to be created by the Lowe's team members. Remember, Lisa, and the appliance gentleman I spoke with were creating a solution to get the stove inside. NO ONE ever called back. Never. So, I called customer service. Actually, I called customer service three times. When I dialed the first time, I had gotten the number off of Google for the Lowe's in Waxhaw, NC. I thought I had called the store when they answered. But I was wrong, it was Lowe's corporate customer service. The first woman was very nice. I explained at great length my issue with the communication of the delivery process through FedEx, and the fact that it had been dropped at my door, and then lastly the results or lack thereof any communication after my call on Sunday providing me NO answers of how the stove that was to be brought inside my house (Remember Lisa was the store manager was the one driving for a solution out of the Waxhaw, NC Location.

Sometimes it sucks sometimes it's bearable sometimes it's great but it's only been great once in…read morethe past 2 years it sucks about 80% of the time but there are some fine people who work there that are very helpful or at least try you know it seems like they had to fight the system more than they have to fight anything else fine in the products that say they're in stock on the computer can be very problematic most of the time it's not their fault what are they supposed to do

We use this location often and they are typically pretty well stocked and have helpful employees…read more We had a fridge delivered yesterday. No other stores could get us the exact one we wanted, so that was the first big plus. The truck came perfectly within the time estimate and the delivery was smooth and easy. Juan and Troy were professional and knowledgeable. They were efficient and super nice. They cared for the fridge AND our house (and all the kids running around) with the highest attention! Really pleased!!

While out running errands I popped into this Home Depot just to see if they had any house plants I…read moredidn't have. I picked up a few succulents, some cactus soil and a huge bag of perlite. I didn't realize it but the perlite had a slash on the bottom and had been taped up. I didn't realize til I was putting it in my car and didn't have time to return it at that moment. I will be returning it because who knows how much of the perlite is gone from the bag. Overall the store was nice and clean but the house plants were in odd locations and I had to search for them. Home Depot 5415 Ballantyne Cmmns Park Charlotte, NC 28277 (Review 506 overall, 50 in 2021)

I placed an online order through the Lowe's app. The full amount was immediately charged to my…read morecard. Then, one day before delivery, Lowe's charged me again -- around $150. On the scheduled delivery day, I got an email saying there was a payment issue and that unless I updated my payment method, I wouldn't receive my order. After finally reaching a representative, I was told that only the second charge had been fully processed and the original full charge was just a "temporary authorization." At no point during the purchase was this explained. I wasn't aware I needed to keep double the amount on my card just to complete a single order. I had already paid -- I didn't have more money on the card, and I shouldn't have needed to. They should have simply captured the funds from the original charge. I spent days going in circles with their support -- no one could resolve the issue. I only received part of my order. No clear communication, no accountability, and zero resolution. Extremely disappointing. I do not recommend Lowe's online ordering at all.

My issue is with the Lowe's Credit Card service - Synchrony Bank. In August they increased my limit…read moreto $17,000.00 from $8000.00. Cool right? I made two payments on my account in August, and then went to make another payment in September and the account had been closed. No one has an answer that is in any way plausible. If my credit score is 740 how is a low credit score the reason for my account being closed. This was the last strike for me with Lowe's. I'll buy local from this point forward.

We took the pen turning class at Rockler Woodworking and had such a great time. It was hands-on,…read moreeasy to follow, and genuinely fun the whole way through. John was our instructor and he was excellent. He explained everything clearly, made sure everyone felt comfortable using the equipment, and kept the class engaging without ever feeling rushed. We also met a few other team members while we were there and everyone was incredibly friendly and knowledgeable. You can tell they really care about what they do. We left with pens we made ourselves and are already talking about coming back for another class. Highly recommend!

First time attending a woodworking class at Rockler. 2 1/2 hours of fun. Great teaching and…read moreguidance was given by our instructor Spencer. Epoxy art - ocean wave board. I had no experience with this and really enjoyed my class. I will sign up for more classes for sure.

Kiki's is my kind of place. Love the concept, and although I've seen it before, they really nail it…read morehere. The store purchases used furniture pieces, cleans them, paints/distresses them and replaces the hardware. The owner picks high quality pieces and breathes new life into them. I was very impressed with the quantity and quality of the pieces displayed in her showroom. Even old shutters and windows become works of art. All around great color choices - some complementary and some with real pops of color! The prices are very reasonable and the owner is usually working on a new project in the back room. Hooray for recycling and beautification! Really cool store!

Cute stuff!!! All items are in great shape and newly painted. If you're looking for antiques that…read morearen't painted and dolled up then this isn't the place. Go here for farmhouse look items and newly renovated old items!!

The Looking Glass manufactured our front door with side lights. Betty Williams at Looking Glass…read morealso custom designed and they manufactured a 6' high stained glass window with an arched stained glass window above it for the front of our home on Lake Wylie. They display a scene of a heron on the water with ducks landing above it and are beautiful. We have lived in the house for eight years and loved both the door and the windows. The new owners don't want the windows and we are now having Looking Glass remove and crate them so that we can take them with us. The Looking Glass is friendly, attentive to your custom desires and does outstanding work.

I ordered a new front door with decorative glass, however the transom window was plain glass. I…read morecontacted Looking Glass and they created a masterpiece for me that matches so well you'd never know it was a replacement window. Very happy with the results.

If you go there at 5pm or after to buy a larger item. 100% they will not be willing to sell it. I…read morebeen told 2 times, I need to comeback tomorrow morning. Did not want to get the items from the back. Just this location. I start work before they open and get off work after 5. They have a great can't help you attitude.

I went in looking for a drain snake that wouldn't cost me an arm and a leg. I actually found what I…read moreneeded in a short amount of time. Unfortunately, that meant that I had plenty of time to look around the store for everything that I didn't need. Don't give them your email address. You'll be bombarded with emails for everything under the sun. The prices are reasonable though.

Great products Great customer care…read more Great customer service Great atmosphere Inventory always changing

This is an amazing place to buy furniture. Let me say amazing quality furniture for a fair market…read moredeal. Custom built and impeccable quality! Mica is very helpful in choosing colors and the service is amazing. I just bought 6 rooms of furniture from this place and I'm very satisfied with the quality. I much rather get everything I need from here then go to the big stores and get ripped off for not good quality. Love this place!!!!