Worst Wawa ever! This place is the most unorganized, ill-managed, saddest excuse for a Wawa I've ever been to in my entire life! Literally every time my husband & I have gone we've had a bad experience and today was the last straw!
When they first opened, they ran out of bread and even bags, and it was sheer madness in that place. But we gave them the benefit of the doubt since they'd just opened. Tried again a week later and it was still super crowded. Just trying to get a couple cold subs took over a half hour. And please tell me WHY they don't have a number system on the screens overhead. What's the purpose of three big TV screens above the food area with no numbers displayed? So you have no clue what order is being prepared or what numbers have been called (like Sheetz does). We tried a third time a couple weeks later and ordered online to avoid the crowd and ridiculous wait times. Wrong answer! That was a disaster too. Website kept saying they didn't have bacon or lettuce, but it was only happening on certain sandwiches. So it was either a website glitch or they really ran out of bacon and lettuce. Like seriously! We ended up calling and placing our order by phone, yup had to take it all the way back to 1995 lol. The subs we've had have been good though. Bread was good quality and taste was on point.
Fast forward to today, Christmas day, we got there around 6:30pm and shocker, it was jam packed. My husband placed his order on the kiosk and we headed to the register to cash in some lotto tickets and pay for the sandwich. Of course, not a human employee in sight. Waited well over 5 mins, still no cashier. Decided to just pay via self checkout and forget about the lotto tickets. Then a human finally shows up so we turn around to have her ring everything up and cash my lotto tickets. Guess what! She says she "thinks" I have to go over to the lotto ticket machine to get a voucher first, then come back to cash it in?! Are u serious! The line's a mile long by now and we'd already been waiting almost 10 mins for a cashier. What convenient store doesn't cash lotto tickets at the counter?! Apparently Wawa. Oh and the sandwich ticket wouldn't scan for the cashier bc we already scanned it on the self checkout kiosk and couldn't cancel the order. The screen kept saying "need assistance" and of course no one came to help. What a cluster! I was completely DONE at that point. We walked out & went to Sheetz where they actually know how to run a store properly. I never want to go back to the Middletown Wawa ever again in my life. How is every other Wawa's awesome except this one?! Dude, even their website is a nightmare. The frustration is unavoidable! Just do yourself a favor, avoid the aggravation and go to Sheetz. read more