Everthing, the service was very good. Good location also. Honest and reasonable prices.read more

Terrible customer service the clerk was on phone his phone not helping telling me to wait to put my…read morecard in right when I was putting it in the card reader machine was very disrespectful to customers.

I am another victim who was blatantly misled and deceived by the fraudster mechanics at the Elden…read moreStreet Sunoco. Please contact me if you or someone you know has hard evidence to prove that they (too) were deceived, misled by the mechanics at the Elden Street Sunoco. Because, now, I can prove those malicious bastards tried to take advantage of a disabled lady. Specifically, they charged me for work that I did not need, that they did not do, and that I never agreed to. In fact, they never provided me with an estimate before they worked on my car. Or, they provided me with a ridiculous, fabricated estimate with outdated parts. And, I declined their estimate. I told them I was going to pick up my car to take it to a different shop, but they wouldn't give back my car. Now, they will not return my car unless I pay them $1,000+ for work they allegedly did to my car. However, I never agreed to anything. Not did I sign any invoice or any estimate. So, now, I need to file a lawsuit, and my claims are not limited to punitive damages. Definitely, I am not the only disabled woman who endured this despicable treatment from these abhorrent mechanics at the Elden Street Sunoco. But, everyone who is mistreated at Sunoco must file a complaint to stop these bastards from scamming, conning & ripping off other innocent victims. Please come forward!

I've brought my car here for inspection for years. When my car is pulled in. they always quote…read moreabout 20 minutes. I once walked to Starbucks, across the parking lot, and by the time I walked back my car was ready. I've never experienced the long wait times that others have commented on. Their little shop has plenty of snacks and drinks. The price of gas is always on the higher side of other places.

This was my first time ever at a Sheetz location and I was not disappointed. I was starving and was…read morevery happy to see they had a hot food section where they make your food fresh. I looked at the menu and saw they had a meal deal section which was great since I didn't wanna spend much. I ended up getting a $5 meal deal which came with two hotdogs, 4 chicken nuggets, fries and a drink. I was surprised to find out that I could get whatever size drink I wanted so I went with a large. Also very happy cause they had raspberry iced tea and that's one of my favorites. So good!! The hotdogs were ok. Just regular hotdogs. Fries were delicious. Better than most fast food places honestly. The nuggets.....yum!! So crispy and delicious. Just what I want in a nugget. I would rather have those over McDonalds or Wendy's any day. Workers there were super nice. The cashier helped me with everything I needed and was so pleasant to talk to. Would 100% go back and also recommend to anyone.

I could have swore that I was at this location before and reviewed it, but it appears I had not. So…read morehere is my review on this location. I needed to fuel up before the long haul up to Pennsylvania. Nephew still in tow and I knew that he would be just as excited as me to stop here. Pulling in it felt a bit odd. It is at a busy intersection and odd to access, but that is about the only downfall here. I was able to pull in and right up to a pump. Loving the contactless paying option at the pump and it made it quicker on the cold, windy day I was here. After I was done at the pump I drug my nephew inside with me so we could use the facilities before hitting the road. Facilities were clean and in working order. After that we went out to the main floor and made some quick selections from the cooler for drinks and grabbed a small snack for him. We went the self serve route inside as well and were able to make a quick exit out the store and rush through the wind to get back to my vehicle. Overall, with this being as close to the airport as it is, it is well used and a much needed asset in the area.

December 29, 2025 I brought my car to Dulles Automotive INC…read morefor an emissions test and state inspection: * My vehicle failed the state inspection due to alleged defective brakes and rotors. Details of Inspection Failure: Technician Khang A. Nguyen called me to the service bay and asked me to touch the rotors, stating that they were rough and grooved and should be smooth. He claimed this roughness caused the brakes to fail. I informed him that my front brakes and rotors had been replaced in October 2024. He insisted, "There is no way they could have been changed," and that I needed new brakes and rotors to pass inspection. I also mentioned that NTB had just replaced my tires and checked my brakes/rotors the day prior, with no issues reported. The technician could not explain why NTB would not have noticed defective brakes. Interaction with Front Desk Clerk (Bree) Inside, I spoke with the front desk clerk, Bree, who stated that Jiffy Lube (where my brakes and rotors were previously replaced) did not complete the job correctly. She claimed Jiffy Lube hires inexperienced staff, with no licenses to perform auto maintenance. She advised that she was surprised that NTB did not report brake issues upon installing my new tires. She immediately offered to have new parts delivered in 15 minutes and assured me the job would be done in under 20 minutes. Repair and Billing Issues * The quoted price for parts and labor was $423. * The final bill was $506.48, nearly $100 over the quote. Follow-Up Actions Jiffy Lube: I returned to Jiffy Lube and spoke with the technician who had previously replaced my brakes. I informed him that Dulles Automotive had claimed there was no way the rotors had been replaced, and that only the brake pads had been changed. The technician expressed surprise at this assertion and stated that there must have been a mistake. He offered to inspect the removed parts if I could bring them back to the shop. He further explained that, had there been any issues with the parts or installation, he would have been required to notify both the manufacturer and the store's General Manager. As a gesture of goodwill, and pending approval from the General Manager, he offered to replace my rear brake pads and rotors free of charge if it could be demonstrated that the previously installed parts were defective. I agreed to retrieve the allegedly defective materials from Dulles Automotive and return them to Jiffy Lube for inspection. Dulles Automotive: I returned to Dulles Automotive to request the parts that had been removed from my vehicle during the recent brake and rotor replacement. The staff appeared surprised by my request. The front desk clerk instructed me to meet her at the back of the shop, where she indicated the rotors had been discarded in the dumpster. I found it concerning that items classified as hazardous materials, such as used rotors, were disposed of in a regular dumpster rather than following proper dangerous waste protocols. A technician then handed me the removed brake pads, which were neatly placed in the box that had contained the new brake pads. Upon inspection, the brake pads appeared to be in good condition with no visible defects. I also found it inconsistent that the brake pads were retained and presented to me in a box, while the rotors were discarded in the dumpster at the rear of the store. This irregular handling of removed automotive parts raises concerns regarding both environmental compliance and the transparency of their repair practices. Jiffy Lube: The manager inspected the removed parts and confirmed that both the brakes and rotors were in good condition. He explained that the roughness described by Dulles Automotive was normal for a high-performance vehicle like mine. He used a measuring tool to check the brake pad thickness and confirmed they were well within the safe range. I took a picture of this as evidence. Dulles Automotive I returned to Dulles Automotive to request to speak with the owner. The front desk clerk stated, "He is never here." She became argumentative when I reported my findings. She advised that Jiffy Lube was "just trying to save their own ass. That there should be no grooves. That rotors and brake pads were defective and had to be changed." Again, I was surprised as she would not have expertise, nor was she part of the inspection process. I requested a written statement from the technician regarding his findings; she took my email address but never followed up. I honestly wasn't going to post my review; however, the response I've just received from the shop's owner was disheartening, as it was full of dishonesty. As they've blamed me when in fact they took advantage of my lack of knowledge and their insistence that if I had left, I could harmed myself and someone else. I do wish I had come to check these reviews; however, I decided I'd stop at a simple shop to get a regular inspection. The complaints I am reading provide me with a level of validation.

FRIENDLY SERVICE, BUT QUESTIONABLE REPAIR STANDARDS…read more I agree with those who have pointed out unethical practices here. While Bree is indeed as helpful and kind as everyone says, great customer service doesn't make up for improper mechanical work. Last year (Feb 2025), I paid Dulles Exxon to replace a flex pipe to pass my state inspection. This year (Feb 2026), I returned for my inspection, only for the pipe to fail again. The reason? The technician found the pipe had been "sealed with caulk"--an improper and temporary fix for an exhaust component. When I asked them to stand by their work, the service manager claimed it was "out of warranty." They offered to cover the $50 part but demanded I pay the labor costs to fix a mistake they made in the first place. I shouldn't have to pay twice for a repair that wasn't done correctly (or safely) the first time. Extremely dissatisfied and disappointed.

crappiest car wash in the area, don't use!! if don't want your car to be damaged, don't use this…read morecar wash

Staff are rude and unpleasant. When buying cigarettes, I was peppered with a million rude…read morequestions. "Is this your sister's ID?" "How long have you been smoking?" "Don't you know it's bad for you to smoke?" I'm 21, the cigarettes aren't for me, and if you don't feel like my government issued ID is valid, you're welcome to give it back and let me take my business elsewhere. Won't be back, as I'm sure many of your first time visitors aren't.

I recently learned that if you put in your number with 711, you get an 11 cent discount on gas. And…read moreon the 7th and 11th, you get 50 cents off per gallon. When searching for nearby locations, this one popped up. I ended up using the app and got $1 off per gallon. Everything was handled thru the app very convenient.

They like to charge exorbitant prices for ice compared to advertised price. Sign says $1.11 for…read more10lb ice bags and when you get rung up it's $4.73 for a single bag of ice. Bait and switch tactics. Avoid!!!

It took them only an hour to get my tires rotated, oil changed, and a full inspection. Katie is a…read moregreat manager that cares about what she does. She'll tell you the things that your car could use but I really didn't feel like she wasn't trying to get a dollar out of me. Definitely took care of my car well. Great price. Great service.

I recently went to Chantilly Shell for what should have been a simple service -- replacing one…read moretire, installing new wiper blades, and removing a wheel lock. I ended up paying nearly $300, which is outrageous for the work done. Here's why I'm disappointed: They charged $127.50 for one tire -- way above average market price. The wiper blades cost over $50, even though you can buy quality ones for half that. On top of that, they added fees like "hazardous materials" and "shop supplies", which felt like a way to inflate the bill. No transparency upfront -- I wasn't warned about the high cost or extra fees until the invoice was printed. I expected fair, honest service -- not dealership-level pricing at a gas station shop. I won't be coming back, and I suggest others get quotes elsewhere first. Services Auto windshield repair, Tires, Auto tire replacement

Pumps here and all Reston area Exxons often don't work. It's like a 3rd world gas station zone.read more

I never buy gas here unless I am buying less than 5gal. They are ALWAYS over priced. I rather…read moredrive to another local place for gas. Also, I have put money in twice to the vacuum, and it did not work. I even put another payment in to make sure the cost was not wrong. The guy said "its not ours, we dont maintain it". After I argued over getting my money back, I said I would just call the 711 customer service, and while on my phone outside, I walked back in and he had money out to give me. He told me he did not have access to the cash box that has the cash in it, and could not open the register. He said he could not take money from the register. So he lied about not having access, because he said only the manager did, but I asked if the manager came back, he said no. I told him to put a OUT OF ORDER sign on the vacuum, and he said "its not ours to do that too". SO I put a sign on it. I think they are just scamming people for money. Crap customer service and crap prices.

Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

My husband is a Type 1 diabetic. His insulin pen is broken and he went to the Pharmacy yesterday to…read moreget enough syringes to last until the new one comes. He's done this before. The lady pulled his information up, and saw his prescriptions. She then said she doesn't feel comfortable selling him syringes. He asked why, and she said it's because you use a pen. My husband then asked if his pen is broken, how can he inject the insulin without a syringe? She said, "Well, I don't feel comfortable giving you syringes. All I'm allowed to sell you are pen needles". He asked what are pen needles supposed to accomplish if the pen is broken, and she repeated, "I don't feel comfortable selling you syringes". He thought things might have changed with buying them, but we went to another CVS and he was able to get a box of syringes with no issues. It seems this CVS does this a lot. I've read the reviews and I see others have had the same problem. I wanted him to drive back, show them the box, and tell them how he felt because of the way he was treated, but he didn't. That situation made me so mad.

Chancha was amazing and so helpful and quick for my passport renewal pictures!!…read more I called this morning just to make sure that this location has the set up for passport pictures and lo and behold they do! They told me no appointment was needed and I could just walk in. I came in around 6 PM and it was so comfortable and so easy. She took several pictures and showed me which one I liked best and printed them out clearly and cut them out perfectly to submit with my passport renewal!! I'll certainly keep this in mind for next time :) only $18 ($16 with added tax) for 2 copies!