Shady, too many different numbers and people to connect with. Want your credit card number up front. Website doesn't work well

If someone can't pick up your cleaning, they won't work with you and will just cancel since they hire contractors. Their customer service is awful. They'll spam you, overcharge, and then fail to pick up the phone. They deduct a lot of what they charge me from the cleaner's pay, evidently. Just go support someone's small business or ask someone you know for recommendations. Giving your money to this place is a complete waste. read more

I've had two cleanings done by Wave House Cleaning and I'm very disappointed. Pros: Scheduling is very easy and the cleaners are very polite. Cons: they overcharge you every time for cleaning. They automatically signed me up for their monthly program and still charged me initial cleaning prices for the maintenance visit. You have to keep calling them and asking them to correct. I paid for parking for the cleaner yet they still charged me a parking fee. The cleaners were between 30 mins-1 hour late both times. One time, they called last minute to reschedule because they didn't have a cleaning crew available, waste of a day. Most importantly, the cleaners are just not very good. Their cleaning solution left more stains than what was there before. Save yourself the time and hassle. read more

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The cleaner almost killed me. They left the gas stove on and we returned 12 hours later to a house filled with gas requiring the Fire Department to come and fumigate our home. I've used this service for months and its very hit or miss. The cleaners are usually late, do a poor job and have oversights like I mentioned above. Another cleaner (as example) sprayed our dogs food bool with Lysol to clean it resulting in horrible stomach problems for our pet. The gas leak was the final straw. This service is NOT WORTH IT!!! read more

Used this company for a few years. Today they didn't show up for over 2 hours from the appointment time. Only offered a small discount and didn't communicate they would be late until I reached out asking where they were. I'll be moving to a more professional cleaner that's still cheaper as well. read more

The cleaning I had in 2022 was mediocre and I went with another cleaning provider going forward. Now it is 2025 and they still keep contacting me to review cleanings for service at an address that I no longer live at (and haven't for two years) and charged my now ex-husbands card for it. I have spoken to their representatives and they assured me that charges would be refunded and I would be removed from their system but I'm still getting emails about service. This is wild. read more

Was told 3-4 hours to deep clean, but they did it in 50 minutes and left a lot of things dirty. Was really disappointing :( read more

Wave House Cleaning - specifically asked to mop floors since I just moved in - Home Cleaning Near Me

They have no respect for their client's time. They don't clean thoroughly. Walk on your carpet with dirty shoes (isn't the point to clean the place?) - leave floors without vacuuming or mopping. One time the cleaners just entered my premises themselves without even allowing me to open my door for them... I found them coming out of my bedroom in my living room?? Who does that? No, they did not knock and wait at all... Was late 3 hours the second time. I already moved up all my work appointments to accommodate the visit then couldn't reschedule again so I had to reschedule the cleaning as I had work to catch up on...then again right now I'm waiting for arrival between 11-12 PM (meaning they have an entire hour interval to show up) and it is 12.30 PM. So you can't leave your residence for that entire hour but then also you don't receive a courtesy text or email telling you they'll be late. They literally just don't care. Also it's they're not responding to my texts and I can't get ahold of them. Sometimes they have men come in when I specifically requested only female cleaners as I'm a young female living alone. This is horrible and extremely unprofessional. Their customer service is so bad when you ask to reschedule when they're two and a half hours late they ignore you and go "they have arrived" 30-40 minutes later. Like read, maybe? just read? No acknowledgment of your situation or that you asked to reschedule due to them being late already. UPDATE: they just arrived 12.45 PM when they said they'll be here between 11-12 and asked me if I have a vacuum? ...I only have my roomba...because "theirs is broken" - yet last time WEEKS ago they never even vacuumed my entire place? ... what excuse is that?? and left my place dirty? They're "done" in 20 minutes and my place is 960 sqft - there are eye contacts stuck on the bed frame sides that they haven't even wiped off. read more

I booked an apartment cleaning in downtown today at 2:00 PM. The charge went from $129 to $249 with added services. I drove from OC to be there for the cleaning crew. Took me an hour to get there. At 2:45 PM I get a text from them they have no crew available and I can reschedule for the next day. Looks like this is just an agency and has freelancers working for them. Extremely dissatisfied and will not recommend them or use them ever. read more

Awful service the only thing that looked was the bathrooms. I came home they didnt even wipe the kitchen counters which i feel is a basic cleaning job. Didnt vacuum any of the area rugs or maybe not in genetal i vacuumed when i got home an hr later and my little compartment on the vacuum was practically full. I have a dog but not enough to fill the vacuum an hr after a cleaner leaves. Your first visit is $150 too i thought they would deep clean and then i could maintain and have them come back each month i will not be using this company again. What a joke ! read more

Wave House Cleaning - Around the toaster and coffee maker - Home Cleaning Near Me

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This company is very hit or miss. Sometimes we get people who do amazing jobs, other times we get people who only clean around stuff. Today was one of those a days. They actually even put stuff over dirty areas so they didn't have to clean it. These cleaners even neatly organized what was clearly trash on the counters while other cleaners through them away. Ridiculous! I wish there was a way to choose your cleaner. read more

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I started using Wave last year and they have always had the best customer service. Lilian has always been available to help resolve any problems that have come up. I will not deny there were a few cleanings that had to result in another visit, but they were always taken care of gratis and professionally. I have found that you can schedule reoccurring appointments at custom intervals by emailing them directly. You can also schedule the same cleaning person to come so you can expect consistent results. Rodolfo has been amazing and when he is not available Lilian always makes sure to let me know so I can expect someone else, or reschedule for when he is available. read more

Very inconsistent and depends on who they send. I have received multiple discounts and free repeat visits which is great...but...I would prefer to have it don't properly the first time. Looking for another company. read more

Pretty sub par job. I'm thankful our new home was already pretty clean. Probably my mistake for asking them if I could leave and run a few errands and not staying to micromanage. Waste of nearly 300. Update: while my initial review stands I do appreciate that wave called me and offered to come back to clean my home fully and uphold their guarantee. For that I will change my rating from 2 to 3 stars. read more

This is the best cleaning I have ever had from a cleaning service. Everything was neatly put away and floors and counters were sparkling. They arrived on time and took their time to make my apartment look like a hotel. Thank you again!!! read more

We are regular Wave House Cleaning clients for a couple of years now because of their stellar work and professionalism. I feel safe and secure with their service because they vet their cleaning professionals very well and are also insured. We tried different agencies in the past just to get a different perspective and often ran into communication and scheduling issues. We even tried going directly with the people who we found from an agency and sure enough they were often really late, took longer than usual to clean with the same outcome as when they were under an agency and once, even scratched up our beautiful wood floors by trying to move a decorative, obviously heavy object around our floor (you didn't do it last time, why now? AND...why didn't you just stop when you heard the first deep scratching noise?). And of course they were not insured so we had to fix what they broke. And they didn't even have the decency to let us know. No wonder they were in such a hurry to leave towards the end! It really showed us that it's better to go with a credible agency because the cleaning professionals obviously value being a part of their company. And with Wave, they are always on time, very responsive and booking is easy online. Their prices are transparent on their website when you fill in your criteria.They have their stuff together. The regular cleaning pros we get from Wave leave our house with that pristine look, smell & feel. They even add little, subtle final touches that you would find in an upscale hotel. We always leave them snacks and bottled water with their tip because we really appreciate them. They are so good at what they do and they make me feel comfortable having them in our home. They are nice to our cats and our kitties are comfortable with them around. We work from home and we often run into them and you can see the sweat just streaming down their forehead. They might cost a little more than going to an independent cleaning professional but with our experience with the differences in quality & dependability and some of the horror stories I've heard from neighbors of minor theft (caught on camera digging in purses!) and suspected help in major theft, we're happy to pay a little more for Wave to do all the heavy lifting in finding quality and trustworthy cleaning pros. We're happy with them and will continue to be a client with a monthly schedule. Being pregnant with our first child now and looking to the future with a family life with children, I can see us signing up for twice a month. read more

Booking process was easy and fast. I was very excited for the crew to come and clean the house. 3B3B. I booked for Deep Cleaning services. Only 1 bedroom and attached bathroom was messy and needed stuff to be picked up from the floor and to be trashed. Other bedrooms were tidy, just needed regular cleaning. Two people came. A guy and a gal. Had a little tough time speaking to them as they don't speak English. They straight walked into the room which was more messy. Went inside the attached bathroom. Turned on the Main Bathroom light, shower light, attached Toilet light and also the attached Walk In Closet light. Left all the LIGHTS ON before walking out and refused service. Refused the service as that room and bathroom was little more messy than usual, but again, just had stuff on the floor and seemed more dirtier than it usually is. Walked out of the house. Tried to call the office, doesn't answer the phone. The office was aware of that they refused to clean as they called the office before leaving. There was no call from the office and left me to a surprise. When I called the office, they didn't answer the phone. Tried 3 times. After few minutes the same lady answered the phone, who made the booking. She acted surprised as why I am calling. I told her that their employees walked out. She was aware and said yes I am aware and there is nothing she can do, and wants me to call them again, after I organize the stuff. I told her everything just needed to be trashed, whatever is on the floor. She again said, there is nothing she can do. Mind it, that one of the service that they offer includes organization, though I did not needed it. As all was trash, but that was their excuse for not cleaning (or I should say to put stuff in the trash). I was more disappointed in the fact that when their employees walked out of the house after calling her, there was no courteous call back from the office to let me know that they will not be able to clean the house. Horrible service at its best. read more

I was hopeful that this would be my new cleaning service but this was actually not a good experience, from booking up until the actual cleaning day. One would think that communication is priority to this business since they have text and email options but e-mail responsiveness was hit or miss and text was unreliable. The cleaners arrived when they weren't supposed to. It was not the scheduled time. When they arrived, the presentation was not great. They brought supplies but I did not get the sense that it was a professional cleaning service. The broom, for example, looked very old and worn with bristles that were jutting out in different directions. What flashed in my mind is how many other places that broom has been, sweeping up dirt from how ever many people's homes that would now be in my home. While that is a reality as I don't expect that cleaners use new brooms per home, seeing a worn broom in that condition wasn't great. The actual presentation is part of first impressions and I was not feeling great about what I saw. The cleaners did a subpar job. They also spoke to each other not in English and laughed, talked on the phone and lied about having completed sweeping and mopping of areas that I know they didn't complete, which I did point out. As for the language, it isn't speaking a language other than English that I didn't like. It's the combination of speaking in a language I don't understand while laughing and talking on the phone and all while not working. They were standing in my bedroom doing that which is not what I paid for. I was home during the time they were there and when I walked over to them and saw all of this, there was no attempt to end the call, to stop chatting and get back to work. They looked right at me like nothing was wrong. Ridiculous. I was also unfortunately not confident in their method as they didn't change out the water when they were mopping so I opted to have their "cleaning" over with rather than have them mop where they hadn't. I also don't like that they decided to put their cleaning products and towels on my vanity counter where my hair and makeup products are. Again, my thought is those cleaning products and towels have also been in other people's homes and shouldn't be placed on a clean surface where I would do my hair or makeup. I also don't know how clean or dirty those towels are. I saw and felt many missed areas throughout my home that I ended up cleaning myself. I'm surprised this is the same company I read here that has such wonderful reviews. My experience was absolutely not good and I'm very regretful that I tried this company. It was a waste of my hard earned money. read more

The cleaning staff is generally good, but varies according to who is sent. However, the scheduling has been terrible. I signed up for a reoccurring cleaning, same time and day every other week. The last five cleanings were canceled, often the day of. Today I re-arranged my schedule to be home for the window of time the cleaners were supposed to arrive and I got a message that they were there and no one answered the door. I don't understand how that happened -- the front door was unlocked and I did not receive a notification that anyone was there. Once they canceled just before an appraiser came to look at the house for re-financing. I had to cancel my day to clean for that. Today it leaves me with so much cleaning to do over a holiday weekend. I will not be continuing to use them. read more

great cleaning! fast last minute booking, will use again, super convenient:) very efficient

Wavehouse's price is reasonable and the quality of their work is good. Overall, I am very satisfied with the work they do at my home. However, like with any other cleaning services some cleaning teams are better than others... but if there's ever any issue their customer service is responsive and helpful. I plan on continuing using their services for the foreseeable future. read more

I booked another move out cleaning with wave and they explain me again all the services and the extras I asked for the inside fridge and inside window they took the time to clean them all. They were really friendly and they were really diligent with my comments on the areas with special attention. Thanks Maria and Pedro for you hard work you guys did an amazing job I got the full deposit from my landlord. I will recommend them to my friends and family! read more

I've used Wave a handful of times now and there has only been 1 occasion that I was happy with. Otherwise, very inconsistent. Even after specifying things that I think are common-knowledge, e.g. wiping down the microwave, cleaning the kitchen sink, wiping down cabinets, they do not get completed. Today's service was the worst - all the above were not done, stove backsplash wasn't touched, the floor did not get mopped, rugs were thrown aside and put back, and bedrooom were left dusty. I did call immediately after the crew left and spoke to someone who said they would try to get the crew back to finish but did not hear back from, even after I left a follow up message in the afternoon. read more

We have been Wave House Cleaning clients for about a year and a half and have always had a great experience! We almost always have the same cleaning professional every time we book a cleaning, and he's very professional and, pleasant, and kind. Our house always looks great afterwards, which is honestly quite a feet since we have two small children, a cat, and a dog who see it as their duty to leave evidence of their existence everywhere they go. The booking process is easy and even when I've needed a cleaning the same day they've been available. We'll definitely be using them again! read more

Today I got my first cleaning with wave house and the girls did a terrific job. The booking process was a easy and the communication with the office was excellent. I asked for extra services. Inside fridge now looks brand new. They did a great job on my bathtub and my shower door. Pretty complete service. I will be using them every Two weeks. read more

Wave House Cleaning is absolute great!!! I requested the quote online, they contacting me in a few minutes and explained all the services. I requested the move out service. The crew was excellent, they focus in the details, the lady was very nice, sweet and patient. The house looks awesome. The price is very competitive and the booking process is easy. Recommended. read more

Awesome service. This is my second time using Wave House and the cleaning professionals are always polite and prompt. They do a thorough job and the booking process was very easy. I'm very happy with work that was done and will book with them again. read more

Do not hire this company... It is extremely hit or miss!! I spoke to the owner and explained that I'm putting my house on the market, so I need a deep cleaning with attention to detail and it has to be spotless. I explained exactly what needed to be done and she said no problem. She sent a crew of three and based on the amount of cleaning supplies they brought with them, or lack thereof, I realized they were unprepared, inexperienced, and unable to do the type of cleaning that needed to be done. Worst part is they left before I arrived at the house.Needless to say, the work was awful. They also scratched brand new paint on the base boards and damaged brand new carpet in certain areas of the house. I had to have the painter come back to touch up the damage they caused. I expressed how unsatisfactory the work was and wrote a negative review on yelp. The owner immediately contacted me and said this in her email: "A bad review during these national emergency circumstances can cause our business to close completely under the low clientele present. Our small family business offers employment to many single mothers to give them the opportunity to provide a better future for their families." I removed the review since she agreed to send another team the next day. While it was much better, it wasn't perfect, but I figured it was good enough. Then I get two charges on my credit card with no explanation as to what I'm getting charged for. My card was charged $49.00 two days later. I should only be charged one time for one service. read more

Wave House Cleaning - Inside kitchen cabinet - Home Cleaning Near Me

I have been looking around for a long time for a reliable cleaning company and after 2 months I decided to write them a review. My house have been always messy and dusty. Because I worked all day and I don't have the time to clean and organize. Wave house have been coming to my house every 2 weeks since May and now I can feel the difference of a clean house. After each cleaning the house feels and smells amazing. Elmer and Maria have been doing a terrific job each appointment and now a can say with confidence that I recommend this company because the Quality of the cleaning and the great prices. The easy booking experience it's a plus. read more

The service was A+. The cleaner paid close attention to detail and we were beyond pleased with her work. It is always a pleasure to come home to a house the smell fresh and clean. read more

Loved them! They did such a great job and our house looks spotless! Just in time for our super bowl party. Great services for a great price!

We were very happy with our initial deep cleaning from Wave. The team was thorough, prompt and the house looks great! We look forward to having them back on a bi-weekly basis. Great pricing, great customer service - highly recommend. read more

I have use Wave House Cleaning twice before and I want to keep using them. They are dependable, professional, and thorough. My house was cleaned really really well. They not only did surface cleaning, but deep cleaning as well. I highly recommend Wave House Cleaning. Alex L. read more

We requested a deep cleaning and Wave got back to us right away and sent a team on our requested date. The two person team did a fantastic job, everything sparkled after they left. May well be the best cleaning service we have ever had. read more

We have used Wave House Cleaning several times now and they provide a consistent, reliable service. Our cleaners are always very professional, thorough, friendly, and polite. They do a good job, bring all their own supplies, and leave our home clean! I especially like that I can just email them to set up an appointment and they respond within 24 hours. It has been pretty easy to get a cleaner during the weekdays, and I am able to work from home while they clean as they are very professional. We have especially appreciated how clean Jenny and Maria Theresa have left our place! Thanks very much to Wave House Cleaning! read more

We love WaveHouse! We have used the service a few times in the past but recently had the absolute best cleaners we've ever experienced and are now signed up for regular scheduled appointments. Their customer service is always amazing, friendly and professional. Can't recommend enough. read more

I can't rave enough about Wave House. The ladies that have cleaned my apartment have been the most polite, courteous and pleasant individuals. My place always looks so great when they are done. And so quick. They come in and take care of business. You never even know they are here. Just detailed and hard working. I can't thank them enough for always providing such top quality work. I recommend them to everyone every chance I read more