I Brandon Baugh took my car to this shop to have a tie rod replaced which they didn't have even no…read moreI gave them plenty of notice. So I had them replace the rotors so they did for 111 plus dollars and the invoice stated this includes brake pads if needed. Tie rod came in so I took car back all this because it was shaking bad from the start. So they did tie rod and they must have bought it from NASCAR because a 4 inch part was 100 dollars after that was done the car shook twice as bad I mean booby shaking bad and was told LH caliper was sticking. The total for second bill was 325 do the math 436 dollars for a tie rod and still couldn't drive it without concern of safety to me and people around me. So I ordered a new LH caliper and installed it myself and still the same shaking badly so I ordered RH caliper and pads which were trashed. WTF Brett? All you had to do is call and be honest and if the bill is going to be 5 times more than your estimate and car is worse than when it came in? I replaced both calipers and pads now she rides like a dream. Make this right Brett and I will change this post and rating. How you ask? That's easy lift my toyota tundra at no cost. I already have the 3 inch lift kit.

I love the email updates! This is the ONLY way to mechanic! Who wants to listen to someone mumble…read morearound struts, compression, coils, and other odd terms? They quickly set me up to check out my suspension issue, had initially given me all the quotes on what they might attempt, alignment, diagnosis; next day I was surprised to find an entire email detailing their recommended work. The value is right between your basic good ole boy and a stealership. Fair enough, glad to have not only a highly recommended shop option but an enjoyable staff too. They're only missing a waiting room with weird sparkling water and Aldi beverages in a cooler!

100% top quality work and customer service. They genuinely care about customers and the customer…read moreexperience. No pressure upsell. If your car needs something, then they'll let you know, no hidden costs or safety-shaming like a lot of garages. You know when some service advisors they try telling you your cabin air filter is dirty and you're poisoning your family or that your windshield wipers are going to get you killed. They took care of my Purdue student and his first experience of getting a car serviced on his own, and took the confusion out of the experience, gave him a nice discount even. Highest recommendations.

The name is a bit confusing because all the locals call this place "Coogle's Tire" but either way,…read moretheir prices are the best, locally. They do not seem to have a national affiliation, like Napa or Belle, but the prices make up for that. Tim gave me a verbal on the warranty so that is how he handled that since they had just installed a new computer system and IT is not their strong point. Neither is idol chatter. I spent 1-45 minutes waiting on 4 new tires and the entire time was spent playing on my phone because the TV was off, as was the coffeepot and the music. Plenty of quiet time to ponder life in Otterbein.

Great customer service from Katie!!!! Thank you - chick to chick - I live in Florida and when I'm…read morein Crawfordsville, I always stop by and make sure my tires are ready to go for the trip when I return back home

Surb's is very quick to diagnose the problem on my vehicle. They are very knowledgeable and have…read moregreat customer service -- the owner called me personally to update me on their progress. We've used them for years now and they've been very reliable -- from repairs to oil changes to tires. They are priced competitively compared to other similar auto shops. They also have a good warranty on their work, specifically the tires and parts they replace.

Great service. Timely and always pleasant. Good quality and knowledgeable techs. Drop off service a…read moreplus

Heading from Louisville to Chicago and steering will started to vibrate and thumping from tires…read more Took it to Esserman's and though they were working on 4 other cars they were able to check/test drive ours right away. Seems our local mechanic hadn't tightened the tires very well when he rotated them 2 days before!!! Esserman's staff fixed the problem and sent us on our way free of charge in less than 20 minutes. So helpful and friendly. If I lived in the area they would be my "car guys".

Great service and professional staff. I was out of town and has issues with my valve stem covers…read morenot coming off. ** Side note don't put aluminum fancy caps on your valve stems. They were able to get the other two off that I couldn't & replace them with plastic covers filled my tires to the proper pressure that was the issue. They had gone down overnight in the cold weather and at the end of the checkout. They told me there was no charge. They could've really stuck it to me since I was out of town and not a local. I would highly recommend this company to anyone in the area or passing through needing help.

After another company ghosted us, an angel named Marco came to our (me and my wife's) rescue when…read morethe tire in our U-Haul exploded all over the interstate. Even though it was 90+ degree heat with high humidity, Marco didn't complain or give attitude. Just got to work and got us back on the road. Seriously, Marco needs a raise and/or heavy recognition for his service. Thanks again!

CallEd dealership with a problem with new vehicle that I just purchased. They made me wait a week…read moreto get it in. They set up an appointment for 815 and at 3 o'clock in the afternoon. They still had not looked at it. Very very poor service for people that buy vehicles from them it will never happen again, and I will never darken their doorway again. Mlike Alsop would be ashamed of the service department if he knew.

Just got my new Blazer from Alsop's location in Attica, Indiana. What a pleasant experience…read more Ashante Woodyard was very knowledgeable, friendly and courteous. We had tried, without success, to purchase our new vehicle from the new Lafayette gmc Buick Cadillac. I hope everyone who is looking to buy or lease a vehicle would give Alsop a close look.

Anyone who does business with Wilson's need to check the cost being charged for parts. I was told…read morethat a wheel bearings hub assembly for my 2009 Nissan Altima was going to cost me $239 per hub assembly. They do a great job in a timely manner due to the excitement of making all that extra money on overcharging for parts

Very fast and friendly service. Completed in a very timely manner. They took me out to show me what…read morethe issue was and what needed to be done to make repairs. I would undoubtedly recommend Wilson's for your vehicles service. Cost is better than most shops around. Made the repairs I requested, and pointed out minor issues to keep an eye on.

Got my tire patched and service that day quick while every other place was snoozing!…read moreThe Owner told me that I had dangerously loose tie rods that needed replacing, I got quoted with a great price and got it done!, I can tell the difference now!. Coming back for sure!.

I'm from Kokomo and work in Lafayette so I'm about 50 miles from home, and no spare tire when I…read morebought this car, so of course I get a bolt in my tire today after work. I called them with 15 minutes before closing and the young man said hurry in and he would fix it. Great customer service, friendly and very fast. Highly recommend them.