so grateful for the fine folks at guaranteed automotive…read more my wife, 7 week old baby, and puppy were driving from cincy to chicago after our first road trip as a family of 4. engine completely gave out on 65N. we were in a crisis, on the side of the interstate with semis speeding by. we got a tow to the nearest mechanic (20+ miles) - and it happened to be guaranteed automotive. they were busy as could be, but still managed to let us know that our catalytic converter went out. they needed to order the part and could get it fixed for us - but it'd be a couple days. the real problem was that it was purdue's move in weekend - and even though enterprise allowed me to book and check into a reservation online - not a single location had a rental car in all of lafayette. same issue with every rental company in the area. what a shame. we needed to get back to chicago bad, especially with a crying newborn. after several frustrating calls with enterprise and hurtz, we decided we'd just uber on home ($270) and come back for the car when it was ready. but out of nowhere, guaranteed auto offered us their little loaner and let us take it back to chicago for 3 days while our car was getting fixed. saved us some money and was very convenient, after a long stressful day. we're so appreciative for the kindness and efficiency we witnessed with guaranteed. i hope i never step foot in there again, but if you're reading this and you're broke down in the area - they'll get you right. only somewhat negative feedback from me is that they're closed on saturday and sunday - and waited to call until friday around closing time to let us know the car was ready for pickup. so had to wait a couple extra days to pickup, whereas if i knew it was going to be ready i could have been there friday afternoon. oh well. pretty good, not bad, can't complain. thanks y'all!

New to the area and decided to try this place for my high mileage Camry. Scheduled an oil change…read moreand check up and was impressed with how things were handled. The front desk staff were very friendly and I really appreciated Eric's help. I had a speculation I was burning oil and they made sure to take note and set up an appointment to address that in a months time. Oil change, air filter, and windshield wipers were all very reasonably priced. I had an appointment for 10 AM and was out by 11:30 AM on a busy morning it seemed. Nice little waiting area as well. I will be taking my car here for future services.

They are honest. I thought I needed new wheel bearings and they said they were good and didn't need…read moreto be changed. They have also helped me with random stuff for free sometimes.

I love the email updates! This is the ONLY way to mechanic! Who wants to listen to someone mumble…read morearound struts, compression, coils, and other odd terms? They quickly set me up to check out my suspension issue, had initially given me all the quotes on what they might attempt, alignment, diagnosis; next day I was surprised to find an entire email detailing their recommended work. The value is right between your basic good ole boy and a stealership. Fair enough, glad to have not only a highly recommended shop option but an enjoyable staff too. They're only missing a waiting room with weird sparkling water and Aldi beverages in a cooler!

Ben was the reason we came back to DeFauw BMW, because of his honesty and willingness to go above…read moreand beyond serving the guest. Ben also has the knowledge of BMW products to make the vehicle buying experience easy and enjoyable, that's why we keep coming back! Bailey in the finance department made the paperwork effortlessly and is always a pleasure to talk to.

you guys fucking suck. the service department is absolutely horrible. if you are seeing this please…read moreavoid BMW and go elsewhere. I can recommend multiple shops but not this place. I called to get my tires rotated etc and they said "that's not something bmw recommends and it's just something we don't do" like bro what? it's a simple tire rotation? I have warranty on the vehicle? long story short people this place blows a giant bag of dicks and i cant stress enough how fucking had service is. thats why this place is poorly rated.

We have depended on Tony's Automotive Repair ever since he took over Westfall's year ago. Always…read morecompetent, honest, helpful, and caring, we are grateful for Tony's service of our vehicles. Never a failed fix. Always a fair price.

Good work and "peace-of-mind" is this shop's best product, where quality, reasonable pricing, and…read morelocal access all come into play to make it my "go to" place for routine vehicle service and repairs.

Jerry and his team are awesome - they know cars, they are honest, reliable and fun to work with -…read morewhat more can one ask for! We have been coming here for past ten years, and all our interactions have been very positive. Highly recommended for those who yearn for trustworthy and fair priced local businesses to work with.

I've been going to this place for years. They will let you know ahead of time what the problem is…read morewith your car and how much it's gonna cost. I haven't brought them a problem yet that they can't solve

I Love this place. PERIOD!!! Everything about this place is satisfactory. Need I say more?? I guess…read moreI will!! 1. Friendly, helpful, patient, and professional staff. 2. Fast and efficient. 3. Thorough and knowledgeable. 4. Trust worthy 5. Always the same!!! Thanks guys. Ms. Lisa Wright

I called and got my car on right away. No cost until they started working on the car. Called me…read morefirst to confirm what I wanted to fix now versus later. How much it would cost now and the cost of the later fixes. Fast courteous, honest, and good work. I had been told by another service center that I needed a new water pump for $700+. No water pump issues and spent 320 with the fix and an oil change. Thanks guys!!!​

best place in town to get your car fixed I would never go…read moreanywhere else they are truly honest people and they would never try to sell you stuff that your car doesn't need replaced. they are great on their prices too. they stand by their job. it's hard to find a shop that knows what they are doing especially when it with your vehicle.

We were about 2 hours into our 15 hour drive when something disconnected from our muffler and it…read morewas incredibly loud. This was the only place open. My husband went in and they squeezed us in right away and we were back on the road within the hour. The price was very reasonable too! So thankful we found them.

I arrived at the tail end of their annual tent sale, with plans to "just look around" but I had…read moredone a lot of looking on line so I knew the price points. As soon as I walked up to the door a salesperson greeted me and we began the process of finding a car that fit my wants/needs. Early on, I spotted a 2020 Malibu that was priced nicely. I test drove the car and liked it even more, but I NEVER purchase on the first "look". I made an appointment with my sales person, Steve, to talk numbers the next day. The "add on" numbers were interesting and do-able but I wasn't ready to commit. For the next week we played phone tag and emailed, but couldn't meet on a final price for the actual car. I wanted a token effort of a price reduction, but Steve kept repeating, "With the tent sale price this low. I can't go any lower." He simply would not budge on the sticker price, at all, so I walked away. The next day, his associate, Grant, called and chatted with me. Grant cut me a VERY small "token" deal but it was enough of an effort to make me return to Lafayette and purchase the car. I certainly hope Steve bought Grant a drink, because without his intervention my new car would have been purchased at Kudick's Chevrolet. By the way Steve, I never did receive the photo of me by the Malibu.

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!