My first time there to get my oil changed. They fit me into their busy schedule. They were very…read morefriendly and affordable. I will be going back.

If it were possible to leave zero stars I would. I took my sons car in for a clutch replacement as…read morehe was finishing military training. I was told there would be a 2 day turnaround at drop off. A week later I call becuase I haven't heard a word and I was told they didn't know what was needed and lost the piece of paper on it. Told them again, and the next day I call to check on it, I was told no one would replace the clutch, so I needed a whole transmission replacement. Guy told me he had 2 available and the car would be done Friday (this was on a monday.) Friday rolls around, no call, no answer when I called repeatedly throughout the day. Called again on Tuesday and I was told THey couldn't find a transmission by the guy that "runs the office". Wait you told me a week ago you had found not one, but two available..... Nope denied that. I go to the shop after not getting a call back from the owner as requested. Same office guy tells me owner is not there. I ask for owner to be called. It is 2:45 in the afternoon, he calls owner waking her up. Tells her he has no idea why I am upset. I repeatedly ask to speak to the owner, he finally puts her on speaker. I run down what has transpired and that I've now been lied to repeatedly and no communication for about 2 weeks on this car that is my military son's car. I ask her if this is how she treats all our military and she yells at me that she has 3 military sons and I can take that comment and shove it somewhere else. I asked her if she wants to say that to a veteran too, and go get my relative from outside in the vehicle. She refuses to talk to him, refuses to own any of the issues. I go out to start the car and it will not start at all. I look at the office kid and ask him why it isn't starting when it was running. He mouths off about it, I said well here then you start it and he starts yelling f this f that, I'm not fing touching that thing.... I call a wrecker to pick it up. Kid lies to the wrecker driver as well telling him he offered to start the car for me, but I refused, which is a straight and blatant lie, with witnesses! I would not take my worst enemies car here. Far as I am concerned they owe me a wrecker bill!

Provided excellent advice and assessment that may have saved me a bunch of money truly transparent…read moreand honest I appreciate that!

Called a few hours ago, and they were the only ones available to change a tire and install it…read more Showed up at 2:30 and they got it done in 15 mins. $15 Fair price. And when you are passing through a city and get a flat, it's a blessing to get it fixed asap and be on your way. Thank you soo much!

I have been taking my car to Zippy Lube since I moved to Crawfordsville a year ago. Their service…read moreis always fast, friendly and professional. They offer a customer loyalty stamp card where you get every 6th oil change at half price. I wanted to leave a review after my visit there today, because of how the owner/operator (forget his name at the moment) treated two elderly customers while I waited. Both of them were relying on their new/modern cars electronics and just going by what the car dealer had told them. He patiently showed one gentleman the color of his oil when he was waiting as long as the car dealer told him to wait between oil changes (some crazy high # of miles), and recommended a change to his cycle. Later he came back to the elderly lady who was waiting and said she had brought the car in 1,000 miles too early and wondered if she might want to drive it a bit longer before having it changed. She agreed that she did, and he said he would still take care of the routine check and top off all of the fluids for free while she was there. This made me feel really good about choosing them as my go-to place. The only thing he has ever recommended I purchase beyond the standard service was when my air filter was crazy bad, and he showed it to me so that I could decide without being at all pushy. Great establishment!!

I've been here several times now and the guys have always been very nice, friendly and very prompt…read more I have no complaints at all. I'll be back.

I have new car with pristine seats- until I took it to Jiffy Lube! The guys left at least three…read moreoily black spots on the seats that I spent over an hour scrubbing to remove and I don't think the stains will ever come out. They were not wearing masks, either. I'll never go back and would not recommend this particular location to anyone.

On my way to Crawfordsville to visit family I had a tire go flat. Roadside assistance came and…read moreswapped it out for my spare but told me I couldn't go very far on it. I was able to get to Crawfordsville and ended up at Surb's Tire the next morning. I got there a few minutes before they opened and there were already a couple of people in front of me. I sat down on the curb outside after being told it would take about 45 minutes. 15 minutes or so later someone came out and grabbed my car and took it back, and about 15-20 minutes later my car was done. It was about $20 to repair the tire, but they took off the spare and put it back in its storage space and made sure I was good to go. Great experience.. even though I hadn't planned on spending time getting a tire repaired!

Great customer service from Katie!!!! Thank you - chick to chick - I live in Florida and when I'm…read morein Crawfordsville, I always stop by and make sure my tires are ready to go for the trip when I return back home

I had a serious issue with my 2015 GMC Canyon. I went to change the oil and the cap to the filter…read morebroke off! I tried to get it off and finally realized that I had to get a mechanic to get it off! I spoke chose JTR to see if they were up to the challenge. The part that they needed was discontinued and somehow these guys pulled it off. I appreciate the communication that they had with me the whole way and the price was much cheaper than I expected. I will definitely refer them to anybody who asks for a mechanic!

JTR is my go-to place for car repairs. They have always been honest with me about which repairs are…read moremore urgent and which ones can wait. They have squeezed me in at the last minute and provided a loaner at the last second more than once for me. The very first time I met them, I was in the process of moving to Lebanon and got a flat on my SUV with a Uhaul trailer attached to it. I limped my vehicle onto their lot right at closing time, and they fixed my flat, with the Uhaul still attached and charged me nothing for it. They are the most standup group of guys, and I very much appreciate them, especially Lindsey and Cliff. They know me by name at this point, since I love to buy older cars.

I've only ever been here for tire service, but that has been several times (thanks to…read morepothole-riddled Indianapolis streets and debris-strewn Indianapolis parking lots!!). They are honest, trustworthy, fair, fast, competent...and they do not try to rip you off if you're a woman! Bonus points for being courteous and friendly every time. Highly recommended! :D

They advised to fix a system that did NOT need fixing that would have cost around $1,200.00. I do…read morenot respect them.

My husband and I can't say enough good things about this shop. We travel full time and discovered a…read moreproblem with one of our tires While in Rockville. We showed up late afternoon on Friday and this shop and the people were phenomenal in diagnosing the problem and helping us in what could have been an anxious time. Without hesitation we would go back to or highly recommend them.